The AR Ring Sizer | Confirm Your Ring Size

Domestic Orders

Alexis Russell offers a variety of shipping options to customers. For orders under $1,000 a shipping fee of $12.95 will be applied at checkout. We offer customers the opportunity to upgrade to FedEx 2-day for a shipping fee of $25. Orders over $1,000 ship FedEx 2-day for a shipping fee of $25. Customers may choose to upgrade these shipping options to overnight shipping for a shipping fee of $75.All orders ship with tracking and insurance. FedEx shipments require an adult signature upon delivery. Please note we are unable to ship to APO/FPO/DPO or PO boxes.

In-studio pick up is available for local clients.

International Orders

Import duties, taxes, and charges are not included in the item price or shipping cost on international orders. These charges are the buyer's responsibility upon import. We recommend checking with your country's customs office to determine what these additional costs will be prior to purchase/ delivery. After shipping should FedEx/DHL reach out for further information please don't hesitate to contact us directly, we are happy to help with any additional information needed for customs.

How long will it take to receive my order?

We make all of our pieces by hand in our studio. We do our best to turn orders around as quickly as possible. Orders are fulfilled during our studio hours Monday through Friday. Once your order is in transit, tracking is sent via email.Production times vary from piece to piece. Ring resizing typically takes 3-5 business days, but can vary depending on the intricacy of the piece. Custom created engagement rings take 3-5 weeks, and wedding bands take 2-3 weeks due to creating the perfect fit with your existing ring.Our handcrafted fine jewelry pieces typically take 3-5 business days in production.If you need something by a specific date or would like to expedite service, please make sure to leave a note at checkout and/or email us at info@alexisrussell.com . Please note, orders placed during the holiday season may incur longer production times. We are not liable for any shipping delays via Fedex, USPS or DHL. We will always do our best to accommodate your requests and we appreciate your understanding and patience.

Contact - Alexis Russell - Checkout

At Alexis Russell Jewelry, we are committed to creating unique, handcrafted pieces that every customer will love. Because we want our customers to feel as confident in their purchase as we are in our jewelry, we are happy to offer the following services on orders from our website:

14-day returns available on all eligible non-custom pieces

Free 30-day engagement ring resizing

Insured and discreet shipping

Please note all fine jewelry returns are subject to a 10% restocking fee.

Return & Exchange Policy

Customers not fully satisfied with their purchase may return or exchange any qualifying jewelry within 14 days of receiving their order.

Any item returned to Alexis Russell Jewelry must be unworn or undamaged in order to receive a return or exchange. Alexis Russell Jewelry does not accept any returns or exchanges for certain, non-qualifying jewelry.

Return Window & Process

Customers must contact Customer Care within 14 days of receiving their order, or by January 15 for holiday purchases, to request a return or exchange. Once approved, a return shipping label and instructions will be provided. Returned items must be shipped back within 7 days of receiving the label.

All jewelry items must be returned in their original packaging whenever possible. If the original packaging is unavailable, items must be securely double-boxed to ensure safe and insured delivery.

Eligibility

Custom engagement jewelry, custom wedding jewelry, and custom fine jewelry are final sale and cannot be returned or exchanged.

Ready to ship engagement rings and fine jewelry pieces are eligible for return or exchange within 14 days of receiving your order, provided the item is unworn, undamaged, and unaltered. Please note, these are still subject to return fees.

Final sale items, internationally shipped orders, promotional items, and worn jewelry are not eligible for return or exchange.

Fees & Deductions

All approved returns are subject to the following:

Return shipping label fee, based on the original order total:

•Orders $500 and under: $15

•Orders $500–$999: $20

•Orders $1,000–$2,499: $25

•Orders $2,500–$4,999: $30

•Orders $5,000 and over: $65

Fine jewelry returns incur a 10% restocking fee due to the handcrafted nature of each piece.

Ready to ship engagement rings that have been resized prior to return are subject to a $75 resizing fee, which will be deducted from the refund total.

Holiday Return Extension

To make holiday gifting easier, all orders placed between November 15 and December 24 are eligible for return or exchange through January 15, provided they meet the same eligibility criteria listed above.

Complimentary 30-Day Resizing on Engagement Rings

Engagement rings purchased through Alexis Russell Jewelry are eligible for complimentary resizing for the first 30 days, including free shipping both ways. The 30-day period begins when the order is received by the customer.

Please note:

Promotional gifts are ineligible for complimentary resizing.

Rings with grooved or faceted bands, eternity rings, or alternative metals (e.g., Tantalum, gold-filled) cannot be resized.

Rings that have been altered by another jeweler are ineligible for resizing through Alexis Russell Jewelry.

After the complimentary period, we are happy to resize your ring at any point during its lifetime. This service is currently priced between $75–$95 USD, depending on materials and scope of work.

To initiate a resizing, please contact info@alexisrussell.com for instructions.

Contact - Alexis Russell - Checkout