The Base Layer

Your placement of an order made through the Service for Caldera + Lab products (each, an “Order”) is an offer to purchase the products ordered, and we may accept your Order by processing your payment and shipping the products. Your receipt of an Order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. For any reason, we may decline to accept your Order or any part of your Order. No Order will be considered accepted by Caldera + Lab until the products have been shipped. If some of the products in your Order are temporarily out of stock, we will ship the available products only and notify you of any products that cannot be fulfilled. If we decline your Order, we will attempt to notify you at the email address you provided. We further reserve the right any time after receipt of your Order, without prior notice to you, to supply less than the quantity you ordered of any item. Your Order will be deemed accepted by Caldera + Lab upon our delivery of the products that you have ordered. We may require additional verifications or information before accepting any Order. All products shall be deemed accepted by you upon shipment, and title to, and risk of loss of, the products passes to you when Caldera + Lab provides the products to a common carrier. Any estimated shipping date provided by Caldera + Lab is based on product availability and payment processing time and does not include transit time. We make efforts to display our products and their colors as accurately as possible but cannot guarantee they will be portrayed accurately on your screen. Products displayed may be out of stock or discontinued, and prices are subject to change at Caldera + Lab’s sole discretion.

Caldera + Lab aims to be as accurate as possible, however, we do not warrant that product descriptions, photographs, videos or other product related content as displayed on the Site or Service are wholly accurate, complete, reliable, current, or error-free. If a product offered by Caldera + Lab is not as described, your only remedy is to return it for a refund 30 days from the date of purchase. If you make a purchase through the Site or Service, you can initiate a return with respect to an Order once the Order has been marked as shipped. The refund will be for the full value paid for the returned items, unless otherwise noted. Shipping fees may be refunded at the discretion of Caldera + Lab. We may charge a restocking fee with respect to returned items. The amount of the restocking fee, if any, will be provided to you by Caldera + Lab upon request and may be displayed on the final checkout screen when you complete your Order or noted on the packing list included with your Order. As soon as we receive and process your return, we will notify you via email. Your credit card will be credited for the return within the timeframe specified by your financial institution. The return credit should be reflected on your statement within one to two billing periods, depending on your financial institution's billing cycle. This refund policy applies to product sales only and does not apply to Subscriptions.

Subscription Cancellation. If you purchased a Subscription through your account, you may cancel your Subscription at any time by disabling the auto-renewal settings in your account settings. Your subscription will then terminate at the end of your current Subscription period. HOWEVER, ANY TRANSACTION YOU INITIATE IS FINAL AND YOU WILL NOT BE ABLE TO CANCEL THE PURCHASE AND/OR RECEIVE A REFUND OF YOUR SUBSCRIPTION FEE AT ANY TIME. If something unexpected happens in the course of completing a Transaction, we reserve the right to cancel your Transaction for any reason; if we cancel your Transaction, we’ll refund any payment you have already remitted to us for such Transaction. YOU WILL NOT RECEIVE A REFUND OF ANY PORTION OF THE SUBSCRIPTION FEE PAID FOR THE THEN CURRENT SUBSCRIPTION PERIOD AT THE TIME OF CANCELLATION. You will be responsible for all Subscription Fees (plus any applicable taxes and other charges) incurred for the then-current Subscription period. If you cancel, your right to use the Services will continue until the end of your then current subscription period and will then terminate without further charges.