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Shipping When will my Wind River wind chimes ship? Retail orders are processed Monday–Friday between 8am–2pm Eastern Time, excluding weekends, holidays, and end-of-year inventory periods. We make every effort to ship orders placed before 2pm ET on the same business day. All wind chimes ship from Northern Virginia via UPS or FedEx. Once shipped, delivery typically takes 2–7 business days, depending on your location. How long does shipping take for engraved wind chimes? Orders that include custom engraving require an additional 2–3 business days for production before shipping. Because engraving is a custom process, expedited shipping is not available for engraved wind chimes. Do you offer free shipping on wind chimes? Yes. Orders over $150 qualify for free standard shipping within the United States. Shipping costs for orders under the free-shipping threshold are calculated at checkout based on delivery location and carrier rates. Where does Wind River ship from? All orders ship from Northern Virginia, United States, via UPS or FedEx. Once your order ships, you will receive a tracking email so you can follow your package until delivery. Do you ship wind chimes internationally? Yes. Wind River currently ships retail orders to: United States Canada United Kingdom Shipping availability may vary by location and carrier. Why might my wind chime order ship later than expected? Shipping…

Refund policy Return Window Wind River accepts returns within 30 days of purchase. To be eligible for a refund, items must be: Returned in substantially the same condition as when purchased Unused and undamaged Returned with original packaging when possible Returns must be requested before sending the product back. How to Start a Return To start a return or exchange, please print and complete the Return Form  and include it in the box with the item you are returning. Returns must be sent within 30 days of receiving your order. Items must be returned in their original packaging and condition. Return shipping costs are the responsibility of the customer unless the item is defective. All refunds and exchanges are subject to inspection of the merchandise upon receipt, and custom products are non-returnable. If you have questions about your return, please contact service@windriverchimes.com   or call 888-978-0001. Return Shipping Customers are responsible for creating and paying for their own return shipping label. You may use the carrier of your choice (such as UPS, FedEx, or USPS) to send the item back to us. We recommend using a trackable shipping service, as Wind River Chimes cannot guarantee receipt of returned items without tracking. Refund Processing Once your return is received and inspected: Refunds are issued to the original payment method Processing typically occurs withi…