UGREEN 2 in 1 USB SD Card Reader

L ast updated: 0 6 -1 7-2026

1. Order Processing Time

All orders are processed within [1-3] business days. Orders may not be shipped or delivered on weekends or holidays (depending on the carrier) .

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Please refer to the table following the policy for country-specific shipping details.

Delivery delays can occasionally occur due to customs clearance, extreme weather, or carrier issues.

Currently, we are unable to accept requests for specific couriers.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within [24-48] hours.

You can track your order through our https://www.17track.net/en or our sites:

FR: https://fr.ugreen.com/apps/17TRACK

US: https://us.ugreen.com/apps/17TRACK

DE: https://de.ugreen.com/apps/17TRACK

EU: https://eu.ugreen.com/apps/17TRACK

UK: https://uk.ugreen.com/apps/17TRACK

NL: https://nl.ugreen.com/apps/17TRACK

4. Customs, Duties, and Taxes (if applicable)

Customs , duties and taxes may apply. Please contact Customer Service for more details.

5. International Shipping Policy

Please refer to the table following the policy for country-specific shipping details.

Some remote areas may be ineligible for delivery; please contact Customer Service for specific details.

6. Incorrect Address & Failed Delivery

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the buyer.

If a package is returned to us due to an insufficient address or "unclaimed," please contact us for reshipment or refund.

7. Damages & Lost Packages

If your package is damaged or lost, please reach out to us with supporting evidence so we can resolve the i ssue for you.

Please save all packaging materials and damaged goods before filing a claim. We recommend taking photos of the damaged items and the packaging to assist in the process.

8. Contact Us

If you have any questions about our Shipping Policy, please contact us at :

US ： service@ugreen.com

DE ： service.de@ugreen.com

FR ： service.fr@ugreen.com

EU ： service.eu@ugreen.com

UK ： service.uk@ugreen.com

NL ： service.nl@ugreen.com

Site

Country

Delivery Method

Delivery Time

Shipping Fee/rate

Free Shipping Threshold

DE

Germany, Austria, Denmark, France, Netherlands, Poland

Standard-Versand

2-5 Werktage

€3.99

Orders €14.99 and up

US

United States (Except Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, US Virgin Islands, Armed Forces Americas/Europe/Pacific)

Standard Shipping

3-5 Business Days

$3.99

Orders $20.00 and up

Expedited Shipping

Estimated 2 Business Days

$13.99

No Free Shipping

UK

United Kingdom (Except Northern Ireland)

Standard Shipping

1-2 Business Days

£3.99

Orders £20.00 and up

United Kingdom (Northern Ireland)

Standard Shipping

2-3 Business Days

£3.99

Orders £20.00 and up

NL

Netherlands

Standard Shipping

2-8 Business Days

€4.99

Orders €14.00 and up

Belgium, France, Germany, Spain

Standard Shipping

3-5 Business Days

€4.99

Orders €14.00 and up

FR

France, Austria, Belgium, Germany, Italy, Spain

Standard Shipping

3-5 Jours Ouvrables

€4.99

Orders €20.01 and up

EU

Bulgaria, Croatia, Estonia, Hungary, Portugal (Except Azores, Madeira), Romania, Slovenia, Sweden

Standard Shipping

2-8 Business Days

€5.99

Orders €40.00 and up

Austria, Belgium, Czechia, France, Germany, Italy, Malta, Netherlands, Poland, Spain (Except Ceuta, Balears Province, Las Palmas, Melilla, Santa Cruz de Tenerife)

Standard Shipping

3-5 Jours Ouvrables

€3.99

Orders €25.00 and up

Denmark, Latvia, Finland, Luxembourg, Slovakia,

Standard Shipping

2-8 Business Days

€5.99

Orders €60.00 and up

Cyprus, Lithuania, Switzerland

Standard Shipping

2-8 Business Days

€9.99

Orders €80.00 and up

L ast u pdated: 0 6 - 17- 2026

1. General Terms and Scope

We hope you enjoy your UGREEN products. If you are not completely satisfied with a purchase made through UGREEN official channels (ugreen.com), you may request a return and refund provided the conditions of this policy are met.

Note: For orders purchased through third-party platforms or authorized distributors/retailers, please follow the after-sales policy of that platform (see Section 9).

This policy only covers returns and refunds. UGREEN does not provide exchanges after delivery. If you would like to change the model or color, please follow the return process and place a new order. For orders that have not yet shipped, you may contact customer support to request a cancellation or modification. Success depends on warehouse processing status and is not guaranteed.

2. Return Period

You may submit a return request within 30 calendar days of receiving the product (based on the carrier's delivered time).

This policy applies only to orders placed through UGREEN official purchase channels. For other channels and third-party sellers, see Section 9.

3. Return and Refund Conditions

In the following cases, UGREEN reserves the right to refuse a return or deduct a portion of the refund:

l Obvious signs of use that affect resale (such as wear, scratches, stains, odors, adhesive residue, etc.).

l Missing components (manuals, warranty cards, cables, accessories, tools, stickers, etc.) or damaged/missing original packaging.

l Damage caused by misuse, unauthorized disassembly, modification, or improper handling.

l Gifts must be returned with the main product. If gifts cannot be returned or are used/damaged, their suggested retail price will be deducted from the refund. Gifts are covered under the applicable warranty policy and remain eligible for service.

l Orders of five units or more are not eligible for return for non-quality reasons. For quality issues, returns are still available.

l Other situations where applicable consumer protection laws allow UGREEN to decline a return.

Please keep products and packaging intact, clean, and free from personal markings. When returning items, package appropriately to protect the original product packaging, and avoid attaching labels or writing directly on the original packaging.

4. Return Process

l Submit Return Request

Contact service@ugreen.com or Online Bot and provide your order number/proof of purchase, a description of the issue, and photos or videos (for quality concerns). We will provide the designated return address or, if available, a prepaid shipping label.

l Prepare the Package

Pack the product securely (outer carton recommended) and ensure all accessories are included. Do not place sticky notes, loose papers, or other unnecessary items inside the original packaging.

l Ship and Confirm

Use a trackable shipping method. After sending, reply with the tracking number so we can follow up and record the return. For returns valued above $50, we recommend shipping insurance to avoid risk.

For large or high-value products such as NAS or energy storage equipment, UGREEN will prioritize remote technical support or warranty solutions to reduce transport risks and costs. If a return is required, please contact customer support for evaluation and arrangement before shipping.

5. Refunds

Once the returned product is received and verified in our warehouse system, UGREEN will initiate the refund within 3 business days.

Refunds are issued to the original payment account (e.g. PayPal, credit card). The actual arrival time depends on the payment provider.

For confirmed quality issues, the full product amount will be refunded, including reasonable return shipping if applicable (see Section 6).

For non-quality returns, only the product amount will be refunded. Original shipping, transaction fees, and optional services (e.g. insurance) are non-refundable.

If the returned product is missing accessories, has obvious wear, or gifts are not returned, deductions will apply as outlined in Section 3.

6. Return Shipping Policy

l Quality issues

After initial verification based on your provided evidence (photos/videos), UGREEN may provide a prepaid label. Standard reimbursement is capped at $10 (or equivalent). Any excess must be approved in writing.

If testing shows no defect or the issue is unrelated to UGREEN, we reserve the right to deduct prepaid shipping or reimbursement from the refund.

l Non-quality issues

Customers are responsible for return shipping costs.

If local consumer protection laws specify mandatory rules regarding return shipping, UGREEN will comply with those rules.

7. Delivery Issues and Timelines

l Damaged, missing, or incorrect items on delivery

Please contact customer service within 24 hours of receipt and keep photos/videos of the outer box and contents.

l Delivery timing discrepancies

There may be delays between “delivered” status and warehouse check-in. Refunds are based on warehouse system records.

l Regarding COD

Returns shipped with COD (cash on delivery) will be refused.

8. Order Modification or Cancellation

If your order has not shipped and you wish to modify or cancel it, contact service@ugreen.com as soon as possible. Due to automated processing, modification cannot be guaranteed. If shipping cannot be halted in time, please follow the return process.

9. Third-Party Sellers

After-sales rules differ by platform. Please follow the policy of your purchase channel. For assistance, you may also contact the following support emails:

Amazon: support@ugreen.com

Shopee / Lazada / Daraz / TikTok: aftersale@ugreen.com

AliExpress: aliexpress.support@ugreen.com

eBay: Contact the eBay seller directly for help

Noon:

UAE: noon-uae02@ugreen.com

KSA: noon-ksa02@ugreen.com

10. Data Security (For Storage/Network Products)

Before returning, please back up and erase any personal data, including from NAS storage, other storage devices, or app accounts. UGREEN is not responsible for data loss or privacy breaches caused by failure to back up or remove data.

11. Legal Terms

This policy applies only to purchases from UGREEN official channels. If it conflicts with the return policy of your purchase channel, the channel’s policy prevails.

If there is a conflict with mandatory local consumer protection laws, local laws apply.

UGREEN reserves the right to update this policy in line with business or legal changes. Updates apply to orders and requests submitted after the new policy is published.

Contact Us

Customer Service Email: service@ugreen.com

Service Hours: As detailed on the UGREEN website (varies by region). We will respond as quickly as possible to assist with your request.