Train Patch - Dexcom G6 / One

Ordering Patches - Everything you need to know

•We dispatch 85% of orders within 24 hours, and 100% within 48 hours. We do not dispatch on Saturdays or Sundays and our cut-off is 2pm (UK time) on Fridays.

•Patches and stickers take between 1-3 days in the UK, on both 24 and 48 services. 24 generally arrives a day before 48. Royal Mail does not guarantee these services.

•International delivery times, depending on the country, vary from 6-10 business days. For example, depending on the destination country postal service, i.e. USPS or Deutsche Post, there can be delays on your order of up to 15 business days.

•Delivery services are not guaranteed by the carriers. Once your parcel is given to the carrier, there is nothing more we can do from that moment onward.

•Step-by-step tracking is only included on £4.99+ shipping services. Under that, the tracking is only a delivery confirmation number.

•Air express services and custom delivery times are available, but they are manual and you must speak with us before you place your order for it to be arranged.

Orders of other products:

•Orders containing Buddy the Bear and other animals from that range may take up to 5 working days to dispatch, as these are handmade to order.

•Orders of any type of clothing may take up to 3 working days to be shipped.

•If your order contains multiple of the above products, the longest dispatch period will apply.

•It is not possible to expedite these timeframes at all.

•If you have purchased a premium shipping service, that does not reduce the dispatch time. That means that when your order is sent, the service is faster.

Tracking Numbers:

•Type One Style support, like any retailer, can only see the same information as you on the tracking portal, and do not have access to any other information of any kind about the progress of an order.

•International orders do not have step-by-step tracking unless specifically paid for or otherwise specified.

Important information:

•We deliver orders Monday-Friday, and Saturday if you are in the UK.

•Business days are Monday-Friday, excluding national holidays.

•We don't deliver on Sundays or national holidays.

•If you place an order on a weekend or national holiday, we will process your order the next business day.

•Orders must be delivered to a single address.

•We will send you an order confirmation email and an email once your order has been dispatched.

•Customers are responsible for entering correct and valid information at checkout and Type One Style are only required to ship to that information. Lost orders as a result of customer negligence (i.e., materially incorrect addresses) are the responsibility and liability of the customer.

•If you receive two failed orders to a consecutive address you will not be eligible for a refund or for a 3rd order.

When you purchase or select a shipping service, this is the shipping service we dispatch your order on and pay the carrier to fulfil. The carrier does not guarantee it will meet all service levels and at busy times of the year there may be delays to your order, although it is quite unlikely.

Please contact support via support@typeonestyle.com if you have any queries regarding your order.

Contact - Type One Style - Checkout

We offer returns within 30 days for new and unused items.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Your return must include a note with your name, order number, and reason for return - we can't process returns or refunds if we don't know who sent the parcel in.

To start a return, you can contact us at support@typeonestyle.com. If your return is accepted we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return postage is not free or paid for by us unless otherwise offered, and you are liable for goods until they have reached us. If goods do not reach us, you will not be eligible for a refund.

You can always contact us for any return question via our contact form in the help center.

Non-Patch/Sticker Products:

Returns of these products will incur a £4 fee, to be applied no more than once per order, and this will be deducted from your refund. This is in line with industry practices and is essential to protect our small business, given how difficult and time-consuming it is to run reverse logistics / return operations. You'll be advised if this fee is required, and it will just be deducted from the refund.

Tags must be attached, and all garments will be thoroughly inspected for signs of wear or usage. If a garment has been worn out and has signs of wear and tear, the entire refund will be voided. Any attempts to circumnavigate, cheat, or exploit our systems will result in a ban from our store, and your refund will still be voided.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take between 2 hours and 30 days for your bank or credit card company to process and post the refund too.

Contact - Type One Style - Checkout