Thin Strap Racer in Blue Whale

All orders received by 2 pm London time will be shipped the same day. All orders placed after 2 pm will be processed the following business day. Unfortunately, we do not dispatch orders over the weekend.

Mainland UK

£7.99 Royal Mail 24

Next business day

£3.99 Royal Mail 48

2-4 Business Days

Channel Islands

£5 Royal Mail

2-4 Business Days

Europe

£12 - Royal Mail International Post

7-10 business days

£25 Express (DHL or FedEx)

1 -4 business days

France: Shipping to France is unavailable. French orders must be ordered from budgysmuggler.fr

Brexit update: Any deliveries outside the UK are subject to the postal and customs laws of those countries.

Rest of World: Orders outside of the EU generally arrive within 1-2 weeks although we recommend you order through our Australian Website .

Our current shipping option is £30 with DHL.

Your order can be tracked by clicking here .

Returns/Exchanges

*Please note: Y ou will receive an email notification when your exchange/refund is processed. Thanks for your patience!*

Budgy Smuggler is committed to supplying top quality gear. That's why we will replace or refund any purchase* if you are not 100% satisfied.

*Sorry, sale (e.g Mystery Box) or discontinued items cannot be returned unless faulty.

How do I exchange an item? (Eg. to change size or the design)

The fastest way to have you Smuggling in the correct size is to re-order on our website and send the item you would like exchanged to our address below with a note including your order number and the item you're returning to the address below.

Provided the goods are received in the condition you received it, including the packaging and hygiene sticker (womens), we will issue a full refund including the original cost of shipping.

Where do I send my return(s)/exchange(s)?

Budgy Smuggler UK

26, City Lofts, 112-116 Tabernacle St

London EC2A 4LE

United Kingdom

Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a tracking number.

For international returns our VAT number is: 267295957

What can I return/exchange?

Non-sale items must be unworn, in their original packaging, with swing tag attached and not damaged in any way. We cannot exchange/refund items that have been worn or damaged and for hygiene reasons we cannot accept the return of Underwear. Sale or discontinued items cannot be returned.

How long do I have to return/exchange?

Within 28 days of receiving your item. Although if you’ve bought the item for a gift then we won’t be complete tight arses… just let us know the situation and they should be ok to exchange outside this period.

Who pays for the return/exchange?

If you received the correct item and it is not faulty, in the first instance you pay for the postage back to us and then we will cover the postage of the exchanged pair back to you.

What if I received the wrong item/a faulty item?

Please email us at ukoffice@budgysmuggler.com.au and we will send you out a fresh pair with a return satchel or send you out a return satchel if you are just after a refund.

How long will the returns/exchange process take?

We aim to refund/exchange your order within 2-3 business days of receiving your return/exchange package. During busier times there may be a slight delay of up to 5 business days. For incorrect/faulty items we will send out a return satchel within 1 working day of receiving your email.

Is the original Shipping Cost Refunded?

Yes, as long as the goods are received in the condition you received it, including the packaging, we will issue a full refund, which will include the original cost of shipping if the whole order is returned. We kindly ask you to cover the cost in sending the exchange to us.

Please make sure to supply us with your correct address.

Budgy Smuggler will deliver the items to the exact delivery address supplied by you. Budgy Smuggler cannot refund your purchase if you supplied us with the wrong address. Therefore please take extra care when filling out delivery details.

If you enter your details wrong when ordering, please email us at ukoffice@budgysmuggler.com.au straight away to change that for you.

Postage Customs and Customs Charges

When ordering from Budgy Smuggler's website, or through direct contact via email, phone or social media pages like Facebook or Twitter, from overseas you may be subject to import duties or taxes levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Budgy Smuggler website, you are considered the importer of record and must comply with all laws and regulations of the country in which the products are received. We would like our international customers and customers dispatching products internationally to be aware that cross border deliveries are subject to opening and inspections by customs authorities.

Any deliveries outside UK are subject to the postal and customs laws of those countries. Budgy Smuggler UK cannot guarantee delivery, regular air mail within 14 days, or express delivery within 7 days outside the UK, however the vast majority of Budgy Smugglers' previous orders to countries outside of the UK have arrived within 10 days. We are happy to answer any questions about delivery, so feel free to contact us. Details at the bottom of the page

All Prices quoted on budgysmuggleruk.com are charged in Great British Pounds

All prices quotes on budgysmuggler .fr are charged in Euro.

All prices quoted on budgysmuggler.com.au are charged in Australian dollars.

Budgy Smuggler is 100% committed to our product and our customers. If you have any questions we will be happy to answer them any time via ukoffice@budgysmuggler.com.au

Keep on Smuggling,

The Budgy Team

Contact - Budgy Smuggler UK - Checkout

Returns Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: Gift cards Downloadable software products Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at ukoffice@budgysmuggler.com.au.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ukoffice@budgysmuggler.com.au and send your item to:

Flat 26, 112-116 Tabernacle St

London EC2A 4LE

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping To return your product, you should mail your product to:

Flat 26, 112-116 Tabernacle St

London EC2A 4LE

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Budgy Smuggler UK - Checkout