ULTIMATE BUNDLE

UK SHIPPING

All items ordered before 14:00 will be sent the same day. Orders after 14:01 will be sent the next working day. We only send via Royal Mail Tracked which is a 24 hour or 48 hour service. You will receive full tracking details via text or email. We do not dispatch on a Saturday therefore if you order after 14:01 on a Friday your item will be dispatched on the following Monday.

During busy periods such as Black Friday and Christmas please allow 1 extra day for delivery due to courier services being delayed. If your product is not delivered within 3 working days and the tracking is not updating please contact the email address at the bottom.

Bank holiday Mondays are not classified as a normal business day and therefore when these occur, the next dispatch day will be the Tuesday.

INTERNATIONAL SHIPPING

We will dispatch your items the same working day (if ordered before 14:00) and this can take four to ten working days to be delivered. Due to circumstances beyond our control, international parcels are experiencing long delays. Some International parcels will occur import duty when entering your country. We cannot stop this and unfortunately have no control over how much it will be. Alongside delays we also cannot guarantee delivery to PO Box addresses. When available please use residential addresses. We cannot stop this and unfortunately have no control over how much it will be. We have no control over PO Box delivery times as these vary due to the courier services used.

For returns and exchanges please contact hello@hydrouk.co

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition you received it in. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@hydrouk.co .If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hello@hydrouk.co .

We are unable to accept returns of open liquids due to safety and causing damages during return transit due to the seal being opened.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@hydrouk.co.

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