Thule Thule Yepp 2 Maxi Rear Seat; Frame Mount; Mid Blue

Bikeparts.co.uk ("we" and "us") is the operator of (https://www.bikeparts.co.uk) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

Returns

3.1 Return Due To Change Of Mind

Bikeparts.co.uk will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(Bikeparts.co.uk) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Bikeparts.co.uk will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Bikeparts.co.uk to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Bikeparts.co.uk will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.7 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Bikeparts.co.uk encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Bikeparts.co.uk at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order

has already been dispatched, please refer to our refund policy.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service

For all customer service enquiries, please email us at info@bikeparts.co.uk

Last updated 19/03/2025 14:36

Returns

If you are not completely satisfied with your order, you can return is as long as it is in a new and unused condition. You have 60 days to return your order from the date of purchase - please check the Returns Terms & Conditions below.

IMPORTANT: Please CLICK HERE to go through the process to initiate a return to us through our partner Loop Returns.

Returns Terms & Conditions

•All items must be in a new and unused (resellable) condition, this includes product packaging

•When shoes are returned they must be in new & unused condition. Any signs of damage to the sole or shoe from trying on hardwood floors, concrete etc which will scratch the underside of the shoe and prevent us from being able to restock and sell as new. We suggest only trying shoes on carpet so no marks will be applied to the shoes. If shoes do get returned damaged, you will be emailed photos and then you will be given the option for us to send them back to you, or dispose of them.

•All items returned must have a covering note so we can find your order.

•All items returned will be refund unless otherwise agreed and stated in your covering note.

•Foods products must be returned within 14 days of purchase

•Intimate items such as clothing must be returned unused for hygiene reasons.

•There is no need to contact us before your return unless the item is faulty and may be deemed a warranty issue.

•Please state your order number, your order number will be on the invoice that we have emailed to you.

•Please pack your return into a mailing bag or box. We will not accept your return if the postage label is attached to the product box/bag where the product box has branding or is aesthetic to the product. Do not add extra tape or write on the product packaging. Ripped product boxes will not be accepted back as a return.

•Please note, if we deem your return to be unacceptable, photos will be taken and emailed to you. You have 30 days to reply to us. If no contact is made during 30 days, then you return will be posted back to the address of the original order. The case will then be closed.

•Please note that if you return a product as "wrong item received", yet the item returned to us is correct as ordered, and we have issued you with a prepaid label, you will be charged £4 to cover the cost of the prepaid label.

•All returns (including warranty returns) received to us will be processed within 14 working days.

Exchanges: Please start a return within your account to see if your product is eligible for an exchange. (or click here ).