Tropez Sofa

DELIVERY CHARGES

There are no charges for our Standard Delivery to UK Mainland retail customers (with some exceptions in rural Scotland/Scottish Highlands).

Order value (including VAT):

•Less than £3000 – Free Fast-Track 1-Man Delivery

•There is a charge of £100 for Express Delivery where applicable

•There is a charge of £100 for a Saturday Delivery

•There is an additional charge of £200 for Express and Saturday Delivery where applicable

•£3000 and above – Free Premium 2-Man Delivery – if required, this option must be selected at checkout

•Less than £3000 - if Premium 2-Man Delivery is required, there is an £150 charge

Some products must be delivered using our 2-man delivery service due to their fragility, dimensions and/or weight. This will be displayed clearly on the product pages as well as in your shopping basket.

If we need to charge for delivery, this will be clearly indicated on the shopping basket page before you add any card details.

Please note: If you have any access issues (i.e. narrow country lanes, narrow drive) please make us aware. Failure to do so may incur a delivery surcharge. For a full list of available delivery options please see below.

DELIVERY SERVICE OPTIONS

Fast-Track 1-Man Delivery

Kerbside service – the driver will deliver the goods to the front of your property for a signature.

•For items in stock – UK mainland delivery within 1 week using a commercial delivery service.

•For bespoke, made to order interior items – UK mainland delivery within 2 weeks of the product coming into our warehouse using a commercial delivery service.

•For Scotland, the Highlands, Scottish Islands, Isle of Man & Channel Islands, delivery could potentially take 7 – 14 working days depending on location. For deliveries to the Isle of Wight, delivery could potentially take 5 – 7 working days depending on location. Delivery date is dependent on specific courier routes; please call the office on 020 8804 7474 for more information – in some cases additional delivery charges may apply.

•Orders will arrive on a wooden pallet. It is at the delivery drivers discretion to unload and remove the pallet, but they will not be responsible for unpacking or setting out the furniture. We endeavour to book in all deliveries and a specific weekday can be chosen at checkout. Please be advised nominated delivery chosen at checkout is subject to item and courier availability . Larger items and orders will require a signature.

Please note: If you have any access issues (i.e. narrow country lanes, narrow drive) please make us aware. Failure to do so may incur a delivery surcharge.

Premium 2-Man Delivery

Unpacking, positioning, assembly & removal of packaging:

•For items in stock:

•UK mainland delivery is expected within 2 - 4 weeks. Customers will be contacted to arrange a convenient delivery date.

•For Scotland and the Highlands, delivery could potentially take 4 weeks depending on location. Delivery date is dependent on specific courier routes; please call the office on 020 8804 7474 for more information – in some cases additional delivery charges may apply.

•Delivery drivers will unpack, position and assemble the furniture in the room of your choice and remove any packaging.

•If delivery is required to Scotland or outside of the UK mainland please contact the office on 020 8804 7474.

Please note: If you have any access issues (i.e. narrow country lanes, narrow drive) please make us aware. Failure to do so may incur a delivery surcharge.

Click & Collect

•Customers are welcome to collect their orders from our warehouses in Enfield within 48 hours. To ensure your items are available for collection, please phone 020 8804 7474 prior to your arrival. Please note, orders are not available for collection from any of our showrooms.

International Delivery

•There have been some recent changes to international deliveries:Northern Ireland & Europe - No domestic deliveries, business only as we require a VAT and EORI number due to new trading laws.Republic of Ireland - Please call +44(0) 20 88047474 to obtain a quotation or email sales@bridgman.co.uk with your delivery address and the items you wish to purchase in order for us to provide you with a detailed delivery quotation. Please note that this quote will exclude duties and taxes.

For overseas shipments, the cost we provide is for delivery into the overseas country, not for delivery to your door. Once the shipment is in your country, local delivery agents will request signed documents to commence clearance - please note that this may incur some additional charges such as VAT and/or customs duty. Once these charges have been paid, final delivery will be made. If your original order included VAT, this can be refunded by emailing proof of the completed delivery to sales@bridgman.co.uk and accounts@bridgman.co.uk .

DELIVERY TERMS

•With our standard palletised delivery a signature to confirm receipt will be required. Should you wish to receive your items while you are not home you may email support to request an unsigned delivery. Please note, if you wish for your delivery to be unattended and unsigned Bridgman is not responsible for any lost, damaged, or stolen items. With smaller items delivered by ParcelForce, delivery will be attempted and should you not be available a card will be left indicating further instructions on how to arrange re-delivery or collection.

•For larger items, when special delivery is not chosen help may be required with off-loading.

•A small number of our products, as specifically mentioned, are very large and can only be sent using our 2-man delivery service. The specialised carrier will contact you to arrange delivery. Due to this, delivery may take 7-14 working days.

When the delivery arrives:

•Delivery will be deemed as successfully made once the product has arrived at the address specified and been signed off. All goods requiring signature must be signed for by an adult aged 18 years or over. Products will be deemed to be your responsibility once they have been received by you, your agent or the intended recipient. Any loss or damage to the products shall then be at your own risk.

•Products will only be left at the delivery address without the recipient’s signature if you have specifically requested this and by so doing, you accept all liability as to the completeness and security of the goods. In this case we will not accept any claims for short or non-delivery of your order.

•In case of delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery.

•Should delivery be refused at the delivery address and re-requested for another date, we may charge for the second delivery, as we met our delivery obligations with the initial delivery attempt. It is the recipient’s responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Shortages must be noted on the consignment note where possible. You should notify us of the shortages within 3 days of delivery. If boxes look damaged on delivery we recommend the contents are inspected before accepting and signing the delivery note.

Should you have any questions with our terms and conditions, please contact our customer services team who will be pleased to offer additional advice.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at sales@bridgman.co.uk . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@bridgman.co.uk .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods and custom made to order products. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Returns on Made To Order Items Made To Order products are non-refundable - they are produced for you, in your specified finish/dimensions, therefore we are unable to amend, cancel, or refund your order. Please ensure you measure your space correctly for both access, and for accommodating your chosen pieces, before placing your order.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.