The Snack Time Combo Pack

Thank you for choosing Lowcountry Littles for your premium non-toxic reusable baby food and toddler mealtime products. We aim to process and ship every order quickly and efficiently while providing clear communication along the way. This policy applies to all orders, including one-time purchases and active product subscriptions.

1. Processing Time

•Orders are processed within 1 to 2 business days after payment is received, excluding weekends and holidays.

•During periods of high order volume, processing may take slightly longer. We will notify customers of any significant delay by email.

•Subscription renewal orders process automatically and typically ship within the same 1-to-2-day window after each renewal date.

2. United States Shipping

•For orders under 75 USD, standard calculated shipping rates apply. Standard shipping uses USPS Ground Advantage.

•For the continental U.S., delivery typically takes 2 to 5 business days after shipment, excluding weekends and holidays.

•For Alaska and Hawaii, delivery typically takes 4 to 7 business days after shipment, excluding weekends and holidays.

•Orders of 75 USD or more qualify for free standard shipping within the U.S.

•Active subscriptions automatically receive free standard shipping on all renewal shipments within the U.S.

3. Canada Shipping

•Calculated shipping is available for all Canadian orders under 125 USD.

•Orders of 125 USD or more qualify for free standard shipping to Canada.

•Delivery times vary depending on customs clearance and carrier performance. Customers are responsible for any duties, taxes, or import fees assessed by Canadian authorities.

4. International Shipping

Lowcountry Littles currently ships to Canada, Europe, and select Middle Eastern destinations. Shipping times and costs vary by country and carrier. All international customers are responsible for customs duties, import taxes, and any additional fees charged by local authorities.

If you experience difficulty checking out due to destination restrictions or need assistance arranging international shipping, please contact our team at support@lowcountrylittles.com .

5. Shipment Confirmation and Tracking

•Customers receive an email confirmation with a tracking number once an order ships.

•Tracking information typically activates within 24 hours after the carrier scans the package.

•Subscription shipments generate new tracking numbers for each renewal shipment.

6. Customs, Duties, and Taxes

All customs duties, tariffs, and import taxes are the responsibility of the recipient. Lowcountry Littles is not responsible for any fees assessed during or after delivery.

7. Damages and Claims

•Please inspect your order immediately upon receipt. If an item arrives damaged, email photographic evidence to support@lowcountrylittles.com within 48 hours of delivery.

•Once verified, we will provide a replacement or refund as quickly as possible.

•In some cases, we may request that the damaged product be returned for review before issuing a replacement or refund.

8. Lost or Stolen Packages

Once a package is scanned as delivered by the carrier, responsibility for the shipment transfers to the customer. Lowcountry Littles is not liable for lost or stolen packages after confirmed delivery. We recommend shipping to a secure address whenever possible.

9. Questions or Assistance

For questions about your order, shipping status, or special arrangements, please contact our team at support@lowcountrylittles.com . Our goal is to ensure every customer receives their order promptly and in excellent condition.

Contact - Lowcountry Littles - Checkout

Lowcountry Littles greatly treasures its customers and wants you to be fully satisfied. We offer a 30-day return window for eligible products if your item arrives defective, damaged, or if you made an error during checkout and need an exchange.

Some terms and exclusions apply:

•All return or exchange requests must be initiated within 30 days of product delivery.

•Customers must follow the instructions outlined below for any return or exchange to be processed.

•Once your request is received, our support team will provide return instructions via email.

•Customers are responsible for return shipping costs. Lowcountry Littles does not provide prepaid return labels.

•Once your returned product is received and inspected, a refund or exchange will be issued within 5–10 business days.

•Due to hygiene and safety standards, products that have been used, washed, or altered are not eligible for return or exchange. Final eligibility is at the discretion of Lowcountry Littles.

Post-Purchase & Special Offer Items

Items purchased through post-purchase offers, one-click checkout add-ons, limited-time offers, or special promotional pricing are considered final sale and are not eligible for returns, refunds, or exchanges.

This includes any products added to an order after checkout has been completed. Please review all offer details carefully before confirming your purchase.

How to Request a Return or Exchange

•Log into your customer account using the profile icon in the top-right corner of our website.

•Navigate to the Orders page in your account dashboard.

•Select the order and click “Request a Return.”

•You may also reply directly to your order confirmation email for assistance.

•Our customer service team may request additional information to complete your request.

•If your order falls outside the return window, please contact support@lowcountrylittles.com for special consideration.

If approved, return instructions will be sent via email. Refunds typically appear within 10–15 business days depending on your bank or card issuer.

Little Gut Booster™ (Consumable Products)

Due to the consumable nature of Little Gut Booster™, all sales are considered final sale once shipped. This policy ensures product integrity, safety, and quality control for all customers.

Lowcountry Littles will replace or refund orders that arrive damaged or incorrect. To qualify:

•Contact support@lowcountrylittles.com within 7 days of delivery.

•Include your order number and photos of the damaged or incorrect item.

Opened or used supplement containers are not eligible for return or refund unless an error or defect occurred on our end.

Subscription Policy (Loop Subscriptions)

Subscriptions for Little Gut Booster™ are managed through Loop Subscriptions and billed automatically.

Billing: Your payment method is charged at the start of each renewal cycle.

Cancellation: Subscriptions may be canceled at any time before the next billing date.

Refunds: Because consumable products are final sale once shipped, refunds are not provided for subscription renewals that have already processed.

Modifications: Delivery frequency, quantity, and shipping details may be updated through your subscription portal.

Satisfaction Guarantee

We stand behind the quality of every Lowcountry Littles product and will always do our best to make things right.

•Email support with your order number and issue details.

•Include photos when applicable.

•Requests are reviewed on a case-by-case basis.

•Exclusions include: lost or stolen items, damage from improper use, normal wear, and any items purchased through post-purchase or special promotional offers.

Damaged or Incorrect Deliveries

•Claims must be reported within 48 hours of delivery.

•Include photos of the package and affected items.

•Verified issues will result in a replacement or refund.

We truly appreciate your understanding — these policies help us continue providing safe, high-quality products for families.

Contact - Lowcountry Littles - Checkout