TEMPORARY DIY TOOTH GEM KIT

ATTN AUSTRALIAN SHOPPERS: Please note that AUSTRALIA POST are experiencing an influx of orders, delays and disruptions due to SYDNEY lockdown and COVID-19. We thank you for your ongoing patience and understanding in this times we endeavour to fulfil all orders quickly and safely. Please be patient as delay in delivery times may occur.

All orders are shipped from the Sparkle By Maya warehouse in Sydney, Australia.

You will receive a confirmation email with a tracking number once your order has been dispatched. Orders are processed Monday-Friday. Please allow 1-3 business days for handling, then add postage time as follows:

All stock is housed in our Sydney-based warehouse. In the unlikely event that you purchase a product that becomes unavailable for whatever reason, you will be notified within 48 hours and offered options for either a full refund or enable the order to be sent to you at an agreed date.

Shipping charges apply to all product orders. Our shipping cost is calculated on the weight and delivery post code. To avoid delays and possible second delivery charges, we strongly recommend that you provide an attended business address (such as a work address), where someone you trust will be available to receive and sign for the order during normal business hours. We post to PO boxes.

We only use person-to-person delivery services (i.e. where the recipient must sign for the delivery) to ensure orders can be tracked all the way through to delivery. For certain orders (i.e. as determined by our fraud prevention policies), we may also request for the courier to verify the identity of the recipient.

Please allow 1-3 business days for handling, then add postage time as follows:

Australia (shipped via Australia Post):

•Standard Shipping: 2-7 business days

•Express Shipping: 1-3 business days

International (shipped via DHL Express):

•Standard Shipping: 2-7business days

*Please note that if customs declaration applies, transit time can increase. Please regularly check your tracking number.

Purchases made during the weekend or on a public holiday will be dispatched on the next available business day. Unfortunately we do not allow for personal pick up.

We use Australia Post and DHL to deliver our products around the globe, depending upon the size of the shipment. Generally you can expect to receive the product you purchased within 2-10 business days.unless distributions are stated.

You will be advised by email when your product has been dispatched from our warehouse. Within the email you will also be provided with a tracking number.

Please note that we will use our best endeavours to meet stated time frames for dispatch and delivery, however many factors can affect these time frames and we cannot guarantee that they will always be met.

Should you wish to follow up on your delivery status please feel free to contact us during business hours on 0416731011 or by e-mail through info@sparklebymaya.com.au with your full name and order number. One of our friendly team members will be in touch to assist you further.

*Please allow 1-7 business days for handling on all online training starter kits.

Contact - Sparkle By Maya - Checkout

Online Training Courses

All students agree to the policies upon enrolling as mentioned on the landing page in "Additional Information" prior to purchasing the course. All students must also agree to the terms and conditions prior to finalising any payments.

The Terms and Conditions are also linked to the Academy Policies.Please find all Academy Policies through the link: Education Policy

" Online Training Course/s: If purchased via Credit Card, PayPal, BNPL options such as, but not limited to “AfterPay, Humm, Splitit, Payright etc”, payments made are non-refundable as it is an immediate enrolment and instant access to the course. If purchased via Month to Month option via Stripe, payments are to be made on time or will incur a $10.00 late fee. Month to Month Instalments via Online Training Course are to be paid in full prior to receiving a certificate of completion and graduating the course. There is no cool down period for any Online Course as the student has access to the course itself until completion of the course."

We do not offer refunds for “change of mind” or “accidental purchases. Each of our courses has been thoughtfully developed with immense effort to provide the best learning experience for our students. Once an online course is purchased, instant access is granted, which is why our refund policies are firmly in place. These policies are transparent and readily available for review. It is the responsibility of the student to research and understand the local requirements and regulations in their area. As we are based in Australia, we are not obligated to provide this information for other regions.

Returns and Exchanges

Sparkle By Maya only offers refunds/returns if product is:

Unopened Products such as: Cosmetics, Adhesives & Adhesive remover

Damaged upon Delivery

Incorrect Item received from order

Refunds and Exchanges are strictly for faulty items only. We do not accept Returns or Exchanges in the event of change of mind or personal preference of a product. We also do not accept returns from Training Kits once opened.

To be eligible for a return, your item must be unused and in the same original packaging and condition that you received it.

Photos must be provided on delivery of damaged goods and sent via email to wholesale@sparklebymaya.com.au or info@sparklebymaya.com.au

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Order Cancellations

The following conditions apply to order cancellations:

Orders may be cancelled as long as item/s have not been shipped.

Cancelling of packaged orders will incur a 10% re-stocking fee.

If item/s have not been packaged orders may be cancelled at no cost.

Damaged/Missing Goods

If your item/s are received damaged and/or faulty, please notify us at info@sparklebymaya.com.au within 48hrs of receiving of the item/s with attached photos of the issue and of your invoice attached to the order.Damaged goods must be returned to Sparkle by Maya within 48 hours of contacting us and the goods must be in their original packaging and unopened. Once received, we will notify you within 3 days regarding your replacement or refund.

For missing orders please contact your courier with your tracking number. Your order may also arrive in seperate packages. Please keep note of your tracking number. If you have received your order and you are missing items please contact info@sparklenbymaya.com.aju straight away with your order number so we can help resolve the issue. If you have received your order with missing items and have not contacted us within 72 hours we cannot replace these missing items.

Clearance & Sale Products

There are no refunds, exchanges or credit notes for sale and clearance products (this includes purchases with discount codes).

*Clearance products cannot be returned and are none refundable.

Contact - Sparkle By Maya - Checkout