Terminator Hound Model M

At MOSTARLE , we are committed to delivering every order safely, efficiently, and with full transparency. Please review the information below to understand how your order will be processed and shipped.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Total Delivery Time = Processing Time + Shipping Time

Orders placed on weekends or public holidays will be processed on the next business day .

If you need to modify or cancel your order, please contact us within 24 hours of placing the order.

Once an order has been shipped, changes or cancellations are no longer possible.

Peak Season Notice During high-volume periods such as Black Friday, Cyber Monday, Christmas, and New Year , processing times may be extended due to increased order volume. In these cases, orders may require additional handling time (up to 10 – 21 business days) before shipment.

2. Shipping Methods & Delivery Estimates

All orders are shipped via external logistics partners and include tracking information .

United States

Order Value

Shipping Method

Estimated Delivery Time (after shipment)

Fee

＜ $80

Economy Shipping

10–15 business days

$4.99

≥ $80

Economy Shipping

10–15 business days

Free

Any

Express Shipping

5–7 business days

$14.99

International Shipping

Order Value

Shipping Method

Estimated Delivery Time (after shipment)

Fee

＜ $80

Economy Shipping

10–15 business days

$5.99

≥ $80

Economy Shipping

10–15 business days

Free

Any

Express Shipping

5–7 business days

$19.99

We currently ship to North America, Europe, Australia, New Zealand, Japan, Singapore, Brazil, and select Middle Eastern countries .

Please note: Delivery times are estimates, not guarantees. Transit time may vary due to customs clearance, local carrier operations, weather conditions, or peak-season congestion.

3. Address & Delivery Information

3.1 Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate at checkout.

If an incorrect or incomplete address is provided and the order has already shipped, the carrier may be unable to reroute the package.

In such cases, customers may need to contact the local carrier directly.

MOSTARLE is not responsible for delays or delivery failure caused by incorrect address information.

If a package becomes undeliverable due to address issues, additional reshipping fees may apply.

3.2 Unreachable Recipient / Uncollected Packages

If delivery attempts are unsuccessful or the package is not collected from a designated pickup location:

The parcel may be returned to the sender or considered unclaimed.

Returned packages cannot be resent free of charge.

Any refund issued (if applicable) will exclude shipping fees .

3.3 Packages Returned Due to Customer-Related Issues

If a package is returned due to:

Incorrect or incomplete address

Delivery refusal

Failure to collect the package

Then:

Return shipping fees are the responsibility of the customer

Reshipping (if requested) will incur additional shipping charges

Refunds, if approved, will exclude all shipping fees

4. Lost or Significantly Delayed Packages

All shipments include tracking numbers and are insured .

If your tracking information shows no updates for an extended period, please contact us at support@mostarle.com .

We will assist in opening an investigation with the logistics provider.

If the carrier confirms the package as lost , we will offer a replacement or refund , depending on the situation.

5. Potential Delays

Shipping times may be affected by factors outside our control, including:

Holiday seasons (Black Friday, Christmas, etc.)

Customs inspections and clearance

Weather conditions

Local carrier delays

While these situations are beyond our direct control, we will always do our best to support you and provide timely updates.

6. Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, or import fees imposed by local authorities.

These charges are the responsibility of the customer.

MOSTARLE is not responsible for customs delays or fees resulting from local regulations.

7. Contact Us

If you have any questions regarding shipping, delivery, or tracking, our support team is here to help: support@mostarle.com

8. Acceptance of Terms

By placing an order on the MOSTARLE website, you acknowledge and agree to the terms outlined in this Shipping Policy.

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30-Day Return Policy

You have 30 days from the date of receiving your item to request a return. To qualify, your item must be in the same condition as when you received it—unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate a return, please contact us at support@mostarle.com. Once your return is approved, we’ll provide a return shipping label along with instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

For any questions about returns, feel free to reach out to us at support@mostarle.com.

Please note that return shipping costs for personal reasons are the customer’s responsibility. For purchases made through third-party retailers, returns must be coordinated directly with the retailer.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@mostarle.com.

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