Twill Jacket

WEBSITE RETURN/ EXCHANGE POLICY

If you are not completely satisfied with your Lost & Found Online purchase, you can send it back to us for an exchange or a refund. Returns must be postmarked within 14 days of the original shipping date and should be sent prepaid. We will not accept CODs. All merchandise returned must be unworn, unwashed, with the price tags intact. Packing slips are required for all returns. We recommend that you send the package back to us via traceable carrier and to insure the full amount of the merchandise you are sending back to us. We are not responsible for missing packages. Original packaging must be intact in sellable condition. When returning shoes, they must be as sent and not worn. Exchanges/Refunds are processed within 14 days after we receive the merchandise. You will receive a confirmation by email when your exchanges/refunds are processed. We will not be able to process your exchange without having your original order back to us. In case merchandise is not available for exchange, you will be reimbursed. We will refund the credit card you use for the original purchase for the purchase price of the merchandise, excluding shipping cost. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise. You must include receipt for (ground only) shipping with return or you will not be refunded. If merchandise is damaged on the way, please contact us by phone or email before sending it back to us. Sale merchandise, art work, underwear, bathing suits, beauty/apothecary products, music, video, and book are Final Sale. We have the right to deny credits if the merchandise returned does not meet our return policy requirements. If you have any question regarding return/exchange, please phone or email us Monday – Friday (except holidays) between 10AM – 6 PM PST Shipping costs from Lost & Found will not be refunded or credited under any circumstances. All costs for return shipment are the responsibility of the customer, unless otherwise stated.

SALE MERCHANDISE is final sale

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