Three Edged Needles Bx100

AcuDepot Return / Exchange Policy

Acudepot guarantees satisfaction with every product we sell. If an item does not meet your expectation, please follow these procedures within 30 days from the date of shipment to insure a prompt replacement, refund, or credit.

New and Un-opened Returns within 30 days: We are happy to accept products that are returned within 30days from the date of shipment in new condition and in their original packaging. Customer is responsible for return shipping cost. Items returned after 30 days will incur an additional 15% Restocking Fee. Items over 60 days may not be returned.

Retrun Policy

Return, refund and exchanges must be made within 30 days of purchase: All returns must be accompanied by a copy of your invoice. We will refund your original purchase price less the actual shipping costs. If your order qualified for free shipping, your refund will be for the amount of the item(s) less the cost for us to ship the order to you. Pricing for returned items will be based on the actual price you paid according to our records. All returned merchandise must be in it's original packaging, in unused re-saleable condition. Computer software once opened is not returnable. Needle boxes once opened are not returnable. Any herbal products once opened are not returnable. We reserve the right to impose up to a 20% re-stocking charge. You must contact us prior to return, to obtain a return authorization number which must be written on the outside of the box and on your invoice enclosed with the returned items. When you obtain the authorization number, you will be given the proper address to send back the returned item's. We will not accept any package that does not have a return authorization number written on the outside of the package!

Retrun Policy - International Orders

There are no returns allowed for International orders. All sales are final! You are advised to investigate your country's rules and regulations regarding the products you are interested in purchasing before placing your order. AcuDepot will not be responsible for any difficulties encountered with the importation of our products.

Non-Returnable Items

For obvious reasons, we cannot accept returns on opened products like oils, lotions, personal care products, creams, books, videos, music, CDs, DVDs, brochures and software. Returns on washed linens, worn clothing, or used disposable garments will not be accepted. Special orders and custom built tables are non-returnable.

Defective/Damaged Products

Although we carry high quality products, we recognize that sometimes there will be that occasional defective or damaged unit that you were unlucky enough to receive. Within the first 30 days of the date you receive your order we will be happy to replace or repair the item at no additional cost to you. Please call Customer Service at 1-800-404-7376 and they will walk you through the returns process.

How to Return Non-Defective Products

All returns MUST have a Return Authorization Number (RA#) printed on the outside of the shipping box. If we don't see an RA#, the box will be returned to you at your expense. Please follow these steps to insure a prompt replacement, refund, or credit:

Step1. Warranties

Our warranty for all durable products is 90 days or manufacturers warranty, whichever is longer. This warranty does not cover damage from mishandling, dropping or alterations. Please return damaged or defective items securely packaged.

Step 2. Contact our customer service

Call 1-800-404-7376 and ask for Customer Service. After speaking with a representative, you will be issued a Return Authorization Number (RA#). YOU MUST RECEIVE a Return Authorization Number before sending back a product. Include a note stating purchaser's name, address and order number and reason for return. Be sure to include RA#. Using a good carton, return package via insured US Mail, UPS or FEDEX.

Step 3. Send returns to

Acudepot Inc

6440 Dale St. Buena Park, CA 90621 United States

Keep a record of shipment until you have received credit or replacement merchandise.

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