Tribesigns C-Shaped Solid Wood End Table for Small Spaces, Narrow Sofa Side Table for Living Room

Shipping details

Shipping costs

Our shipping policy provides free delivery for all orders within UK.

DELIVERY TIME

country

Processing time

Delivery time

Shipping costs

transport

UK

1-2 working days

1-3 working days

Free

Yodel / XDP

UK Total delivery time = processing time + shipping time (depending on your location) = 2-5 business days

Unfortunately, delivery times for pre-ordered items cannot be determined with certainty; they typically ship within 2-5 weeks. Thank you for your understanding.

Shipping company

We are pleased to inform you that our orders are typically shipped via Yodel, XDP.

Track order

You will receive an email when your order has been shipped. You will receive a tracking number (the tracking number will be activated within 24 hours. Click here to track your order ). Please note: This may take longer during events or holidays. It may take 48 to 72 hours for tracking information to update. If you cannot track your package normally, please contact us and we will resolve the issue within 48 hours.

Delivery date

We ask that you arrange your delivery in advance. Our shipping company will contact you 24 to 48 hours prior to delivery to coordinate the delivery schedule based on the company's availability. Deliveries are typically made within a 4-hour window during regular business hours, Monday through Friday.

For small items like lamps, cushions, or throws, we use courier services for fast delivery. Please note that the courier does not specify a delivery date in advance, and a signature is not required upon delivery. If you are unable to accept the package, it will be left at your doorstep.

For orders delivered to multi-unit dwellings, it is mandatory for the recipient to be present at the time of delivery, regardless of the "Signature on Delivery" option selected. If the recipient is not present during the scheduled delivery time, a redelivery or return fee may apply.

To ensure a smooth delivery, please inform the carrier of any circumstances that may affect the delivery process. This may include, but is not limited to:

* Dead end

* Narrow driveway

* Island locations that require ferry access

* Special parking space for the delivery van

* Alternative delivery locations, such as a side door or garage entrance

Additional charges may apply for special delivery requirements. Thank you for your cooperation.

Storage fees (special case)

To ensure a smooth delivery process, the carrier will make every effort to contact you in advance to schedule delivery of your order. If delivery is not made within 5 days of initial contact, a daily storage fee may apply. (The cost is determined by your local carrier.) It is important that you promptly return the carrier's call or contact them as soon as possible to avoid potential storage fees.

We encourage you to closely monitor the status of your order to reduce potential charges such as re-delivery, storage, or return shipping. By default, we will send you a notification email once your order has been shipped or is ready for delivery. If you haven't received an email or would like to check the status of your order, please contact us at order@tribesigns.com. Our customer service team will respond within one business day.

We also recommend that you create an account with us when placing your order, as this will make it easier for you to track the status of your order. Thank you for choosing us as your supplier.

Notice

Our delivery service does not include installation or assembly. However, all tools and parts required for assembly are included in the package. If you encounter any difficulties during assembly, please do not hesitate to contact us for assistance. Our customer service email can be reached at order@tribesigns.com, and we usually respond within one business day.

Cancellation of orders & possibility

Before shipping

1. Cancellation of order: No processing fee

2. Change of address: No processing fee

3. Replacement and exchange: If the customer does not place a new order or the total amount is significantly lower than the original order, the product difference will be charged.

After shipping

1. Order Cancellation: If your order has been shipped and cannot be changed, you can refuse the package.

The customer bears the return shipping costs of £100. Tribesigns will provide a return label, and the designated carrier will collect the return package.

Please note: We do not accept returns of accessories that do not have quality issues.

2. Change of address: If you do not change your address, you can refuse the package and a return fee of £100 will be charged.

3. Replacement delivery and exchange:

A) If you do not change your address, you can refuse the package and you will be charged £100 as a return shipping fee.

B) If you do not reject the item and still wish to cancel the order, the customer will bear the return shipping costs of £100.

Frequently asked questions about shipping

Item damaged

To ensure the safe arrival of your product, we use various methods to protect packaging. However, in rare cases, damage may still occur in transit. We ask that you inspect your package or item immediately upon arrival for any damage or defects.

If you notice any problems with your delivery, please contact our customer service team within 24 hours of receipt. If the delivery was made by hand, please note any damage or defects on the delivery notes and waybill and report them to our customer service team within 24 hours. In case of severe damage, please refuse the delivery and clearly mark the waybill with "Rejected due to damage."

If the damage is discovered after the carrier has left, please contact us immediately. Please provide details such as the condition of the package upon receipt, the method of receipt (for example, whether it was left at the front door or signed for), and a detailed description of the damage.

Please note that you may be asked to provide photos or videos of the damaged area for our investigation, and that you should not discard any shipping cartons, product packaging, or the product itself until you receive further instructions. Also, do not return the item to the warehouse without first contacting customer service and obtaining a return authorization, and please follow the carrier's claim procedure to ensure a successful resolution.

Notice

To ensure the successful processing of claims for damages, please follow the steps below:

1. Keep all original packaging, including shipping cartons and product packaging.

2. Do not discard the damaged item as it may be subject to inspection by the carrier.

3. Please contact our customer service immediately to report the damage and request a return authorization before returning the item to the warehouse.

4. Provide any requested pictures or videos of the damaged area to assist with the claim process.

5. Follow the carrier's claims process to ensure the claim is successfully processed.

If you have any questions or concerns, please contact our customer service team for assistance.

Information on taxes

In rare cases, customs fees may be charged by your government, not our website. You are responsible for these fees. We apologize for any inconvenience, but we have no control over customs authorities in your country or other countries. For more information regarding customs fees, duties, and taxes, please contact your local customs office.

We do not charge sales tax.

Contact - Tribesigns - Checkout

30-day return & exchange policy

General Return

If you are not satisfied with the product, you can return the product within 30 days of receipt, but you have to bear some costs for return or exchange if it is not quality problems. The item(s) must be: 1. In brand new condition 2. Not yet mounted or assembled 3. Unused with no missing parts 4. With original tags and in original packaging Please note that the 30-day return period refers to the delivery time of each individual item listed on the carrier's website, not the entire order. If the items you report for return are marked as over 30 days from delivery, we cannot accept them.

Special circumstances

A few items cannot be returned, including: 1. Clearance items 2. Custom-designed items 3. Offline purchases (items or parts not listed on our website) 4. Items marked as "non-returnable" on the product page 5. Assembled or disassembled products 6. Without original packaging or with severe damage to the original packaging 7. Please note that any items returned without authorization will not be eligible for a refund and will be rejected upon delivery to our Return Center.

Cancellation of orders & possibility

Before shipping

1. Cancellation of order: No processing fee

2. Change of address: No processing fee

3. Replacement and exchange: If the customer does not place a new order or the total amount is significantly lower than the original order, the product difference will be charged.

After shipping

1. Order Cancellation: If your order has been shipped and cannot be changed, you can refuse the package.

The customer bears the return shipping costs of £100. Tribesigns will provide a return label, and the designated carrier will collect the return package.

Please note: We do not accept returns of accessories that do not have quality issues.

2. Address change: If you do not change your address, you may refuse the package and will be charged £100 as a return shipping fee.

3. Replacement delivery and exchange:

A) If you do not change your address, you can refuse the package and you will be charged £100 as a return shipping fee.

B) If you do not reject the item and still wish to cancel the order, the customer will bear the return shipping costs of £100.

Before returning

What you need to know before processing a general return 1. Please DO NOT discard any original boxes or packing materials from the received item(s). 2. You would need to pack the same way when the item arrives to ensure the product meets the requirements for the carrier. For large products, you will need to prepare the pallet yourself. 3. Any additional services used in the process of ordering are NOT refundable for general returns, including doorstep drop-off, drop-off to a room of your choice, and white glove delivery. 4. At least one full picture of the product and outer carton, as well as one picture of the inner packaging, so we can assess the product's condition and eligibility for return. 5. You are responsible for the return shipping costs if there are no quality issues. 6. In certain regions, we can provide you with a prepaid return shipping label; the return shipping fee will be deducted once the item is returned. If we are unable to provide a prepaid return label, you will need to arrange the return yourself.

Defective or damaged products

Please inspect your purchase upon receipt and report any missing parts, faults, damage, or incorrect items immediately. These must be reported within 3 business days of delivery. Claims made outside of this reporting period will be evaluated under warranty. Please provide us with a copy of your original order confirmation, confirming the item number and quantity of defective items, photos or videos clearly showing the defect, and the packaging and label on the packaging. Depending on the situation, we will be responsible for a refund, exchange, or replacement, depending on your preference. Please note that we will not cover repair costs if unauthorized repairers are used.

Additional terms and conditions

1. Damaged items are those that were damaged during transit. To serve you efficiently, please report the damaged product to customer service within 3 business days of receiving the item and do not discard the damaged item or its packaging. See "I received a damaged item" for more information.

2. Undeliverable and Rejected Packages If a delivery is refused for any reason or is deemed undeliverable due to an invalid shipping address, you will be charged a penalty, which may include, but is not limited to, additional shipping and handling fees.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved or declined. If your refund is approved, your refund will be processed within 2-3 business days via your original payment method.

If you haven't received your refund within 2-3 business days, please check your bank account again. Then contact your bank or credit card company. It may take some time for a refund to officially post. If you've done all of this and still haven't received your refund, please contact us at order@tribesigns.com .

Returns of new and unused items outside the 30-day window

If you wish to make a return outside the 30-day window, you may return the item, provided it is in new and unused condition, for a refund of the return shipping costs and a restocking fee of twenty percent (20%) of the purchase price.

Contact - Tribesigns - Checkout