Tension ring Resistance Loop

At The Fit Cart, we strive to ensure prompt and reliable delivery of your orders. Please review our shipping policy to understand our process:

Processing Time:

•Orders are typically processed within 1-2 business days after payment verification, excluding holidays.

•During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Methods and Timelines:

•We offer standard shipping options and expedited shipping for domestic and international orders.

•Standard shipping within the contiguous United States usually takes 7-14 days.

•Expedited shipping options are available for faster delivery, with estimated delivery times provided at checkout.

•International shipping times vary based on the destination and chosen shipping method.

Shipping Costs:

•Shipping costs are calculated based on the weight of the package, the shipping method chosen, and the destination.

•Free shipping may be available for orders that meet specified minimum purchase requirements, as advertised during promotions or sales.

Order Tracking:

•Once your order is processed and shipped, a tracking number will be provided via email to track your package's journey.

•You can track your order by visiting our website and entering your tracking number on the designated page.

Shipping Restrictions:

•We currently ship to addresses within the United States and select international destinations. Please check if your country is eligible for shipping during the checkout process.

•Certain items may have shipping restrictions due to their size, weight, or contents. Any such limitations will be clearly indicated on the product page.

Address Accuracy:

•Please ensure your shipping address is accurate and complete to prevent any delays or mis deliveries. The Fit Cart is not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages:

•The Fit Cart is not liable for lost or stolen packages once they have been marked as delivered by the shipping carrier. Please contact the carrier directly or our customer service team if you encounter any issues with delivery.

Returns Due to Shipping Issues:

•If your package is returned to us due to an incorrect address or failure to collect, we will contact you for an updated address and may require additional shipping charges.

Contact Us:

•For any questions or concerns regarding shipping, please reach out to our customer service team at support@thefitcart.com.

Policy Updates:

•The Fit Cart reserves the right to update or modify this shipping policy at any time without prior notice. Please refer to our website for the most current information.

Thank you for shopping at The Fit Cart! We aim to provide the best shipping experience possible for our valued customers.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@thefitcart.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 days cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@thefitcart.com.

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