THE ECLIPSE COFFEE TABLE

Welcome to Cómodo Living, your trusted source for premium quality beds and bedding accessories. We are delighted to serve customers throughout the United Kingdom. Please take a moment to review our shipping policy to understand how we ensure a seamless delivery experience for your new bed.1. Shipping Methods and Timeframes:We offer reliable and efficient shipping methods to ensure your orders are delivered promptly and safely. Our estimated delivery times are as follows:2. Free Standard Delivery: Within 2-3 weeks (Express delivery available at a additional cost)Please note that these timeframes are estimates and can vary based on factors such as product availability, shipping destination, and external circumstances.3. Shipping Charges:FREE standard delivery, however additional delivery services are calculated based on the delivery method chosen. 4. Order Processing:Once your order is placed and payment is confirmed, our team will begin processing your order. This includes carefully selecting and preparing your items for shipment. You will receive an email confirmation with your order details and tracking information once your order has been dispatched.5. Tracking Your Order:We provide tracking information for all orders, allowing you to monitor the progress of your delivery. You can easily track your package using the provided tracking number and the carrier's website or tracking portal.6. Delivery Process:Our dedicated shipping partners will handle the delivery of your new bed. Please ensure that someone is available at the shipping address to receive the delivery during the estimated delivery window. If you are unable to receive the package, our shipping partner will leave a notification for further instructions.7. Delivery Address:It is your responsibility to provide accurate and complete delivery information during the checkout process. Any errors or omissions in the delivery address may result in delays or additional charges for redirection.8. Delivery Restrictions:At this time, we are only able to deliver within the United Kingdom. We are unable to deliver to P.O. boxes, APO/FPO addresses, or international locations.9. Delivery Delays:While we strive to meet our estimated delivery times, please understand that unforeseen circumstances such as weather conditions, public holidays, or other external factors may cause delays. In such cases, we will make every effort to keep you informed and updated on the status of your order.10. Damaged or Defective Items:In the rare event that your order arrives damaged or with defects, please contact our customer support team within 24 hours of receiving the delivery. We will work to resolve the issue and provide a suitable solution.If you have any further questions or concerns about our shipping policy, please feel free to contact our customer support team at info@comodoliving.co.uk.Thank you for choosing Cómodo Living for your bedding needs. We look forward to providing you with a comfortable and enjoyable shopping experience.

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Every bed we make is a bespoke, made-to-order item and therefore non-returnable*. However, we do have a 24-hour cooling off people during which time you can cancel your order without any cancellation fees. This period starts from when you placed your order.

Returns

Every order placed is important to us. We want our customers to feel fully supported throughout their entire experience with Cómodo living.You are purchasing a piece of furniture unique to you. Every item that leaves us is made-to-order (i.e. made for you) and individual to your specifications. For these reasons, we don't accept returns of made-to-order items unless they are faulty or we have delivered the wrong product.If you believe your ordered items are faulty or incorrect please get in touch with our Customer Services Team within 14 days of delivery. We may ask for you to send us photos of any areas of damage or imperfection to offer you a suitable course of action.In cases where a return is appropriate, we will arrange a collection that respects our current delivery schedule. You do not need to disassemble your product for our collection team. All we ask is that your unwanted item remains in the condition that it was received.

Cancellation

•Should you change your mind about your purchase we have a 24 hour return period in which you can cancel your order, we will need written communication (Email or letter) from yourself ‘customer’ within this time period in order to cancel. The period starts from the date of ordering.

•Once the 24hour cooling-off period has been exceeded you will not be able to cancel your order or return your bed. Each bed is made to order an item and therefore is a non-returnable item once processed.

How to cancel during the cooling-off period

Should you change your mind about your purchase in the 24-hour cooling-off period, you will need to write to us to confirm your decision to cancel or tell us verbally. Please note, once the cooling-off period has passed, you will not be able to cancel your order or return your item.

Cancelling after the cooling-off period?

If you decide to cancel your bed after the 24-hour cooling-off period, you will have to pay 30% of the order value – this is a re-stocking charge.

Returning your item

As all items are made to order we do not accept returns unless there has been a manufacturing fault and if we are unable to resolve this for you. in exceptional circumstances please give us a call to discuss your options.

What if my bed is faulty?

Please check your bed on delivery to ensure there are no faults. A quick way to check is to make sure there are no tears or dents in the packaging. If you discover a fault, make sure you record with the courier and send us a photograph within 24hours. If a fault is discovered in your item, it may fall under the one-year manufacturer’s warranty. This commences on the date you sign for your delivery.

What if my bed doesn’t fit?

Every bed is a bespoke, made-to-order item, and it is your responsibility to make sure you carefully check the measurements before placing your order. Once your mattress has been slept on, we have a strict non-returnable policy.

Fabric samples

All photographs of beds featured on our website are taken in a studio environment and lighting can vary. To avoid disappointment order samples before placing your order to ensure the perfect fabric and colour.

Refund

Please be aware refunds are processed in the same method which has been used to pay. Please note this can take up to 7 business days.

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