USB-C to USB-C Cable

Welcome to écoute. We are committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy to understand how we handle your shipments.

Processing Time

All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing times may be delayed. We will notify you via email if there is a significant delay in processing your order.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer the following shipping option:

Standard Shipping

•Estimated delivery time - 10 business days

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Your order may also be delayed by your countries customs processing.

Shipping Confirmation & Order Tracking

You will receive a shipping confirmation email once your order has shipped. This email will include your tracking number(s). The tracking number will be active within 24 hours.

International Shipping Policy

We ship internationally. For international orders, delivery times may vary depending on customs processing times. Customers are responsible for any import duties, taxes and customs fees imposed by local governments and which may apply. These charges are not included in the item price or shipping cost and are the responsibility of the recipient.

Shipping Restrictions

We do not ship to P.O. Boxes or APO/FPO addresses. Some products may have specific shipping restrictions due to regulatory or logistical reasons.

Damages

If you received your order damaged, please contact us immediately. Please save all packaging materials and damaged goods.

Returns Policy

If you are not completely satisfied with your purchase, please review our Return Policy for more information on how to return your item.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at hello@ecouteaudio.com

Contact - Ecoute Audio Inc. - Checkout

Damaged or defective items:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds:

Items in like-new condition may be returned within 30 days of delivery for a refund. “Like-new” means the product has been opened and demoed but shows no signs of use, wear, or damage, and is returned with all original parts, accessories, and undamaged packaging in the same condition in which it was received.

You are responsible for return shipping costs to our USA returns center. Original shipping costs are non-refundable. You may need to contact your local customs office to recover any import duties or fees paid at delivery.

Please contact us by using our Contact Us form, or by email at hello@ecouteaudio.com for a return merchandise tracking number and return shipping instructions before mailing your return.

Exceptions / Non-returnable items:

•Items that show signs of use, wear, damage, or missing parts/packaging

•Clearance items

•Gift cards

Contact Us:

If you have a question, please contact us by using our Contact Us form, or by email at hello@ecouteaudio.com

Contact - Ecoute Audio Inc. - Checkout