Texture Duo

Effective Date: 1/26/2024

1. Order Processing:

Orders are typically processed within 3 business days (excluding weekends and holidays) after receiving full payment. Custom orders or out-of-stock items may require additional processing time.

2. Shipping Rates:

Shipping rates are calculated based on the weight of your order and the shipping destination. You can view the shipping cost for your order during the checkout process before making a payment.

3. Shipping Destinations:

We proudly offer international shipping to customers worldwide. We ship to all destinations where USPS (United States Postal Service) delivers. Whether you're in Europe, Asia, Africa, Australia, or any other continent, we've got you covered. If you have any inquiries about shipping to a specific location not listed, please don't hesitate to contact us at support@flowbros.com

4. Delivery Times:

Delivery times may vary depending on your location, shipping method selected, and any unforeseen circumstances that may affect shipping carriers. Estimated delivery times will be provided during the checkout process.

5. Tracking Information:

Once your order has shipped, you will receive an email confirmation with tracking information. You can track your order by clicking on the provided link or by logging into your account on our website.

6. Shipping Carriers:

We use reputable shipping carriers to ensure reliable and timely delivery. The choice of carrier may vary based on your location and the shipping method selected.

7. Customs and Duties:

Customers are responsible for any customs fees, import duties, or taxes that may apply to international shipments. We are not responsible for delays or additional charges caused by customs.

8. Shipping Delays:

While we strive to meet estimated delivery times, please note that shipping delays may occur due to unforeseen circumstances, such as weather conditions or carrier issues. We appreciate your understanding in such situations.

9. Lost or Stolen Packages:

We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you encounter any issues, please contact the carrier directly.

10. Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at support@flowbros.com

Contact - Flow Bros - Checkout

Thank you for shopping at Flowbros ("us," "we," or "our") .

Returns: We do not accept returns. All sales are final. Please ensure that you have carefully reviewed your order before finalizing your purchase.

Refunds: We do not offer refunds. Once an order is placed and payment is received, it is considered a final sale.

Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please contact us immediately at support@flowbros.com. We will work with you to address the issue promptly.

Contact Us: If you have any questions about our policy, please contact us at support@flowbros.com before making a purchase.

Thank you for choosing Flowbros.

Contact - Flow Bros - Checkout