Torque Solution Engine Mount Inserts Single Kit

AKB Enterprise Group Pty Ltd, Trading as Pro Speed Racing – Shipping Policy

Last updated: May 2026

At AKB Enterprise Group Pty Ltd, Trading as Pro Speed Racing (“Pro Speed Racing”, “we”, “our”, “us”), we aim to dispatch orders promptly and provide accurate shipping information for all customers.

1. Order Processing

Orders are generally processed within one to two (1–2) business days, excluding weekends and public holidays.

During peak periods, promotional events, supplier delays or unforeseen circumstances, processing times may be extended. If significant delays occur, we will make reasonable efforts to notify customers.

Dispatch times are estimates only and are not guaranteed.

2. Shipping Timeframes

Delivery timeframes vary depending on:

•the selected freight service;

•product availability;

•supplier dispatch times;

•destination location; and

•carrier performance.

Estimated delivery dates provided by freight carriers are estimates only and may change without notice.

3. Special Order & Backorder Items

Some products sold by Pro Speed Racing are sourced from local or international suppliers after an order is placed.

Where an item is:

•out of stock;

•backordered; or

•subject to supplier delay,

we will attempt to notify the customer as soon as reasonably possible.

Customers may be offered:

•to wait for the item;

•a substitute product where available; or

•another remedy in accordance with Australian Consumer Law.

Special-order or supplier-ordered products may not be cancellable once procurement has commenced.

4. Shipping Addresses

Customers are responsible for providing accurate shipping and contact details at the time of purchase.

If an incorrect address is provided:

•Pro Speed Racing is not responsible for delivery delays, failed deliveries or additional freight charges;

•customers may be charged any additional shipping, return-to-sender or redelivery costs incurred.

Please contact us immediately if you notice an error in your shipping details. While we will attempt to assist, changes cannot be guaranteed once processing or dispatch has commenced.

5. Authority to Leave & Delivery Risk

Where a customer authorises a delivery to be left unattended (“Authority to Leave”), delivery responsibility passes to the customer once the freight carrier confirms delivery.

Customers accept the risks associated with unattended deliveries, including theft, loss or weather damage.

6. Lost, Delayed or Damaged Freight

If an order is lost, damaged or significantly delayed in transit:

•customers must notify Pro Speed Racing as soon as reasonably possible;

•we will assist in lodging freight investigations or insurance claims with the carrier where applicable.

Pro Speed Racing is not liable for delays caused by freight carriers, customs processing, weather events, industrial action or events beyond our reasonable control.

Nothing in this policy excludes rights available under Australian Consumer Law.

7. Freight Charges

Shipping charges are calculated at checkout based on the order contents, destination and selected shipping service.

Additional freight charges may apply for:

•remote areas;

•oversized items;

•heavy freight;

•dangerous goods; or

•split shipments requested by the customer.

Where additional freight charges are required, customers will be contacted before dispatch where practicable.

8. Split Shipments

If part of an order is unavailable, Pro Speed Racing may:

•hold the order until complete;

•partially ship available items; or

•arrange split deliveries.

Additional shipping charges for split shipments may apply and will be discussed with the customer where applicable.

9. Click & Collect

Where available, customers may collect approved orders from our Somersby NSW location during business hours after receiving collection confirmation.

Photo identification may be required.

10. Acceptance

By placing an order with Pro Speed Racing, the customer acknowledges and agrees to this Shipping Policy.

11. Contact

For shipping enquiries, please contact:

Pro Speed Racing Pty LtdEmail: enquiry@prospeedracing.com.au

Contact - Pro Speed Racing - Checkout

AKB Enterprise Group Pty Ltd, Trading as Pro Speed Racing – Returns & Refund Policy

Last updated: May 2026

At AKB Enterprise Group Pty Ltd, Trading as Pro Speed Racing (“Pro Speed Racing”, “we”, “our”, “us”) , we are committed to complying with the Australian Consumer Law (“ACL”) and providing fair outcomes for our customers.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth), including the consumer guarantees under the Australian Consumer Law.

1. Change of Mind Returns

Subject to the conditions below, Pro Speed Racing may accept returns for change of mind purchases at our discretion.

Eligible Items

Items may be eligible for return where:

•the item is unused, uninstalled, unmodified and in brand new condition;

•the item is returned in its original packaging;

•the packaging is undamaged and suitable for resale;

•the item is not a special-order, made-to-order, customised or imported-on-request product; and

•a return request is lodged within fourteen (14) days of delivery.

Non-Returnable Items

The following items are generally not eligible for return unless required under Australian Consumer Law:

•special-order or non-stocked items;

•overseas indent or imported-on-request items;

•electrical items that have been installed or connected;

•items that have been test fitted, installed, modified, painted, tuned, used or damaged after delivery;

•clearance, discontinued or final-sale items;

•customised or made-to-order products.

Approval of any return remains at the discretion of Pro Speed Racing.

2. Return Process

To request a return, customers must contact us within fourteen (14) days of receiving the order.

If approved:

•an RMA (Return Merchandise Authorisation) number will be issued; and

•the goods must be returned within seven (7) days of approval unless otherwise agreed in writing.

Returns sent without an approved RMA may be refused.

3. Restocking Fees

Approved change-of-mind returns may incur a restocking fee to cover handling, administration, repackaging and supplier charges.

The following fees may apply:

•Standard stocked items: up to 15% of the purchase price;

•Special-order or non-stock items: up to 20% of the purchase price.

Where an item is returned in a condition other than original brand-new condition, additional repackaging or refurbishment charges may apply, or the return may be rejected.

If a return is rejected, the item may be returned to the customer at the customer’s expense.

At our discretion, Pro Speed Racing may offer a store credit instead of a refund.

4. Refunds

Approved refunds will be processed back to the original payment method where possible.

For change-of-mind returns:

•original shipping charges are non-refundable;

•payment gateway or merchant processing fees charged to Pro Speed Racing by third-party providers (including but not limited to PayPal, Afterpay, Zip, Klarna or Shopify Payments) may be deducted where permitted by law and where those fees are not refunded to us by the payment provider.

Refund processing times may vary depending on the payment provider or financial institution.

5. Return Shipping

Unless the return relates to a major failure, incorrect item supplied, faulty product, or another remedy required under Australian Consumer Law:

•customers are responsible for all return shipping costs;

•customers are responsible for ensuring goods are adequately packaged for transport;

•we strongly recommend using tracked and insured freight services.

If Pro Speed Racing supplied the incorrect item or the item has a confirmed fault covered under ACL obligations, Pro Speed Racing will arrange or reimburse reasonable return freight costs.

6. Faulty, Damaged or Incorrect Items

Under Australian Consumer Law, customers are entitled to remedies for products that:

•are faulty;

•are not of acceptable quality;

•are not fit for purpose;

•do not match the description or sample shown; or

•were incorrectly supplied.

Where required under Australian Consumer Law, Pro Speed Racing will provide an appropriate remedy, which may include:

•repair;

•replacement;

•refund; or

•store credit where agreed.

We may request photos, testing information or return of the product for assessment prior to determining the appropriate remedy.

7. Product Fitment & Customer Responsibility

Customers are responsible for ensuring products are suitable for their intended vehicle application before installation.

Where products are ordered based on incorrect information supplied by the customer, or where compatibility was not verified prior to purchase, returns may be refused or subject to restocking fees.

Professional installation is strongly recommended for all performance and automotive components.

8. Limitation of Liability

To the maximum extent permitted by law, Pro Speed Racing will not be liable for:

•labour or installation costs;

•vehicle hire costs;

•towing expenses;

•loss of income;

•loss of use;

•consequential or indirect loss; or

•any additional costs arising from the use, delay, failure or incorrect installation of products supplied.

Nothing in this clause excludes liability that cannot legally be excluded under Australian Consumer Law.

9. Contact

For all return enquiries, please contact:

Pro Speed Racing Pty Ltd1/49 Somersby Falls RoadSomersby NSW 2250Australia

Email: enquiry@prospeedracing.com.au

By purchasing from Pro Speed Racing, you acknowledge and agree to this Returns & Refund Policy .

Contact - Pro Speed Racing - Checkout