The Challenger

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@playgroundstreet.com.

Delivery Information

Once your order has been shipped, you will receive a tracking number to monitor its progress.

Transit times typically range between 7-10 business days from the shipment date, though certain circumstances may cause slight variations.

Products designated as quick-ship will have shorter lead times to expedite delivery.

If a lift gate is required for your delivery, an additional fee of $100-$250 will apply. This fee will be clearly indicated on your official invoice.

Delivery Responsibilities and Reporting Guidelines

Inspecting Your DeliveryIt is the customer’s responsibility to ensure that the number of pieces delivered matches the delivery receipt. If any items are missing or the shipment is incomplete, this must be noted with the carrier at the time of delivery. Providing as much detail as possible on the delivery paperwork is highly encouraged.

Signing the delivery as "clear" without noting shortages or damages releases Playground Street and the carrier from liability for missing or damaged items. In such cases, customers will be responsible for covering the cost of replacement items and associated shipping fees. We guarantee replacement parts for damaged, defective, or missing pieces as long as the issue is documented at the time of delivery.

Submitting ClaimsTo report damaged or missing items, please email all photos and supporting documentation to support@playgroundstreet.com . Playground Street requires photographic evidence and paperwork to process any claims for replacement items. Without this documentation, claims cannot be approved.

Severe Damage or Total LossIf a shipment is heavily damaged, disorganized beyond inventorying, or contains critical components that are unsafe or defective and cannot be easily repaired (e.g., not just cosmetic damage or something correctable with touch-up paint), contact us immediately at 307-395-3033 . In these cases, you may need to refuse delivery.

Need Help?If you have questions about the delivery or claims process, our team is here to assist you. Reach out to us at 307-395-3033 for support.

Contact - Playground Street - Checkout

Customer Service

This Refund Policy explains the conditions under which refunds may be granted and outlines the necessary steps to request one. We recommend reviewing this policy thoroughly to ensure a hassle-free experience. If you have any questions or need additional information, contact us at 307-395-3033 or by email at info@playgroundstreet.com.

Order Cancellation

To cancel an order, please get in touch with us as soon as possible at 307-395-3033 or via email at info@playgroundstreet.com. While cancellations can be requested through email or voicemail, they will only be finalized once you receive a confirmation email from us. If you cancel your order within 1 day of placing it, no fees will be charged. However, for cancellations made after this 1-day time frame, a fee equal to 3.5% of the total order value may be applied to cover transaction, restocking, and shipping costs. This fee will be deducted from your refund.

Shipping Costs and Refund Processing

Playground Street reserves the right to deduct actual shipping costs from your refund, regardless of the initial amount paid for shipping. Please allow 2-3 business days for refunds to be processed.

Installation Order Cancellations

If you need to cancel an installation order within two hours of placing it, no fees will be charged. However, if you cancel after this period, a 3.5% fee may apply. Lead times for installation vary based on location and availability. Installations are scheduled once all items have been delivered. If installation cannot begin within 30 days of the final item’s delivery, no cancellation fee will be applied. If installation can commence within this timeframe and is then canceled, a 3.5% fee will be deducted from your refund.

Playground Street reserves the right to reassign your installation to another installer if the initial appointment does not meet expectations.

Returning an Order

If you are not satisfied with your purchase, you may return it to Playground Street under the following conditions:

The product is still unopened and in new condition.

The product was returned within 30 days of the date shipped.

For items that arrive damaged, please take pictures upon delivery and note the damage. Returns of commercial-grade items will follow the manufacturer’s guidelines, with refunds issued minus a 25% restocking fee and any shipping costs incurred. Please keep your return tracking number, as Playground Street is not liable for lost, misdirected, or damaged items during return shipping.

Rejecting a Shipment Due to Damage

For detailed instructions on how to handle a damaged shipment, please refer to our Shipping Policy. If your shipment arrives damaged, you may accept it with minor damage or reject it if the damage is severe. If you follow our shipping guidelines, you may qualify for a replacement product or a full refund. Refunds typically take 3-5 business days to process after we review the necessary information.

If a shipment is rejected for reasons other than damage—such as scheduling conflicts or cosmetic issue a 25% restocking fee and all shipping costs will be deducted from the refund.

Contact - Playground Street - Checkout