Thread Unity Ring

Thank you for choosing Coddle Heaven! Below is our shipping and delivery policy to ensure a smooth and transparent experience. For any questions, contact us at info@coddleheaven.shop or through our official social media channels.

1. Order Processing and Delivery

Processing Time: Orders are processed within 2-7 business days from the date of purchase.

Delivery Confirmation: Once your order is packed, you will receive a shipping confirmation email with tracking details and estimated delivery information.

Pre-Order Items: If your order includes pre-order items, the entire order will be held until all items are in stock. Once the pre-order items arrive, we will ship your complete order (including in-stock items) together.

Address Accuracy: Please ensure your shipping address is accurate at checkout. Coddle Heaven is not responsible for delays or lost packages due to incorrect or incomplete addresses.

Shipping Delays: While we strive to meet estimated delivery times, unforeseen circumstances (e.g., customs delays, weather, or carrier issues) may cause delays. We appreciate your patience.

2. Shipping Fees and Delivery Times

All orders are shipped from our warehouse in Hong Kong. Shipping fees and delivery times vary by region:

Hong Kong

Shipping Fee: HKD $30

Free Shipping: Orders over HKD $500 (no location restrictions)

Delivery Time: 1-2 business days (via SF Express)

Carrier: SF Express

Macau / Taiwan

Shipping Fee: HKD $30

Free Shipping: Orders over HKD $500

Delivery Time: 7-14 business days

Carrier: Spaceship Shipping / SF Express

International

Shipping Fee: USD $6.50

Free Shipping: Orders over USD $65

Delivery Times:

•United States: 5-9 business days

•Asia (e.g., Singapore, Malaysia): 5-9 business days

•Canada: 8-13 business days

•Europe (e.g., UK, Germany, France): 6-11 business days

•Australia & New Zealand: 7-12 business days

•Rest of World: 13-25 business days

Carrier: Primarily Spaceship Shipping for deliveries to major cities

3. Duties and Taxes

Included in Price: For most international orders, customs duties and taxes are included in the shipping cost, so you won’t face additional fees upon delivery.

Exceptions: In rare cases, certain countries may impose additional customs fees or taxes. These are the responsibility of the customer. Please check with your local customs office for details.

Customs Processing: International orders may be subject to customs clearance, which can affect delivery times. We are not responsible for delays caused by customs processing.

4. International Tracking

International shipments typically include the following tracking events:

•Acceptance at our warehouse.

•Handed over to the carrier / Left for destination.

•Arrival at overseas mail processing center.

•Delivered.

Tracking information is available through the carrier’s website. Once your order arrives in your country, please contact your local post office or courier for updates if needed. Coddle Heaven is not responsible for missing deliveries after the package has reached the destination country.

5. Lost or Damaged Packages

Lost Packages: If your package is lost in transit, please contact us at info@coddleheaven.shop within 30 days of the shipping confirmation. We will work with the carrier to investigate and provide a resolution (e.g., refund or replacement, subject to availability).

Damaged Packages: If your order arrives damaged, please notify us within 7 days of receipt with photos of the damage. We will arrange a replacement or refund, subject to availability.

6. Contact Us

For any shipping-related inquiries, reach out to our customer service team at info@coddleheaven.shop or via our social media channels. We’re here to assist you!

Contact - Coddle Heaven - Checkout

Thank you for shopping with Coddle Heaven! We strive to ensure your satisfaction with every purchase. Below is our general guide for returns and exchanges. In case of any disputes, Coddle Heaven Company reserves the right to make the final decision.

Returns and Exchanges

Timeframe: We accept returns and exchanges within 30 days of receiving your purchase from our online store.

Condition: Items must be unused, in their original packaging, and include all accessories, tags, and documentation.

Non-Returnable Items: The following items are not eligible for return or exchange:

Items marked as final sale or clearance.

Items that have been damaged or altered due to misuse.

Return Process:

Contact our customer service team at info@coddleheaven.shop or via our social media to initiate a return or exchange.

Provide your order number and a brief explanation of the reason for the return or exchange.

You will receive a return authorization and instructions for shipping the item back to us.

Shipping Fees: Customers are responsible for the cost of return shipping unless the item is defective or was sent in error by Coddle Heaven.

Refunds:

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7-10 business days to the original payment method.

Contact Us

For any questions or assistance, reach out to us at info@coddleheaven.shop or through our official social media channels. Our team is here to help!

Contact - Coddle Heaven - Checkout