Universal Audio Volt-1 USB Audio Interface

When you place an order with Hollywood DJ, we will estimate shipping and delivery dates for you, based on the availability of items ordered and the shipping options you choose. Orders placed after 2:30pm (pst) will ship on the next business day.Saturdays and Sundays do not qualify as business days. If you placed your order on Friday, it will be shipped the following Monday. However, we do aim to get your order out quickly, and lots of orders do go out the same day.

•Free Shipping - Estimated delivery from 7 to 10 business days

•Most items DO qualify for free ground shipping.

Free Shipping does NOT apply to special orders, oversized/overweight products, clearance / open box products and orders that used a coupon code.

•While we'd love to ship everything free, there are some exclusions. Separate handling fees may apply to items that qualify for free shipping.

WE CHARGE SHIPPING FOR:

Oversized Items - Yep, we have some really large cases and speakers that don't qualify for free shipping.

Standard Shipping - The estimated delivery time from 3 to 5 business days

3 Day Select - Estimated delivery time 3-day transit not counting the shipping day

Second Day Air - Estimated delivery time 2-day transit not counting the shipping day

Next Day Air - Estimated delivery time 1-day transit not counting the shipping day

PO BOX

We Do Not Ship to PO Boxes - A valid residential address must be provided. If you provided a PO box, we will contact you to provide a street address. This will cause delays for your shipment, so please make sure to update your address properly.

INTERNATIONAL SHIPPING

Due to manufacturer restrictions, we are limited in what we can ship outside of the United States. Please call us at 800-700-4542 to find out if the item(s) you are interested in can be shipped internationally.

Contact - Hollywood DJ - Checkout

Defective/Damaged Items must be reported to Hollywood DJ within 2 days of receipt of merchandise.

Return Policy-30 Day Satisfaction Guarantee - Restrictions Apply

Within 14 days of delivery: you can start your return online. Log in to your account, open your order, and select Request Return. You can also start a return through our live chat here on the website in the bottom right corner.

Between 14 and 30 days of delivery: online returns are closed, but we can still help. Call us at 800-700-4542 to arrange your qualifying return or exchange.

Our goal is your total satisfaction. We want you to be as pleased with your purchase as we are in serving you. If you're not satisfied for any reason, let us know. We will gladly accept your qualifying return or exchange within 30 days of the delivery date.

Any order cancellation for any reason is subject to a minimum cancelation fee of 5%, no exceptions (including Instore purchases).

No refunds after 30 days, only exchange or store credit.

Free Shipping is only free if you keep the order. The original shipping charge will be deducted from the credit/refund.

NO returns, of any type, will be accepted without a RMA number. Please have the following information ready when calling for a RMA number: customer name, invoice number, serial number and the nature of the problem. This information can be found on your invoice.

If your order/shipment is returned back to us for any reason (Incorrect address, refused delivery, no longer needed, not present to sign for package), we will charge a restock fee consisting of the original shipping cost + return shipping cost + return shipping fee.

Surebright Insurance Coverage Refunds

Customers can cancel a SureBright product warranty within the first 30 days of purchase for a full refund. Please refund the warranty line item directly from the Shopify Orders page. Once refunded, our system will handle the cancellation automatically; a policy cancellation email will be sent to the customer and your billing will be adjusted accordingly.Please note the following regarding warranty cancellations:• If canceled within 30 days, the warranty is fully refunded.• After 30 days, a pro-rata refund is applied.• If a claim has already been filed, the refund calculation may differ.

Return Guidelines

•Item(s) must be packaged within a separate shipping box

•Item(s) must be received in "Like New" condition

•Item(s) must include all original packaging, manuals, components, accessories, etc.

•Item(s) that do not meet these guidelines are subject to a 15% restocking fee.

•Item(s) that are opened or have been used are also subject to a 15% restocking fee.

•Item(s) returned with missing accessories/components are subject to a charge for the replacement.

•Special order items can not be returned

All returns, exchanges, and refunds are processed immediately upon receipt. Please allow 3 weeks from the time you return your order for your refund or exchange to arrive. If paid by credit card, please allow 2 billing cycles for your credit to appear on your statement. We will do the refund quickly but banks/credit cards can take a while to apply the change.

Defective Items

For your convenience, you will be issued a printable, pre-paid shipping label for returns within the 48 contiguous U.S. States. Once we receive your return and have validated the defect we will exchange the defective product for a brand new one, or will issue a refund should you choose to decline replacement.

All items will be inspected (serial numbers as well) and thoroughly tested by a technician upon arrival back to Hollywood DJ. The customer will be fully responsible for all shipping costs, including return labels sent for items claimed to be damaged, defective or Dead on arrival which are found to be in full working order and/or do not match the damage originally described.

International Orders

Orders for shipment outside of the United States are subject to additional handling charges, higher shipping rates, and applicable customs, duties, and taxes, all of which are the responsibility of the customer. All international orders must be prepaid in full with US funds, by a cashier's check drawn on a US bank or by wire transfer. HOLLYWOOD DJ only accepts credit cards issued by a US bank, and has a billing address in the US, for orders shipping to US addresses. For further assistance, feel free to Contact Us.

Hollywood DJ does not pay any postage (Incoming or outgoing, taxes, duties and/or brokerage fees) on International returns, exchanges or defective item replacements. All transportation costs including taxes, duties, additional charges, VAT's and/or brokerage fees will solely be the buyer's responsibility.

The following items are not returnable

•Software

•Discontinued products and closeouts

•Electronic Delivery of Software

•DVD's / CD'S

•Items that fall into the in mouth and in ear use category, such as mouthpieces, earphones, ear plugs, cannot be returned due to health regulations

Abuse of Return Privileges

Our return policy is in place to ensure our customers never get stuck with the wrong piece of equipment, product. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.

Return your item to

(RMA) NumberHollywood DJ934 East 11th Street.Los Angeles CA 90021Return in Store to Avoid Shipping fees

Hollywood DJ reserves the right to deny any return

Contact - Hollywood DJ - Checkout