Thrush Buster

Processing Time : Orders ship within 1–2 business days .

Delivery carrier options :

•UPS or FedEx

•Delivery times subject to carrier options

Local Pickup (ready within 24 hours)

•USPS is no longer offered as a shipping option as they have consistently lost or delayed delivery of packages beyond acceptable time frames. We apologize for any inconvenience.

Shipping Costs : Calculated at checkout.

Responsibility : Once shipped, risk of loss transfers to the carrier.

Lost/Damaged Packages : Notify us within 5 business days. We will work with carriers to resolve the issue promptly. All refund determinations for shipped products which are lost or damaged by the shipping carrier are solely the responsibility of the carrier and Golden Horseshoe Partners LLC assumes no responsibility for those items as they are out of our control once the carrier takes delivery.

Contact - Golden Horseshoe Equestrian - Checkout

Consignment Items: All sales are final, unless item condition is not as advertised.

Medications, Supplements, Helmets: No returns under any circumstances.

For new items: We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@ghtack.com . Please note that returns will need to be sent to the following address: 319 N Central Avenue, Eureka, MO 63025. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. This is usually is less expensive that paying for shipping on your own.

We do not refund shipping. Return shipping costs will be deducted from your refund amount.You can always contact us for any return question at info@ghtack.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale/clearance items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Special OrdersAll special orders are to be paid in full at the time of the order. No refunds will be issued for special orders. The sole exception would be if the incorrect item was ordered. In this case, the proper item will be ordered or the sale refunded at the sole discretion of management.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@ghtack.com.

Items not received due to shipper actions are not subject to refund. We have no control of the items once your selected shipper takes possession. We will offer guidance on the process for making claims to the shipper and can sometimes assist with communicating with the shipper to find lost deliveries.

Saddle TrialsWe have two types of saddle trials based on how customers receive their saddle orders: local pickup or shipped:

Local Saddle Trials

If you can drive to our Eureka, MO store, we offer all of our saddles, both new and consignment, for 7 day trial.

•Up to three saddles at one time.

•Drivers license and credit card number are kept on file.

•No deposit or charge is made to the card to begin the trial.

•Saddles are to be used long enough to warm up the horse and test fit. No long rides or abuse is allowed.

•Customers are responsible for loss or any damage to the saddles in their care.

•Simply stop in the store, work with our staff to choose the best options and we will handle rest.

Non Local Saddle Trials

GHE understands that saddle fitment is nearly impossible over the internet, so we offer saddle trials by shipping. Both new and used saddles qualify.

•All online saddle sales include a 5 day trial.

•Customer is responsible for all shipping costs in addition to purchase price.

•Once the saddle is delivered to the customer, their 5 day trial period begins.

•On or before the 5th day of the trial, customer must notify GHE by email or website message if the saddle is to be returned or the trial ends and the customer owns the saddle.

•If the saddle is to be returned, we provide a shipping label to use with the ORIGINAL packaging to return the saddle at the customer's expense.

•Restocking fees apply as below.

Simply choose the saddle you want, check out and know you are protected by the 5 day saddle trial.

Gift Card & Store Credit Policy

No Expiration : Gift cards do not expire.

Where to Use : Redeemable online and in-store.

•Refunds: Not refundable for cash, except where required by Missouri law.

•Store credit may be issued at the sole discretion of Golden Horseshoe Partners LLC and may be used in store or online by logging into your customer account using the email you have previously provided to us.

Contact - Golden Horseshoe Equestrian - Checkout