Trimui Smart Pro Handheld Game Console 4.96'' IPS Screen Linux System Joystick RGB Lighting Trimui Retro Video Game Console Gift

Last updated: August 26, 2025

At Retro-Games.co, we are committed to delivering your favorite retro gaming products quickly, safely, and reliably. This Shipping Policy explains our shipping methods, delivery times, and available destinations.

Shipping Destinations

We proudly ship worldwide to all major eCommerce countries, as well as selected specific locations:

•United States

•China

•United Kingdom

•Japan

•South Korea

•Germany

•India

•France

•Canada

•Mexico

•Thailand

•Malaysia

•Philippines

•Argentina

•Russia

•Singapore

Türkiye

Qatar

Ukraine

Mexico

Hungary

Romania

Brazil

Argentina

South Africa

Greece

Serbia

Philippines

Switzerland

If your country is not listed, please contact our support team to confirm shipping availability before placing an order.

Processing Times

Order Processing: 1–3 business days (excluding weekends and holidays).

Order Verification: All orders are double-checked to ensure accuracy and safe packaging.

Order Updates: Once your order is shipped, you will receive a tracking number by email.

Delivery Times

Estimated shipping times vary depending on your location:

United States, Canada, UK, EU: 4–7 business days

Australia & New Zealand: 5-10 business days

Asia (including Philippines, Türkiye, Qatar): 5-10 business days

Latin America (Mexico, Brazil, Argentina): 5-10 business days

Eastern Europe (Ukraine, Hungary, Romania, Serbia, Greece): 5-10 business days

South Africa & Switzerland: 5-10 business days

Please note: delivery times are estimates and may be affected by customs delays, local postal services, or unforeseen circumstances.

Shipping Rates

Standard International Shipping: Calculated at checkout, based on destination and order size.

Free Shipping Offers: Available on select products or promotions; these will be clearly marked on the product page.

Duties & Taxes: Customers are responsible for any customs duties, import taxes, or fees charged by their local government.

Tracking Your Order

All orders include a tracking number. Tracking information will be sent to your registered email once the order has been dispatched. Updates may take 24–48 hours to appear in the system.

Failed Deliveries & Incorrect Addresses

Customers are responsible for providing accurate shipping information. Retro-Games.co is not liable for delays or failed deliveries caused by incorrect addresses, missed deliveries, or refusal to pay customs duties.

Contact Us

If you have any questions about shipping, delivery times, or special requests, please contact our support team at Retro9games@yandex.com.

Contact - RETRO GAMES™ - Checkout

Last updated: August 26th 2025.

At Retro-Games.co, we want you to shop with confidence. If your purchase isn’t quite right, we’re here to make things simple. Please review our return and refund policy below.

30-Day Return Window

You have 30 days from the date you receive your order to request a return.

To qualify for a return:

Items must be in the same condition as received – unused, unplayed, and in original packaging (including protective cases, manuals, inserts, or tags, if applicable).

Proof of purchase (receipt or order confirmation) is required.

How to Start a Return

To initiate a return, please reach out through our Contact Page . Once approved, we will provide:

A return shipping label.

Instructions for sending your package back to our warehouse.

⚠️ Returns sent back without prior approval will not be accepted.

Damages, Defects & Wrong Items

Please check your order carefully upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately via the Contact Page . So we can evaluate the issue and resolve it quickly.

Non-Returnable Items

Certain products cannot be returned, including:

Digital downloads, game activation codes, and software keys.

Opened or used items such as controllers, headsets, or accessories where hygiene or performance could be compromised.

Custom or special order products (e.g., limited-edition collectibles).

Gift cards and final sale items.

If you are unsure whether your item qualifies, please contact us before making a return.

Exchanges

The fastest way to get the item you want is to complete a return and place a new order. Once we receive and approve your return, you can re-purchase the correct item immediately.

EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the legal right to cancel or return your purchase within 14 days of receipt, for any reason, without needing justification. The product must be returned in its original, unused condition with proof of purchase.

Refunds

Once your return is received and inspected, we’ll notify you whether the refund has been approved. If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note:

Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since your refund approval and you still haven’t received it, please contact us through our Contact Page .

Contact - RETRO GAMES™ - Checkout