Two Tone Hoops Bundle - Two Tone Hoops Bundle

Domestic

We accept returns within 30 days after the delivery date for unworn and undamaged items. All returned jewelry must arrive in the condition they were received along with the original tags and packaging. Failing to meet these requirements will result in a fee.

To start the return process, navigate to this link . Follow the steps to select your return item and reason for returning. You’ll be given the option to shop for a different product or receive a refund.

If you shop for a different product: Your exchange order will be created immediately and you will receive an order confirmation. We will provide a prepaid shipping label to return your item.

If you’d like a refund: We will provide a prepaid shipping label to return your item and can process your refund upon package receipt.

International

We accept returns within 30 days after the delivery purchase date for unworn and undamaged items. All items must arrive in the condition they were received along with the original tags and packaging. Failing to meet these requirements will result in a fee. We cannot accommodate exchanges for international customers at this time.

To start the return process, navigate to this link and click “International Customers.” Once you complete the steps and choose your preferred refund method, you will have the following options for your return label:

- Pay upfront at the drop-off location of your choice - be sure to keep your tracking info!

- Use a prepaid label generated by Ana Luisa (preferred) - we will deduct the cost of the label from your refund amount

Once we've received your package, we will process your refund and notify you via email.

Please visit our FAQ page for more information regarding our returns and exchange process.