The Ultimate Chemo Kit

We offer FREE delivery on all store orders (until further notice).

We ship to the UK and Ireland only at this time.

As our products are printed to order, delivery times vary by type of product(s) ordered.

Please see delivery times below (these are estimated and deliveries can take longer for some postcodes.

T-Shirts

7-8 Days

Hoodies

5-7 Days

Backpacks

7-9 Days

Tote Bags

7-9 Days

Mugs

4-5 Days

Artwork

2-3 Days

Orders placed on the weekend will be dispatched on the first working day after.

Customers will be responsible for paying for shipping costs for any incorrect shipping addresses.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Remote UK Post Codes

We deliver to most postal areas in the UK however there are certain post codes that have restricted services.

Deliveries to these post codes can take an additional 2 - 3 days.

AB30-32

Aberdeenshire (Scotland)

KA27-28

North Ayrshire (Scotland)

AB33-38

Aberdeenshire, Moray (Scotland)

PA20-78

Argyll & Bute, Highland (Scotland)

AB41-43

Aberdeenshire (Scotland)

PH10-26

Angus, Highland, Moray, Perth & Kinross (Scotland)

AB44-45

Aberdeenshire, Moray (Scotland)

PH20-50

Highland (Scotland)

AB51-56

Aberdeenshire, Moray (Scotland)

TD15 2

Northumberland, Holy Island (England)

AB63

Aberdeenshire, (Scotland)

TR21-25

Isles of Scilly

DD8-10

Aberdeenshire, Angus (Scotland)

KW1-17

Highland, Orkney Islands (Scotland)

FK17 - 21

Stirling (Scotland)

All HS Postcodes

Western Isles (Scotland)

FK17-21

Argyll & Bute, Stirling, Perth & Kinross (Scotland)

All ZE Postcodes

Shetland Isles (Scotland)

IV1-36, IV52-63

Highland, Moray (Scotland)

All JE Postcodes

Jersey (Channel Isles)

IV40-56

Highland (Scotland)

All GY Postcodes

Guernsey (Channel Isles)

All IM Postcodes

Isle of Man

All BT Postcodes

Northern Ireland

Contact - Comfort Crate - Checkout

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

•Any item not in its original condition, is damaged or missing parts for reasons not due to our error

•Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please ensure you enter your correct address at checkout. For any addresses that are entered incorrectly and therefore the parcel goes missing, we will not be able to provide a refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please get in touch through our contact us page.

Sale items

Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, get in touch via our contact us page or email us at i

nfo@mycomfortcrate.com and we'll tell you what to do next.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Comfort Crate - Checkout