The Loretta Midnight Goat Tall Boot W20054

•We offer free shipping for orders over $99. You must use the code FREESHIP. If this code doesn't work it may be due to a discount used in your order. You can't use more than one discount per order. Please note, when you choose free shipping we will use the most economical method for shipping. If you need your order delivered within a certain timeframe it is recommended you choose a paid service for shipping.

We make it a priority to ship all orders on the same day they are received. Orders received after 11am EST will be shipped the following day. Please note that if your order is submitted after 11am EST on a Saturday, it will be shipped on the next business day, which is Monday. Please consider USPS holidays when expecting your order, as these may affect shipping times.

While we strive to ship orders promptly, there may be occasional one-day delays. This can occur for various reasons, such as differences between the shipping and billing address or inquiries about your order.

For Priority Mail Express, please contact us to confirm its availability. Certain items may require direct ordering from the manufacturer, potentially causing a delay in shipping.

It's important to note that while we aim to provide timely shipping, we cannot guarantee specific delivery times. Any delivery dates provided by USPS are estimates and not guarantees. We are not responsible for packages that are redirected during shipping. If you have tracking questions, you can reach out to us or contact the US Postal Service or your local post office.

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Starting an online return is easy!

Enter your email address and order number.

Go to your order history, select the order and items you want to return or exchange, and follow the instructions. There are only 4 steps to complete the returns request.

Once your request is approved, you will get email update notifications with shipping guidelines.

What items are returnable?

30-day return policy, which means you have 30 days after receiving your item to request a return.

Items must be unused and re-sellable. You can also return any defective items.

When possible please return your items in the original packaging with all the tags intact.

Please include your invoice.

•Not all requests for returns are accepted; all return requests must go through an approval process.

What items are non-refundable?

Certain types of items cannot be returned, like undergarments. Please get in touch if you have questions or concerns about your specific item.

Gift cards.

Damage, loss, or theft issues

If the purchased product is faulty, reach out to us within 7 days of the delivery date.

If you believe the purchased product is lost or stolen, Please collect evidence and contact us immediately.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the exchange request is approved, the replacement item will be shipped to you, if it is available.

Refund solutions

Refund to original payment method.

Refund to store gift card.

How soon will I get my refund?

After your return has been processed, you will receive a refund notice from us and it will take an additional 5-10 business days for the refund to be returned to your original payment method. The refund to the store credit is immediate.

If more than 15 business days have passed since we’ve approved your return and you haven't received a replacement or a refund, please contact us at contact@cowtowncowboy.com or call us at 856-769-1761

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