Tulay Bell Brass Path Light

All orders established before 3 PM will be processed and shipped out in the same day. Pampa Lighting uses UPS as the preferred carrier. Tracking numbers will be emailed within a 24 hour window from when the order was placed. For tight window shipping, please call 949 295 8175 or email at pampalighting@gmail.com beforehand. Our website has a tracking feature at the footer.

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Orders cannot be cancelled once they have been shipped out

DAMAGE/DEFECTS AND ERRORS

Please prompltly report any products that arrived damaged, with defects or if there has been an error with your order by email at pampalighting@gmail.com. You must provide us with your name, invoice number and description or photos of the defect. DLaguna LLC will issue a Return Goods Authorization (RGA) number before you ship the damaged product back to us at no cost to you. Items must be returned in original packaging with all original packing materials including crate/box, tension straps, styrofoam, foam edge guards, bubble wrap, ect. (as applicable). If for any reason, the customer decides they do not want the item replaced, then a 30% restock fee will be deducted from the final refund.

RETURNS

We do not accept returns except for merchandise with defects or wrong products.All returns must first be approved by a Pampa Lighting representative. All non-approved returns are subject to refusal. Returns will not be accepted after 15 days of receipt of the order.DO NOT return merchandise without prior authorization. Items that are returned without prior authorization are subject to an automatic 50% restocking fee or complete forfeiture of your refund.

NON-DEFECTIVE RETURNS (only some Brands apply)

A 30% restocking fee will be charged for the return of goods that are non- defective. Return shipping charges are the responsibility of the customer. Items must be returned in their original packaging with all packing materials. (as applicable), and must be in sellable condition. Items that have been installed are not returnable. Shipping and Handling charges are non-refundable. Credit (minus the aforementioned deductions) will be issued upon full inspection of returned items by a Pampa Lighting representative. HOLD ONTO THE ORIGINAL BOXES AND PACKAGING.

We will only accept a return if a Return Goods Authorization number (RGA) has been issued and the product is returned in the original manufacturer’s packaging. Products may be returned within 15 days of receiving them. The products must be brand new (never used or installed) and in perfect condition, with all of the manufacturer’s packaging intact. In order to keep our prices low, we charge a 30% restocking fee. IF applicable, original shipping and processing charges will not be refunded. Orders returned after 15 days or without an RGA # will not be accepted.

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