Travertine Colossal Console Table

Items purchased from Elsa Home and Beauty online are subject to the relevant delivery fees. Our reliable 3rd party transport organization will deliver your order during business hours and you will be provided with ample notice

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

As you may already be aware, many companies are experiencing supply chain issues as a result of the current Global Shipping Crisis . This is creating more variability around order delivery dates. Unfortunately, in some instances, this is out of our hands however please be assured that we are closely working together with our network of suppliers to monitor shipments and ensure expedited delivery to our valued clients.

The delivery fees provided to you will be displayed prior to checking out so please reivew these before you confirm your order and complete the purchase.

As Elsa Home & Beauty sources products from Italy and Greater Europe (many of which are handcrafted by local artisans) our pieces are not always “in stock”. They must be specially ordered from our suppliers. The approximate lead time for the pieces that are not “in stock” is around 4-5 weeks, unless otherwise stated.

Items that are "In Stock" are available for immediate dispatch.

The customer is responsible to ensure that the space measurements match the products purchased. Elsa Home and Beauty is not responsible for furniture items that cant be delivered safely or does not fit in the required space due to limitation of the delivery address. Our third-party logistic team will determine whether or not a delivery can take place due to access.

All goods will be delivered to the customer's door unless the customer selects the White Glove Service at the time of purchase. With the White Glove Service, our team will not only deliver the goods to your residence but will also set them up as requested and remove any packaging and debris for disposal. Please ensure that you choose the appropriate service based on your delivery needs.

We will deliver your order to you on the understanding that clear and safe access has been provided. If it becomes evident that a delivery is unable to take place or you are not at home, you will be charged additional fees for re delivery. Elsa Home and Beauty will not provide refunds when delivery is unsuccessful due to poor access.

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1. General Policy

We encourage you to carefully consider your purchase, as we do not offer refunds, exchanges, or returns for change of mind. This policy applies to all orders, including those that have not yet been shipped. Please note that all images on our site are for illustrative purposes only.

2. Color and Texture Disputes

We strive to provide accurate representations of our products. However, due to the sourcing and manufacturing processes, we do not accept returns or refunds based on color, material, or texture discrepancies.

3. Refunds and Exchanges

Refund Approval: Refunds or exchanges may be granted at our discretion and will be subject to an administrative fee.

Shipping Costs: Please note that all delivery and return shipping charges are non-refundable. For orders that were shipped with free delivery, the actual shipping costs incurred will be deducted from your refund.

Condition of Returns: To qualify for a refund or exchange, items must be returned in their original packaging and in a condition suitable for resale. We cannot accept returns for items with damaged or discarded packaging. Additionally, we reserve the right to refuse returns for products that exhibit signs of wear and tear, misuse, or failure to adhere to care instructions.

4. Return Process

To initiate a return, please contact us at hello @elsahomeandbeauty .com .au . Once we receive your returned items, we will inspect them to confirm eligibility. Refunds will be processed within 7 working days of receipt. Please ensure that all returned items comply with our conditions to facilitate a smooth refund process.

5. Special and Custom Orders

Custom orders are made to your specifications and cannot be returned, canceled, or changed once placed. Full payment is required for these orders, and they are non-refundable. All shipping and freight charges for custom orders are the customer’s responsibility.

6. Australian Consumer Law

For Australian customers, our sale of goods is subject to guarantees under Australian Consumer Law. You have the right to a replacement or refund for major failures and compensation for any other reasonably foreseeable loss or damage.

Consumer Guarantees Include:

•Acceptable quality

•Fit for a particular purpose

•Matching description

•Matching sample or demonstration model

•Honoring express warranties

•Availability of spare parts and repair facilities

•Title to the goods

•Undisturbed possession of the goods

•No undisclosed securities on the goods

Limitations on Remedies: You will not be entitled to remedies for:

•Change of mind

•Minor variations in product dimensions

•Damage caused by the customer

•Damage limited to packaging

•Normal wear and tear

•Damage from improper assembly or modification

•Damage due to abnormal use

•Lack of maintenance or care

For more information on Australian Consumer Law and consumer guarantees, please visit www .consumerlaw .gov .au .

8. Limitation of Liability

To the extent permitted by law, Elsa Home and Beauty’s liability is limited to the following:

•Replacement or repair of the goods

•Supply of equivalent goods

•Payment for repair costs

•Replacing goods or supplying equivalent goods

Our maximum liability for any losses or damages will not exceed the amount you paid for the goods.

Contact - Elsa Home And Beauty - Checkout