Threading Beads - Threading Beads for Kids

Explore our delivery services and choose the perfect option for you.

🚚 ParcelShop Delivery – EVRI (3-5 Working Days)

•£3.95 for all orders

•This option is not available for orders that include Croquet Mallets, Croquet Sets & Luxury Chess

•UK Mainland only

🚚 Standard Delivery – EVRI (3-5 Working Days)

•Free for orders over £60

•£1.95 for orders over £35

•£4.50 for orders under £35

•This option is not available for orders that include Croquet Mallets, Croquet Sets & Luxury Chess

•UK Mainland only

🚚 Premium Delivery – FedEx (Next Working Day)

•£7.95 for all orders

•Order by 1pm Monday – Friday for next-working-day delivery (excludes weekends & bank holidays)

•This option is not available for orders that include Croquet Mallets, Croquet Sets & Luxury Chess

•UK Mainland only

•Postcode exclusions may apply

🚚 Standard Croquet Sets & Croquet Mallets Delivery – FedEx (3-5 Working Days)

•£5.95 for any order including Standard Croquet Sets & Croquet Mallets

•UK Mainland only

🚚 Bespoke Croquet Sets & Luxury Chess Delivery – FedEx (5-10 Working Days)

•£7.95 for any order including Bespoke Croquet Sets & Luxury Chess

•UK Mainland only

🚚 Northern Ireland Standard Delivery – EVRI (7-10 Working Days)

•£7.95 for all orders

•This option is not available for orders that include Croquet Mallets, Croquet Sets & Luxury Chess

All Orders placed after 1pm on Monday-Friday and placed on a Saturday, Sunday or Bank Holiday will be processed on the next working day.

Weekends and Bank Holidays are excluded from delivery time frames.

During peak periods or times of industrial strike action, delivery can experience delays. We kindly ask that you wait a full working day after the expected date of delivery before contacting our Customer Service team.

Please be advised that free delivery for orders over £60 and £1.95 Delivery for orders over £35 only pertains to our Standard Delivery – EVRI (3-6 working day) service (excluding Croquet Mallets, Croquet Sets & Luxury Chess). Our Parcelforce delivery services will still be charged for orders over £35.

Our Bespoke Croquet Sets & Luxury Chess Sets are made to order in the UK, so they take a little bit longer to get that high quality finish you expect from Jaques. They currently have a lead time of up to 2 weeks for delivery.

What is your returns policy?

We offer our customers a returns period of up to 30 days from the date of purchase.

We kindly ask that all customers who wish to make a return contact our Customer Service Team to start the returns process. Please let our team know which items from your order you wish to return and the reason for return. You will then be sent our step-by-step returns process and the returns form.

Please note, Jaques of London does not provide pre-paid labels or cover the cost of return postage.

Once you have paid for the shipping to return your item(s) back to us, please ensure that you retain a copy of your proof of postage.

Once your return parcel has been received back at our warehouse our team will quality check the items you have returned. Providing the items are unused, in the same condition that you received them and in original packaging, a refund will be issued.

You will be notified via email as soon as your return has been processed to. This can sometimes be a few days after we receive your parcel at our warehouse.

For faulty items, in order to be eligible for a return you must notify us of the faulty or incorrect item right away. You will need to supply a receipt or supply the order number for us to verify your details and we will ask you to supply photographs to aid our Quality Control.

How long will my refund take?

If you are returning your order you can expect to receive your refund via your original payment method in 7 working days. You must ensure to send a proof of postage receipt to us to receive your refund.

What is your warranty policy? Jaques of London is committed to providing our customers with high-quality toys and products that are designed to bring joy and entertainment to families. We stand behind the craftsmanship of our products and are pleased to offer a limited warranty for a duration of 60 days from the date of purchase. Please review the following warranty policy terms for your understanding:

Warranty Coverage: Jaques of London warrants that the product you have purchased is free from material defects in both material and workmanship, subject to the exceptions outlined below. This warranty is exclusively applicable to the original consumer purchaser and can only be claimed within 60 days from the original date of purchase. To initiate a warranty claim, proof of purchase date is required.

Scope of Warranty: Our warranty is applicable to the normal and intended use of the product as it was received by the consumer.

The warranty coverage does not extend to the following circumstances: Damage occurring during transit or delivery; Inadequate care or neglect of the product; Abnormal or misuse of the product; Accidents causing damage to the product; Normal wear and tear due to usage over time; Cosmetic issues that do not affect the functionality; Damage resulting from exposure to natural elements; Failure to follow product usage instructions; Immersion in water, unless the product is explicitly identified by Jaques of London in writing as suitable for water use; Battery leakage or improper installation; Improper assembly, storage, or maintenance; Incorrect servicing or repair attempts; Damage caused by acts of nature, such as fires or other similar events; Any damage or issue that does not arise from material defects in workmanship or material.

Consequential and Incidental Damages: It's important to note that this warranty does not cover any consequential or incidental damages. Jaques of London shall not be liable for any losses or damages arising as a result of product defects.

No Extended Warranties: This warranty represents the complete and exclusive statement of the warranty terms and conditions provided by Jaques of London. No additional warranties beyond what is explicitly stated in this policy shall be implied or extended.

At Jaques of London, we take pride in delivering products of the highest quality, and we are dedicated to ensuring your satisfaction. If you believe your purchased product qualifies for a warranty claim as per the terms outlined above, please contact our customer service team with your proof of purchase and details of the issue.

Thank you for choosing Jaques of London for your toy purchases. Your trust in our products is greatly appreciated.

What is your gift return policy?

We can offer a full refund on items purchased within the last 30 days. You will need to supply a receipt or order number and the item will need to be unopened and in its original packaging. If you are the gift receiver and wish to return the item, we can offer a gift card for the value of the product, as long as the item was purchased in the last 30 days. You will need to provide us with proof of purchase and the product must be unopened and in its original packaging.

What is your damaged gift policy?If you have received a gift that is damaged, please contact our customer service team. Please provide proof of purchase and photos/videos of the damaged product. For orders placed within 60 days, we will be able to offer a replacement or a gift card for the value of the product

Do you accept Amazon returns?Orders purchased from Amazon must be returned through Amazon.