Unify Pole Mounting Horizontal Kit (Type C)

Delivery time: We do our best to ship the order to you as soon as possible. Orders placed on workdays before 14:00, we try to ship the same day. However, we are not always able to fulfill this, sometimes products are not in stock and the delivery of your order may take a little longer. We always try to keep a dispatchment time of 1 - 3 working days. If for whatever reason we cannot meet this shipping time, we will inform you as soon as possible. Any delivery date quoted by Hexaspot shall be deemed to be an estimate only and Hexaspot shall not be under any liability to the purchaser for late delivery. You as the customer are responsible for the validity of the shipping address.

Public holidays (The Netherlands):Please note that orders are not processed or shipped on Dutch national holidays. These days are not considered working days and may affect dispatch and delivery times.

2026:

•New Year’s Day: Thursday, January 1

•Good Friday: Friday, April 3

•Easter (First & Second Day): Sunday, April 5 and Monday, April 6

•King’s Day: Monday, April 27

•Liberation Day: Tuesday, May 5

•Ascension Day: Thursday, May 14

•Pentecost (First & Second Day): Sunday, May 24 and Monday, May 25

•Christmas: Friday, December 25 and Saturday, December 26

2027:

•New Year’s Day: Friday, January 1

•Good Friday: Friday, March 26

•Easter (First & Second Day): Sunday, March 28 and Monday, March 29

•King’s Day: Tuesday, April 27

•Liberation Day: Wednesday, May 5

•Ascension Day: Thursday, May 6

•Pentecost (First & Second Day): Sunday, May 16 and Monday, May 17

•Christmas: Saturday, December 25 and Sunday, December 26

Back-orders/Pre-Orders: Estimated shipping dates for Back-orders/Pre-Orders are indicated on the specific product it's page. If we can't meet the estimated shipping date we will send an update by email to notify you about the delay. If you want to receive a part of the order that is still in stock, you can request this by sending an email to support@hexaspot.com . Please state the order number, your name and address. Extra costs for this partial shipment are for the customer.

If it takes longer before the order can and will be shipped, we will contact you.

Hexaspot External for mounting hardware:Due to lack of space in our current warehouse, we're shipping all mounting hardware that has vendor name "Hexaspot External" from an external warehouse. Therefore it can happen that you get multiple parcels from the same order.

Parcel deliverer: Delivery is via the DHL or PostNL postman or parcel deliverer. In general, the delivery will take place on working days between 9:00 and 18:00. Unfortunately, we cannot guarantee the time of delivery.

Shipping costs: The basic DHL shipping costs are:

Netherlands: €7,37 for orders under €200 Free* for orders from € 200

Germany: €10,34 for orders under €250 Free* for orders from €250

Belgium: €11,37 for orders under €250 Free* for orders from €250PostNL for Belgium can take 1 extra workday of shipping.

For other countries within the European Union shipping cost will be calculated at checkout and is subject to change.

*Excludes some products

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Refund policy: We have a 14-day return/replacement policy, which means you have 14 days after receiving your item to request a return/replacement. Hotspots and gateways are excluded. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging (unopened). You’ll also need the receipt or proof of purchase.

To start a return, you have to contact us at support@hexaspot.com. Contacting via our live chat is not a valid way to start a return unless agreed upon by one of our live chat workers during work hours (09:00 - 17:00 CEST ). If your return is accepted, we'll instruct you where to send the items back to. The cost of the shipping is paid for by the customer. The return must be sent back to Hexaspot within 14 days. Items sent back to us later than 14 days or without first requesting a return will not be accepted. You can always contact us for any return questions at support@hexaspot.com. When a return has been received we will inspect the products and process a refund within 14 days.

Damages and issues: We test and check our cable assemblies, antennas, connectors, mounts, adaptors and lightning protectors before we send the product to you to make sure you don't receive a defective product. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, missing or if you receive the wrong item, so that we can evaluate the issue and make it right.

Pre-flashed / ready-to-use devicesSome devices sold by Hexaspot are delivered pre-flashed or pre-configured (for example with Meshtastic firmware) so they are ready to use upon arrival. These devices are tested before shipment to verify that the hardware and installed firmware are functioning correctly.

Customers are free to modify, update, or reflash the firmware on their device. However, doing so is performed entirely at the customer's own risk. Hexaspot does not provide support for firmware modifications, custom firmware installations, or recovery of devices after flashing.

If a device becomes inoperable, unstable, or otherwise damaged as a result of firmware flashing, incorrect configuration, incompatible firmware, or other software modifications performed after delivery, this is considered user-caused damage and is not covered under warranty, return, or replacement policies.

This does not affect your statutory rights under applicable consumer protection laws. If a hardware defect existed at the time of delivery and is unrelated to firmware modification, your legal warranty rights remain unaffected.

Exceptions / non-returnable items: Certain types of items cannot be returned, like custom items such as coaxial assemblies and outdoor enclosure kits. We will only accept returns of cable assemblies if we delivered the wrong assembly to you or it's completely unused, undamaged and in its original packaging. Hotspots and gateways can't be returned except for the quality problems. Items whose price depends on fluctuations in the financial market over which Hexaspot has no influence can't be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact - Hexaspot - Checkout