Top Knobs Square Bar Pull

Thank you for visiting and shopping at NYHardwareOnline.com. The following are the conditions that constitute our Shipping Policy.

Please note: No Cancellations Will Be Allowed After 24 Hours Of Order Placement

Domestic Shipping Policy

Order Processing Time

All orders can be processed within 1-2 business days, although we do our best to process orders the same day if received prior to 11 AM pacific standard time. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Time

All orders are shipped standard Ground unless an expedited option is chosen at check out. Typical ground shipping time is 1-5 days depending on shipping destination. Please allow additional time for processing, usually 24 to 48 hours. Shipping time displayed at checkout is intended to be an estimate and not guaranteed. Please allow adequate time between ordering and when you need your hardware by.

Shipping Rates & Delivery Estimates

We offer Free Ground Shipping on Orders of $49.99 or more. Expedited shipping charges for your order will be calculated based on your location. Shipment methods may be by UPS, FedEx or USPS. Delivery delays can occasionally occur. Please be mindful of this if ordering around any national holiday or if any national crises have occurred.

Free shipping may not apply on freight (LTL), overseas or oversized orders. Larger orders that require shipment via common carrier or freight only qualify for curbside delivery. Lift gate service available for additional fee.

NYHardwareOnline.com does not ship to any P.O. boxes or APO/FPO addresses.

Shipment Confirmation & Order TrackingYou will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

DamagesNYHardwareOnline.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please also contact us so that we can assist in remedying the situation.Please save all packaging materials and damaged goods before filing a claim.

International Shipping PolicyWe currently do not ship outside the US.

Uncollected Orders Policy

Orders not collected within 90 days of notification of availability for collection will be deemed abandoned. Abandoned orders may be donated or destroyed at the Company’s discretion. No compensation will be provided for abandoned orders.

CONTACT US For more information about our shipping practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@nyhardware.com or by mail using the details provided below:

New York Hardware Online [Re: Shipping Compliance Officer] New York Hardware, Inc., 1603 Superior Ave., Costa Mesa CA 92627, United States

Contact - New York Hardware, Inc - Checkout

Return & Exchange Process

How to submit a return:

•Go to the Return Portal

•Find your order (By Order Number, Name or Email Address)

•Select items for return

•Submit a return request

•A customer service representative is immediately notified, to contact the vendor for an RMA (Return Merchandise Authorization).

•Option to exchange immediately for new items, or shop later with bonus credit

•Send original item(s) back to vendor with return shipping label (label cost deducted from refund or exchange amount).

Submit a Return

Made to order & Custom order items

Made to order items from Armac Martin, Croft, Turnstyle, Frank Allart, and others, as marked in the Manufacture Information of the product pages, are non-returnable and ineligible for refund or exchange. If you are unsure if an item is eligible for a return, please contact us prior to purchase.

Return Policy

•Please note that we will not accept any returns outside of the New York Hardware Return process, and any item(s) sent back to vendor without an RMA will be declined and returned back to sender.

•All returns must be delivered to UPS with the provided shipping label for return to vendor, in like new, resalable condition within thirty (30) days of their delivery date as recorded by the original carrier. Items shipped to vendor more than thirty (30) days past their recorded delivery date will be returned to sender and no refund shall be issued.

•All refunds will be issued to the payment method used to purchase the original items being returned.

•All returns must be sent with the supplied return shipping label and packing slip, via UPS and no return will be accepted without a valid vendor RMA

•All items must be packed securely and returned in like new, resalable condition. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be accepted for return, exchange or refund.

•All returns are subject to a restock fee of up to 35%, depending on the vendor’s restocking fee policy. Each product will list the Restocking Fees under Manufacturer Information on the product page.

•New York Hardware expressly reserves the right to refuse returns that do not fully comply with New York Hardware’s Return Policy and all other applicable polices governing purchases made through NYHardware.com. All nonconforming returns will be returned to sender at a charge to sender of $25 per shipment.

Refunds (if applicable)

Once your returned item(s) has been received by the vendor, you will be notified of it’s delivery. Please allow 5-7 days for vendor inspection and issuance of your refund or store credit. A credit will automatically be applied to your credit card or original method of payment, within 5-7 days. If you have not seen a refund within this timeframe, please contact us at returns@nyhardware.com.

Final Sale items (if applicable)

Unfortunately final sale items cannot be returned, exchanged or refunded.

Exchanges (if applicable)

You may initiate an exchange through our Instant Exchange method, where a credit card will be required for a temporary authorization hold, and will be released once the returned items are received. You may also Shop Later with store credit, that will be applied to your account, once you returned items are received by UPS with our return shipping label. If our shipping label is not used, you must wait until the delivery to the vendor and the items are inspected and approved for credit.

Shipping

To return your item(s), we provide a return shipping label, for purposes of convenience and trackability. The shipping label cost will be deducted from any refund or store credit, along with any vendor restocking fees. Shipping costs on the original order are non-refundable.

Contact - New York Hardware, Inc - Checkout