ToughTested 6 ft Lightning Durable Braided Cable

ToughTested .com Shipping Policies

At ToughTested.com, we want to ensure that you understand our shipping policies clearly to make your shopping experience as smooth as possible. Please review the following guidelines:

Insurance and Signature Requirements:

•Our shipments may not require a signature, and orders may be left at your doorstep. Please ensure someone is available to receive the delivery.

•If you desire insurance for your shipment or wish to add signature requirements for delivery, please send a request via our contact page after placing your order online. We will not be responsible for lost or stolen shipments unless these requests are made.

Delivery Options:

•If you do not see a specific delivery option during the checkout process, that option is unavailable for your order.

•All orders are shipped out within 24 Business hours.

•If an order is received after 9:00 AM Eastern, the order is not guaranteed to be shipped out the same day of receipt, and will be shipped out the following business day.

Carrier Selection:

•Various carriers may deliver orders, and we cannot accommodate specific carrier requests for your order.

Refused and Returned Shipments:

•Shipments must be accepted.

•If a shipment is refused, the order becomes non-returnable and non-refundable.

•Customers must accept the shipment and return the products themselves.

•If you cannot accept your shipment, please contact the carrier to arrange a future delivery.

•Please do so to avoid the carrier destroying the shipment. ToughTested will not be obligated to issue a refund or replacement in such cases.

•A 15% restocking fee and shipping costs will be imposed for returned shipments when processing refunds.

Alternate Delivery Address:

•If you won't be available to sign for a package at your home, you have the option during checkout to ship it to your workplace or to a friend or family member.

Billing Address and Risk of Loss:

•Please note that ToughTested reserves the right to deny shipping requests to an address other than the billing address.

•The risk of loss and title for items purchased from ToughTested passes to you upon our delivery to the carrier as per the shipment contract.

Re-Routing Packages:

•Due to fraud prevention measures, we do not re-route packages, and picking up a product at a UPS hub is not an option. No exceptions.

Risk of Non-Receipt Claim:

•The customer assumes all risk of loss and agrees to waive all rights to an unauthorized, not as described, or non-receipt claim.

Shipment Marked as Delivered:

•If a shipment is marked as delivered by the shipper, and the customer claims non-receipt, ToughTested is not responsible for shipping a replacement or refunding.

Lost or Damaged Packages:

•If the shipping box appears damaged or tampered with upon arrival, please take photographic evidence and notify us immediately, providing images as well.

•If your shipment is lost or damaged in transit, the recipient must contact the carrier immediately to initiate a claim.

•Please be patient during the tracer/claim process, which typically takes 3-8 business days.

•After initiating the claim, please Contact Us with details of the situation and the steps taken to resolve it.

•If the package is found during the tracer, it will be delivered by the shipping carrier. However, if it is lost, ToughTested will ship a new order once we are reimbursed upon receiving proof of an approved claim.

•Please note that signing for a package at the shipping company's hub or office not delivered to the shipping address waives the right to start a claim or chargeback against ToughTested or the shipping company.

Inspecting Packages:

•Before signing for a package, please inspect it. Any damage or defects reported after signing are not the responsibility of ToughTested.

We appreciate your cooperation and understanding of our shipping policies. If you have any questions or need assistance with a shipment issue, please Contact Us and we will be happy to assist you.

Thank you for choosing ToughTested.com.

Sincerely,

ToughTested Support Team

Contact - ToughTested - Checkout

ToughTested.com Return, Refund, and Cancellation Policies

At ToughTested.com, we are committed to providing a professional, efficient, and transparent experience for our valued customers in order cancellations, returns, and refunds. Please take a moment to familiarize yourself with our policies.

Please note that our return policy exclusively pertains to purchases made directly on ToughTested.com. If you purchased through one of our authorized retailers, you must adhere to their specific return and refund policies. Please get in touch with the retailer where the purchase was made for assistance with any returns or issues related to such transactions. Our return policy applies solely to purchases made through our official website, ToughTested.com.

Cancellation of Orders:

•If, for any reason, you find it necessary to cancel your order, we request that you promptly Contact Us .

•It is essential to note that once a product has been marked as "shipped," a cancellation is no longer viable. In such instances, the intended recipient must receive the shipment before initiating a return merchandise authorization.

Return Merchandise Authorization (RMA):

•To facilitate your return process, we encourage you to Contact Us to request a return merchandise authorization (RMA).

Return for Refund:

•We accept merchandise returns for refunds within a 14-day window from the date of receipt of your package.

•In cases where a return authorization is secured within the 14 days, it is essential to know that the refund may be subject to a 15% restocking fee.

•Returned items must exhibit a condition that we term "New and Original." This condition must be maintained upon return receipt and subsequent inspection.

•We recommend that you retain all packaging materials for at least 14 days if you intend to return all or a portion of your order for a refund.

•Please be aware that the responsibility for the shipping cost of returning the merchandise lies with the customer.

•In the event of a refund request, it is imperative to understand that shipping costs are non-refundable.

•All returns must fully complement original manufacturer-supplied products, documents, packaging, and accessories. These items must be free from any form of damage and must retain a brand-new condition.

•Items and packaging must remain unmarred, unhandled, and untampered by unauthorized individuals.

•We employ a unique serial number tracking system to monitor our products. All returned products need to align with their scanned serial number for acceptance.

•Should you foresee the potential need for warranty repairs, keeping all packaging materials for a minimum of 365 days is prudent. Please be aware that return shipping becomes the customer's responsibility in such instances.

•The custody of personal data or items left in returned merchandise rests with the customer.

•When initiating a return, we kindly request that you enclose a brief note that briefly outlines the reason for your return.

•To safeguard your return shipment, we strongly recommend utilizing a shipping method equipped with insurance and requiring a signature.

Non-Returnable Products:

•To be considered returnable, products must be preserved in their original manufacturer-supplied box with all original accessories. Furthermore, they should display no indications of damage.

•Failure to meet the specified terms renders a product non-returnable, even if it is intended for warranty replacement or refund.

•In returning products classified as non-returnable, please note that the product will be photographed for evidential purposes, rejected as a return, and dispatched back to the customer at the customer's expense.

•Where relevant, the seller retains the discretion to impose a restocking fee and may opt to resell the item in its current condition.

•Other non-returnable items are those encompassed by manufacturer-boxed items that lack essential accessories such as remote controls, cords, and cables.

•In cases where standard manufacturer accessories are absent from the returned manufacturer box, the item will be returned to the customer at the customer's expense.

•Kindly be aware that we cannot accept returns for refunds or replacements for underwater equipment or products that have been submerged in water.

Refund Processing:

•Upon processing a refund, we kindly request your patience in allowing for 7-10 business days for the refund to be duly posted to your account.

At ToughTested.com, we hold your satisfaction in high regard, and our dedicated customer support team is readily available to address any inquiries or provide assistance throughout the return process. Please do not hesitate to contact us if you require guidance or support.

We sincerely appreciate your choice of ToughTested.com as your shopping destination.

Warm regards,

ToughTested Support Team

Contact - ToughTested - Checkout