Train Hard Patch

1. PROCESSING TIME

Once your order has been placed and payment has been successfully approved, it will go through the following steps: processing, packing, and dispatch.

This process typically takes 3 to 7 business days.

2. DELIVERY TIME

The estimated delivery time is 7 to 15 business days after dispatch.

Please note that external factors such as postal strikes, weather conditions, high-risk areas, or national holidays may cause slight delays.

3. SHIPPING METHODS

We offer both domestic and international shipping, with suppliers located in the United States, Netherlands, China, and Sweden.

Orders are usually delivered via postal services or partner carriers.

In certain situations — such as:

Recipient unavailable

Delivery restrictions in specific regions

Incorrect or incomplete address

The package may be held at the nearest local post office or carrier facility for customer pickup. In such cases, the customer will be notified via email or WhatsApp.

⚠️ Important:If the shipping address provided is incorrect or incomplete, the package may be returned to the sender. It is the customer’s responsibility to ensure that all shipping details are accurate before completing the purchase.

4. SHIPPING ADDRESS ACCURACY

Gympack will ship orders to the address provided at checkout.

To avoid delivery issues, please ensure that your shipping information is accurate and complete.

5. RECIPIENT UNAVAILABLE

Please ensure that someone is available to receive your package.

The carrier will attempt delivery up to 3 times. If delivery is unsuccessful:

The package will be taken to the nearest pickup location

It will remain available for up to 7 calendar days

If the package is not collected within this period, it will be returned to the sender.

In this case, a new shipping fee will be required for reshipment.

All delivery attempts and pickup location details will be available through the tracking system. You can check the status on the carrier’s website using your tracking number.

6. INCORRECT OR INCOMPLETE ADDRESS

Gympack is not responsible for incorrect or incomplete address information provided at checkout.

If the address is incorrect or incomplete:

The package may be returned to the sender

No further delivery attempts will be made

⚠️ In such cases:

The customer is not eligible for a refund

To receive the product, a new shipping fee must be paid

The cost of reshipping will depend on the destination.

CUSTOMER SUPPORT

If you have any questions regarding shipping times, delivery methods, or address corrections, please contact our support team:

info@gympackofficial.com

We’re here to help! 🚀

Contact - Gympack - Checkout

We have a 7-day return policy, meaning you have 7 days after receiving your item to request a return. The item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at info@gympackofficial.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. For any questions about returns, you can reach us at info@gympackofficial.com.

For orders placed through Klarna, a special return policy applies in accordance with their guidelines. Customers have the right to return an item within 14 days of delivery, provided the products are returned unused and undamaged. Returns cannot be offset against store credits, and no restocking fees will apply. This policy applies exclusively to orders completed through Klarna.

Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (e.g. special orders or personalized items), and personal care goods (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return, and let you know whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please keep in mind that your bank or credit card issuer may take additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@gympackofficial.com.

Contact - Gympack - Checkout