Time for Bed - Board Book

Order Processing Time

All orders are processed within 1–3 business days.

Orders are not processed or shipped on weekends or holidays.

You will receive a confirmation email once your order has been placed, and another email once it has shipped.

Shipping Times

Shipping times vary by product and destination:

United States

Estimated delivery: 7–15 business days

Canada, UK, Australia

Estimated delivery: 7–20 business days

Rest of World

Estimated delivery: 10–25 business days

Note: These are estimated time frames provided by our suppliers. Actual delivery times may vary due to customs, carrier delays, or global shipping disruptions.

Shipping Costs

Shipping fees are calculated at checkout based on product, destination, and supplier location.

Some items may qualify for free shipping.

Multiple Items in One Order

Because items may ship from different suppliers, you may receive multiple packages at different times.

Order Tracking

Once your order ships, you will receive a tracking number.

Tracking information may take 2–5 business days to update.

If your tracking number does not update after 7 days, please contact us.

Customs, Duties, and Taxes

Customers are responsible for any customs fees or import taxes that may apply, depending on your country’s laws.

These fees are not included in the product or shipping cost.

Delayed or Lost Packages

If your order is significantly delayed or appears lost:

Contact us at helpdesk@webster.direct

We will contact the supplier and shipping carrier to resolve the issue.

If the package is confirmed lost, we will send a replacement or issue a refund.

Incorrect Address

If you enter an incorrect shipping address:

Please contact us within 1 hour of placing the order.

If the order has already been shipped, we cannot make changes, and you may be responsible for re-shipping fees.

Returns & Refunds

Please refer to our Return & Refund Policy for information on returns, exchanges, and refunds.

Contact Us

If you have any questions about your order or shipping, contact us at:📧 helpdesk@webster.direct

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Returns must be approved before refunds. Send an email to helpdesk@webster.direct to get approval for returns. Emails must be sent within 30 days.

Free return shipping.

No restocking fee.

No final sale items.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: Gift cards

Downloadable software products

Health, beauty and personal care items

Fragrance

Food&Drink

Flowers

Underwear items

To complete your return, send an email with 'Returns' in the subject line, to : helpdesk@webster.direct

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at helpdesk@webster.direct

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at helpdesk@webster.direct

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping To return your product send an email to : helpdesk@webster.direct

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

Contact - Webster.Direct - Checkout