The Bungee Backpack

Returns must be made within 14 days from the day the item was received. Returned items must be in original condition, unworn and unwashed (free of any stains from makeup, deodorant, dog hair, smoke or wear) with all product tags attached in the original packaging. Initial shipping fees are non-refundable.Final Sale items are NON RETURNABLE. Final Sale items include anything on Sale, Sports Bras and Undergarments.TO BEGIN YOUR RETURN, START HERE .IF THE LINK DOES NOT WORK, VISIT: HTTPS://COOKIESSF.HAPPYRETURNS.COM

•Enter your Order Number and Zip Code. Click “Start Your Return.” If you do not have that information, you can click the link to start your return with an email.

•Select the item(s) you want to return and the reason for the return.

•If you would like to do an exchange and the item you want does not pop up as a choice, please choose "store credit" and place a new order once the return is processed.

•Submit your return request

•Check your inbox for an email with a QR code.

RETURNS AT A HAPPY RETURNS BAR

•Bring your item(s) and QR code to any Happy Returns location .

•No boxes or return labels are needed for Happy Returns.

•If you are doing an exchange, the system will create a new order once your return has been processed.

•If you do not have a Happy Returns location near you, follow the option for "Returns by Mail" to print a label to send the item back to our warehouse.

•For all items processed through Happy Returns, please allow up to 10 business days for your refund to be posted to your original payment method.

•A $7.50 return processing fee will be deducted from any refunds back to an original payment method.

RETURNS BY MAIL

•Print a return label. Place the packing clip inside and attach the prepaid shipping label to the outside of your package. Returns can’t be canceled once dropped off with the return-shipping carrier.

•You’ll receive a confirmation email once we’ve processed your return.

•Please allow up to 15 business days for your refund to be posted in your original payment method.

•A $7.50 return processing fee will be deducted from your refund for all returns by mail.

You won’t be charged if:

•You’ve received an incorrect or defective item.

•You’re shipping an item in the same package as an item you’re sending in for an exchange.

Questions? Contact us at: returns@cookiessf.com

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