The Lost Cat

We are committed to delivering your order accurately, in excellent condition, and always on time.

Please review our shipping policy below:

● Service Area: We currently deliver to major cities across India.

● Shipping Destinations: Each order can be shipped to only one address. If you wish to ship books to multiple addresses, please place separate orders.

● Order Processing Time: Each Product has the shipping duration mentioned on the Product Details Page. We aim to ship each book in your order within 1-2 business days for. However, in some cases, shipping may take up to 10-14 business days if its an International Edition as it is especially imported from the US or UK. Any payment for unshipped items will be refunded in the same manner as your original payment.

● Shipping Days: We ship Monday to Saturday, excluding public holidays.

● Delivery Time: For deliveries within Delhi NCR, shipping typically takes 2-3 business days post-shipment. For areas outside Delhi NCR, deliveries generally take 5-6 business days post-shipment (excluding the shipping date). Shipping times and delivery estimates are also specified on each product's page.

● Courier Service: We partner with trusted courier agencies to ensure your order arrives on time and in good condition.

● Multiple Shipments: We strive to ship all items in your order together. However, depending on the nature of the books or their availability, shipments may be sent separately.

● Damaged or Tampered Packages: If the book or packaging appears damaged or tampered with, please refuse delivery and contact our Customer Care team immediately at customerservice@atlanticbooks.com, citing your order reference number. We will work to resolve the issue by sending a replacement as soon as possible.

● Tracking: To track your order, send your payment ID to customerservice@atlanticbooks.com .

Shipping Charges Shipping charges are Rs. 50 per book within India for orders under Rs 500. Shipping is free for order values greater than Rs 500. Charges may vary for international shipping depending on the destination country.

Disclaimer

Atlantic Publishers and Distributors Pvt. Ltd. makes no warranties regarding the accuracy or suitability of the information on this website for any specific purpose. All content is provided "as is," with no warranties for merchantability, fitness for purpose, title, or non-infringement. We do not guarantee uninterrupted, error-free service, or that the website and its server are free of viruses or harmful code. We are not liable for any direct, indirect, or consequential damages arising from the use of this website. This limitation of liability applies to the fullest extent permitted by law, except where explicitly stated otherwise in any written agreement.Hyperlinks to other websites are provided for user convenience and do not signify endorsement or authorization by Atlantic Publishers and Distributors Pvt. Ltd.

Terms of Use The website www.atlanticbooks.com is owned and operated by Atlantic Publishers and Distributors Pvt. Ltd, a company incorporated under Indian law. By using the website, you agree to these terms and conditions ("Terms of Use"), as well as any policies referenced here. If you make a transaction on the website, you will be subject to the applicable policies for that transaction.

By using the website, you enter into a binding agreement with Atlantic Publishers and Distributors Pvt. Ltd. The term "You" or "User" refers to any individual or entity using the website. The terms "We," "Us," and "Our" refer to Atlantic Publishers and Distributors Pvt. Ltd.

We reserve the right to change or modify these Terms of Use at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of the website after any changes indicate your acceptance of the revised terms. As long as you comply with these terms, we grant you a limited, non-exclusive, non-transferable privilege to access and use the website.

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At Atlantic Books, we strive to ensure a seamless shopping experience. Please review our return policy:

Return Eligibility

● Returns are accepted only for defective, damaged, or incorrectly supplied books, or those with printing errors.

● Returns must be initiated within 24 hours of receiving the shipment by emailing us at customerservice@atlanticbooks.com with "Return-Order ID" in the subject line.

● Approved returns will receive a Return ID, which must be clearly pasted on the return parcel.

Order Cancellation

● Orders can be cancelled within 1 hour of placement by sending an email to customerservice@atlanticooks.com. Cancellation requests received after the 24-hour period will not be accepted, and the order cannot be cancelled.

Return Process

1. Ensure the return request email is sent within 24 hours of receiving the book(s).

2. Package the item securely with the Return ID attached.

3. If the packing slip is unavailable, include the order number, email address, name of the purchaser, and the reason for the return on a separate piece of paper inside the package.

Refund Policy

● Refunds will be processed within 7-14 working days of receiving and verifying the returned item.

● The refund will be issued in the same payment method used for the original purchase. Refunds are subject to a 3.5% deduction on refund amount unless the refund reason is damaged or defective products.

● We will notify you via email once the refund has been processed.

Return Address

Atlantic Publishers and Distributors Pvt Ltd 7/22 Ansari Road, Daryaganj, New Delhi - 110002, IndiaEmail: customerservice@atlanticbooks.comPhone: +91-11-40775217 | +91-11-40775223For any queries, please reach out to us at the email or phone numbers provided

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