Tumblebugs 2

Shipping Information

At KobaniStore, we make sure your order is handled quickly and delivered reliably.

Shipping ScheduleWe ship all orders every Monday. If Monday is a holiday, shipping will take place on the next business day.

Shipping Costs (Sweden)Shipping within Sweden costs a maximum of 49 SEK per order.This means that if you buy multiple products in the same order, you only pay 49 SEK once, no matter how many items you add.

Delivery Times

Within Sweden: Most orders arrive within a week after dispatch.

International Orders: Delivery times vary depending on the destination and shipping method.

Tracking InformationOnce your order has been shipped, you will receive a confirmation email with your tracking number.

Pickup Option (Bjuv, Sweden)

If you are in or near Bjuv, you can select our free local pickup option.

Free Pickup in BjuvChoose “Pickup” at checkout. When your order is ready, we’ll send you an email or SMS so you can pick it up at our warehouse.

If you have any questions, feel free to contact us at support@kobanistore.com—we’re always happy to help!

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Effective Date: 2025-01-04

Thank you for shopping at KobaniStore. We value your satisfaction and strive to provide a seamless shopping experience. Please read our refund and return policy carefully to understand your rights and responsibilities.

Returns

Eligibility for Returns:

•Items must be returned within 14 days from the date of delivery.

•Products must be unused, in their original packaging, and in the same condition as received.

•Certain items (e.g., perishable goods, personalized items, or digital downloads) are non-returnable. These exclusions will be noted on the product page.

Return Process:

•Contact us at support@kobanistore.com to initiate a return. Please provide your order number and reason for the return.

•We will provide instructions and a return shipping label (if applicable).

•Customers are responsible for return shipping costs unless the item is defective or incorrect.

Inspection and Approval:

•Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.

•If approved, we will process your refund, replacement, or store credit as per your preference.

Refunds

Eligibility for Refunds:

•Refunds are applicable for:

•Defective or damaged items.

•Incorrect items sent due to our error.

•Items returned in accordance with our return policy.

Refund Method:

•Refunds will be issued to the original payment method used during the purchase.

•Please allow 14 business days for the refund to appear on your account.

Partial Refunds:

•Items returned not in their original condition or missing parts (not due to our error) may qualify for a partial refund.

Non-Refundable Items:

•Gift cards.

•Downloadable software or digital products.

•Sale or clearance items (unless defective).

Exchanges

•Exchanges are only offered for defective or incorrect items.

•If you wish to exchange an item, contact us within 14 days of delivery at support@kobanistore.com .

•Once the item is returned and inspected, we will ship the replacement.

Cancellations

•Orders can be canceled before they are shipped.

•To cancel an order, contact us immediately at support@kobanistore.com .

•If the order has already been shipped, the cancellation will be treated as a return.

Damaged or Defective Items

•If you receive a damaged or defective item, contact us within 14 days of delivery with photographs of the damage.

•We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our refund and return policy, please reach out to us:

•Email: support@kobanistore.com

•WhatsApp: +46700441721

•Address: Sellebergavägen 22, 267 40 Bjuv

Thank you for shopping with us. We are committed to ensuring your satisfaction and look forward to serving you again!

Contact - KobaniStore - Checkout