Tiny Grip Silicone Fork and Spoon

Shipping Time Frame

Upon successfully placing your order with bcbabycare.com , your order will undergo a confirmation process. Within 24 hours, you will receive an email confirming your order. This confirmation email will provide comprehensive details concerning your order. Please refer to the table below for delivery areas and fees:

Product Ship from US*:

Ship to Country/Region

Delivery Time

Cost

Processing Time

US

2-7 Business Days

Free shipping on orders greater or equal to $49, otherwise the cost of the shipping is $5.99.

1-2 Business Days

Product Ship from CN*:

Ship to Country/Region

Delivery Time

Cost

Processing Time

US

8-15 Business Days

Free shipping on orders greater or equal to $49, otherwise the cost of the shipping is $5.99.

1-2 Business Days

UK

8-15 Business Days

Free shipping on orders greater or equal to $49, otherwise the cost of the shipping is $5.99.

1-2 Business Days

CA

8-15 Business Days

Free shipping on orders greater or equal to $49, otherwise the cost of the shipping is $5.99.

1-2 Business Days

DE/NL/IT/FRPL/AT

6-10 Business Days

Free shipping on orders greater or equal to $49, otherwise the cost of the shipping is $5.99.

1-2 Business Days

ES/PT/IR/BE

8-15 Business Days

Free shipping on orders greater or equal to $49, otherwise the cost of the shipping is $5.99.

1-2 Business Days

Others

8-15 Business Days

Free shipping on orders greater or equal to $49, otherwise the cost of the shipping is $5.99.

1-2 Business Days

*Shipping location can be viewed on the product page.

We are unable to provide delivery services to the following areas in the US:

Alaska

American Samoa

Guam

Hawaii

Marshall Islands

Northern Mariana Islands

Palau

Puerto Rico

Rhode Island

U.S. Virgin Islands

Armed Forces Americas

Armed Forces Europe

Armed Forces Pacific

Thank you for your understanding.

Tracking Orders

Upon the dispatch of your order, a notification containing detailed tracking information will be transmitted to you via Email or Chat Message. This ensures that you can conveniently monitor the progress of your package's delivery directly from our standalone site .

Customs & Import Fees

Please be advised that we are unable to anticipate any additional customs or import charges that you may be required to pay upon receipt of your order. You may be liable for these additional import charges. If you are uncertain about potential customs charges, we strongly recommend that you contact your local customs office for more information prior to placing an order. We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation. This is intended for inclusion in our standalone site policy and we request that it is treated with due consideration.

Unsuccessful Delivery

Should you inadvertently provide inaccurate address information during the checkout process, please be aware that we cannot assume responsibility should the order become misplaced. Consequently, we are unable to offer a refund or replacement for such orders. This policy is in effect to ensure the accuracy and efficiency of our delivery process.

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Return Policy:

We pride ourselves on the quality of our products and are committed to ensuring customer satisfaction. As such, we offer a money-back guarantee within the following timeframes:

For ordinary products, returns are accepted within 14 calendar days from the date of receipt of your order.

For baby carrier products, returns are accepted within 30 calendar days from the date of receipt of your order.

2. How to Return:

We have made our return policy as easy as possible for you. Please adhere to the following guidelines:

Eligibility for Return: You may initiate a return within the above-mentioned calendar days from the date of receipt of your order. Please ensure that the item is in its original packaging.

Return Shipping Costs:

Return shipping costs are the responsibility of the customer.

Combined Return: Items from multiple orders can be combined and returned in the same package, facilitating a more efficient return process.

Damaged Goods: We kindly request that you refrain from returning any damaged goods, unless explicitly instructed to do so by a member of our support team. Non-compliance may result in a delay in resolving your issue.

To register your return, please follow the steps outlined below:

Step 1: Send an email to support@bcbabycare.com , stating your intention to return the item(s) and providing a valid reason for the return.

Step 2: Await a return confirmation email from us, which will include the designated return address.

Step 3: Proceed to send the item(s) back to our warehouse.

Once we have received your returned item, we will process your refund. Please note that refunds will be issued to the original payment method used at the time of purchase. You can expect to receive your refund within 3-7 working days after we have successfully received your item.

Please be aware that any promotions or discounts applied during your original purchase will not be reimbursed as part of your refund.

Procedure for Returning Faulty or Damaged Items

If you've received a faulty or damaged item, we sincerely apologize for any inconvenience caused. We are committed to facilitating a hassle-free return process for you, regardless of your geographical location. In order to assist you in the most effective manner, we kindly request that you reach out to our support team at support@bcbabycare.com with the following information:

Order Number and Date of Purchase

Photographs of the Incorrect or Damaged Item(s)

Shipping Label

Details of the Correct Item (Name, ID, and Quantity)

Your Contact Information (Name and Delivery Address)

By providing these details, we can expedite the return process and ensure that any issues are resolved promptly.

3. Exchange Policy

Please note that due to the unique nature of mother and baby products, we do not offer an exchange service. In circumstances that necessitate an exchange, please proceed with our return procedures and place a new order.

If you have any other after-sale queries, please do not hesitate to contact us at this email address: support@bcbabycare.com or click the chat button to speak with us.

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