Triangle Reading & Lumbar Support Cushion – Soft Backrest Pillow for Sofa, Bed & Office

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?Please allow 3 - 7 business days of processing and production time for your order to ship out.

HOW LONG IS THE SHIPPING TIME?

Average time: 2 – 5 days business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

CAN I CANCEL MY ORDER?You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

- Your order number.

- A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

Contact information:

karina@beetrendyshop.com

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We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

30-Day Return PolicyYou have 30 days from the date you receive your item to request a return.

Defective, Damaged, or Incorrect ItemsIf you received a defective, damaged, or incorrect item:• Contact us immediately at support@beetrendyshop.com• Provide clear photos of the issue• We will issue a full refund without requiring you to return the item• No return shipping needed - we value your time and money

This policy applies to genuinely defective or damaged products. We reserve the right to verify the issue before processing the refund.

Change of Mind ReturnsIf you changed your mind about your purchase:• Contact us at support@beetrendyshop.com within 30 days of receiving your order• The item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging• You will need the receipt or proof of purchase• We will provide return instructions and address based on your location• Return shipping costs are the customer's responsibility• For international returns outside Europe, we may offer a partial refund option to save you expensive international shipping costs

Please note: International return shipping costs can be significant. We recommend contacting us first to discuss the best solution for your situation. Customs duties and import taxes are non-refundable for international returns.

Items Not Eligible for ReturnCertain items cannot be returned, such as:• Perishable goods (food, flowers, plants)• Custom-made or personalized items• Personal care products (beauty items)• Hazardous materials, flammable liquids, or gases• Sale items or gift certificates

Please contact us if you have questions about a specific item.

European Union - 14-Day Right of WithdrawalIf your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason, in accordance with EU consumer protection laws.

The item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To exercise your EU withdrawal right, contact us at support@beetrendyshop.com and we will provide return instructions.

ExchangesThe fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RefundsWe will notify you once we have received and inspected your return (if applicable) and inform you whether the refund has been approved.

If approved, you will receive an automatic refund to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Please note that customs duties and import taxes paid on your original order are non-refundable.

If more than 15 business days have passed since we approved your return, please contact us at support@beetrendyshop.com.

Questions?We're here to help! Contact us anytime at support@beetrendyshop.com for any questions about returns or refunds.

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