&Tradition In Between Dining Table SK6

At LampTwist, we work to get your designer lighting and furniture to you quickly, safely, and with full transparency on costs. Here's everything you need to know about shipping and delivery.

Processing and dispatch

In-stock items qualify for next-day shipping. For items that aren't immediately available, delivery timing depends on stock at our suppliers, logistics, and transport conditions, so please treat the estimated dates as indicative. If a product is no longer available, we'll let you know right away.

Delivery times

Typical delivery takes 5–10 business days, though this varies by destination and product availability. Delivery times can be affected by supplier stock, logistical constraints, and transport conditions. If you have a deadline or any questions about your order, just reach out and we'll help.

Shipping costs

Shipping costs depend on your destination country and your order value. Free shipping is available on orders above a certain amount to most destinations; the exact threshold varies by country. You'll find the full breakdown of shipping costs per country, and the order value at which shipping becomes free, in the shipping cost table on our Shipping & Delivery page.

Oversized and bulky items

For items considered "outside standard size" by the carrier, additional shipping fees may apply. For many oversized items these fees are pre-determined and shown clearly when the item is added to your cart. For some particularly large or bulky items that exceed regular size limits, the exact cost can be harder to estimate in advance, and LampTwist may either ask the customer to cover part of the transport cost or, if costs are prohibitive, cancel the order.

International orders, customs, duties, and taxes

For deliveries outside the EU, import duties and taxes always apply and are the responsibility of the customer. These charges are not included in your shipping cost and must be settled separately with your local customs authorities.

If you select the United States as your destination, prices are shown excluding VAT for transparency.

Please factor these potential charges in when ordering, as they are set by your local authorities and are outside our control.

Refused or undelivered parcels

If you refuse to accept delivery of a parcel, it will be returned to us. Any customs fees we incur during the return process will be deducted from your refund, to help cover the additional costs of handling international returns.

Need help?

Our team of lighting specialists is happy to help with delivery questions or estimating shipping on a large item. Reach out any time at support@lamptwist.be .

We want you to be completely satisfied with your LampTwist purchase. If something isn't right, this policy explains how returns and refunds work.

Return window

While EU law grants a 14-day withdrawal period, LampTwist extends this to 30 days, starting the day after you receive your order. To be eligible for a return, the item must be unused, in perfect condition, and in its original packaging, ideally including all accessories, manuals, and documentation.

Please do not write on the original box or stick shipping labels directly onto it.

Return shipping costs

The cost of returning a product is the customer's responsibility. Return shipping charges will be deducted from the refund amount.

If you are returning an item from outside the EU, you are responsible for both the return costs and any applicable import duties, and returns must be sent to our warehouse Delivered Duty Paid (DDP).

How to return an item (EU)

•Go to the LampTwist Return Portal .

•Enter your order number (it starts with "S" or "#") or your tracking code, along with your zip code.

•Select the item(s) you want to return.

•Select the reason for the return and whether you'd like an exchange or a refund.

•Choose the pickup point where you'd like to drop off the item.

•Pack the item carefully to prevent damage in transit. We recommend using the original packaging; if that's not possible, please use a secure alternative.

•Download the return label and attach it securely to the package.

•Drop the parcel off at your chosen parcel point.

If you have any trouble with the Return Portal, contact our customer service team at support@lamptwist.be .

Exchanges

If you'd like to exchange an order for any reason, just let us know and we can order the desired product from the supplier. Please note that exchanges are only possible within EU countries.

Refunds

Once we receive your returned product, we'll check that it meets the return conditions and notify you of the outcome by email. Refunds are issued to the original payment method.

Upon receiving the package in good condition, LampTwist will either replace the item (if available) or reimburse the purchase price within 14 days. The cost of the return shipment is deducted from any refund due.

If a product is returned in a condition that prevents it from being resold as "new" but is still sellable, a depreciation fee may be deducted from your refund.

Returns and refusals outside the EU

If a customer outside the EU refuses delivery of a parcel, it will be returned to us. Any customs fees we incur for the return will be deducted from the refund, to offset the additional costs of handling international returns.

If customs fees on an incoming parcel are not paid and the parcel is returned to us, you will be refunded for the product (excluding shipping and any duties already incurred).

Need help?

Our team of lighting specialists is happy to help you choose the right product or guide you through a return. Reach out any time at support@lamptwist.be .