the essential routine - unwind

Every order is packed with love and care by real humans (not robots!) in our sunny little workshop in Idaho—not a dusty warehouse. Orders typically ship out within 5–7 business days.

Once your package leaves our hands, we rely on delivery partners like USPS to get it to you, which usually takes another 3–5 days.

We’re not Amazon (thankfully!), so while we may not be instant, we promise it’s worth the little extra wait for handmade, all-natural goodness.

Thank you for your patience—and for supporting skincare that’s small-batch made, not lab-made.

To thank you for placing orders of total value greater than $75, we pay your shipping.

Otherwise, we charge $9.99 shipping for orders with total value under $75.

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our return policy

the 30-day mellow guarantee

from tracy, founder of hellomellow

when i started making these products in 2007, it was never about building a “big beauty” brand. it was about helping people feel better in their skin.

every jar and bottle is still handmade by our small team using pure, intentional ingredients — no water fillers, no shortcuts. we’ve been crafting them the same thoughtful way for 19 years, and it’s the stories from our customers — calmer skin, smoother texture, less dryness, fewer bumps — that keep us going.

when you choose hellomellow, you’re choosing small-batch care. and i don’t take that lightly.

the 30-day mellow guarantee

i stand behind what we make.

our formulas are designed to truly feed your skin, and meaningful change happens with daily, consistent use. if you’re not happy after giving your skin that time and care, please reach out within 30 days of delivery.

we’re here to help. sometimes it’s a small tweak in how you’re applying it. sometimes it’s finding the right intention for your skin. and sometimes, it’s simply not the right fit — and that’s okay too.

email us at hello@hellomellow.com or call 208-252-5151

we’ll take care of you.

a few important details

because we are a small business and handcraft everything in limited batches:

• requests must be made within 30 days of delivery• customer is responsible for return shipping costs• original shipping charges are non-refundable• limited edition or seasonal products are final sale• products must not be nearly empty• gift cards are non-refundable

we ask that you contact us before sending anything back so we can guide you through the process.

damaged or incorrect orders

please inspect your order when it arrives.

if something was damaged in transit or you received the wrong item, contact us within 15 days with a photo and we will absolutely make it right.

about handmade products

because our products are made with real, natural ingredients:

• texture may vary slightly• scent can shift subtly depending on seasonal harvests• firmness may change with temperature

these natural variations are part of working with living ingredients — not mass-manufactured formulas.

if you ever have a question, please ask. we genuinely love helping.

we are not amazon.we don’t ship from giant warehouses.we are real people making real products with our hands and our hearts.

and when something truly isn’t right, we will always do our best to make it right.

thank you for choosing small-batch skincare. it means more than you know.

— tracy

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