The 2-in-1 Keepsake Case

CURIO BLVD SHIPPING POLICY

Store Name: Curio BlvdCompany Name: Curio BlvdAddress: 4009 21st St #333, Long Island City, NY 11101, USAEmail: support@curioblvd.com

1. Processing Times

All orders are processed within 2–3 business days.Processing times do not include weekends or holidays.

Preorder and backorder items follow the timelines displayed on each product page. These timelines reflect the best estimated restock and shipping windows.

If we experience a high order volume, processing times may be extended. Customers will be notified via email if additional time is needed.

2. Shipping Methods

We ship orders using standard ground shipping for both domestic and international destinations.

Domestic Shipping (USA): Standard ground

International Shipping: Standard international courier shipping

All shipments include tracking information.

3. Shipping Costs

Shipping costs are displayed at checkout and calculated based on:

•Delivery destination (domestic or international)

•Product weight/size

•Whether the item qualifies for free shipping (certain locations do not qualify)

Free Shipping

Some certain products qualify for free shipping. This will be clearly marked on the product page. Free shipping offers to do not apply to Alaska, Hawaii, United States territories, or International destinations.

International Shipping

International shipping rates are calculated at checkout based on live carrier estimates.

Local import taxes, duty, or VAT may apply. This cost is not included in the price of shipping.

4. Delivery Estimates

Domestic Delivery (USA)

Estimated delivery timeframe: 2–5 business days after shipment.

International Delivery

Estimated delivery timeframe: 6–8 business days after shipment.Customs processing may extend delivery times.

Preorders & Backorders

Estimated shipping timelines are provided directly on each product page.Restock dates and expected ship dates are updated regularly.

5. Shipment Tracking

A tracking number will be emailed automatically once your order ships.

If your tracking information does not update within 72 hours, please contact us at support@curioblvd.com.

6. Incorrect or Incomplete Addresses

If a buyer enters an incorrect or incomplete address:

•Customers must contact us at support@curioblvd.com immediately to update the information.

•If the order has not shipped yet, the address will be updated at no cost.

•If the order has already shipped, the customer may be responsible for re-shipment fees.

•Refunds may be offered if the order cannot be delivered.

7. Route Package Protection (Damage, Loss & Theft)

We partner with Route to offer package protection insurance at checkout.

If Route Protection Is Purchased

Customers are eligible for:

•Full replacement of the item, or

•Full refund, visit our refund policy page for more details

Route claims require:

•Photo evidence of damage (if applicable)

•Claim submission through Route’s system

If Route Protection Is NOT Purchased

We still support customers but with modified terms:

•If Route Protection is not purchased, we will still assist you by working with the carrier to investigate lost, stolen, or delayed packages. We do not deny support for these situations.

•Refund requests may still be approved depending on the situation

•Photo evidence is required for damaged items

We will work with customers and the carrier to investigate issues.

8. Shipping Delays & Tracking Issues

If a package is delayed beyond the estimated delivery timeframe:

•Customers may cancel their order any time before it ships for a full refund, visit our refund policy page for more details

•If the order is already in transit, customers may return the item once delivered

•We will notify customers by email of unexpected carrier delays or changes to shipping timelines

If tracking stalls, contact support@curioblvd.com for assistance.

9. Order Changes and Cancellations

Before Shipment

Customers may:

•Cancel their order

•Modify their order

•Change their shipping address

as long as the order has not yet shipped.

Preorders

•Charged at checkout

•May be canceled any time before shipment for a full refund, visit our refund policy page for more details

•Restock and ship dates are listed on each product page

10. International Duties & Taxes

Curio Blvd is not responsible for any customs duties, VAT, import taxes, or fees applied to international orders.These fees are the responsibility of the customer.

11. Damaged, Wrong, or Missing Items

Please inspect your order upon delivery.

Contact us immediately at support@curioblvd.com if:

•Your item is defective

•Your item is damaged

•You received the wrong item

•Something is missing from your package

We may request photo evidence to process your claim.

12. Contact Information

For all shipping inquiries:

📧 support@curioblvd.com 📍 4009 21st St #333, Long Island City, NY 11101

Contact - Curio Blvd - Checkout

We want you to love your purchase, and we’re here to help if something isn’t right. This Refund & Return Policy explains how returns, refunds, damages, and lost-package situations are handled at Curio Blvd.

1. Return Window

You have 14 days from the date you receive your order to request a return.

Return requests submitted after 14 days may not be eligible.

2. Eligibility for Returns

To be eligible for a return:

•Only items purchased at full price are eligible for return. Items purchased at a discount may be exchanged or returned for store credit.

•The item must be in the same condition you received it

Unworn or unused

With original tags

In its original packaging

•You must provide a receipt or proof of purchase

3. How to Start a Return

To begin a return request, email us at support@curioblvd.com.

•We review all return requests within 48 hours.

•Once your return is approved, we will provide:

•A return shipping label

•Instructions for where and how to send your package

Items sent back without prior approval will not be accepted.

4. Who Pays for Return Shipping

Curio Blvd covers the cost of return shipping, visit our shipping policy page page for more details

5. Return Address

All approved returns must be shipped to:

Curio Blvd15 Railroad Ave #1Newville, PA 17241

This is our designated return-processing facility.

6. Damages, Defects & Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us immediately at support@curioblvd.com with:

•Photos of the item

•Photos of packaging

•Description of the issue

We will evaluate the issue and make it right.

7. Lost Packages & Shipping Insurance

Curio Blvd partners with Route Package Protection for shipping insurance.

If the customer purchased Route insurance:

•Lost or damaged packages are fully covered

•Customers receive a replacement or a refund

•Curio Blvd support assists with filing the Route claim

If the customer did NOT purchase Route insurance:

•We will assist in investigating the shipment

•Customers may be responsible for reshipment shipping fees

•Refunds may be issued on a case-by-case basis depending on the carrier investigation

Curio Blvd does not leave customers unsupported—assistance is always provided.

8. Non-Returnable Items

The following categories cannot be returned:

•Custom or personalized products

Sale items

Gift cards

If you’re unsure whether your item qualifies, contact us.

9. Exchanges

For the fastest service, return the item you have. Once your return is accepted, you may place a new order for the desired item.

10. European Union 14-Day “Cooling-Off” Period

If your order is shipped to the EU, you may cancel or return your order within 14 days, for any reason, without explanation.

Items must still meet the standard eligibility requirements (unused, tags, original packaging).

11. Refunds

Once your return is received and inspected:

•We will notify you if the refund is approved.

•If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

•Your bank or credit card provider may require additional time to process the refund.

•If 15 business days pass after your refund approval and you have not received your refund, contact us at support@curioblvd.com.

12. Rejected Returns

If your return does not meet the eligibility requirements:

•You will not receive a refund for the item.

•You may request to have the item shipped back to you at your expense.

•Items that are damaged or do not qualify for resale may be discarded.

•Partial refunds may be issued at Curio Blvd’s discretion.

13. Dispute Resolution & Support Escalation

For all return, refund, or order issues:

📧 Email: support@curioblvd.com 📅 Response Time: Within 48 hours

Contact - Curio Blvd - Checkout