Taking A Stand Side Table

Placing An Order

Orders are processed Monday - Friday, 10:00 am - 17:00 pm. Orders placed on weekends & Bank Holidays will be processed the next working day. Please allow 48 hours for orders to be processed.

We aim to process your order as quickly as possible however please understand that because we work with external suppliers, brands and designers, stock levels can fluctuate. We will be in touch with you if your product is out of stock with the expected time frame and discuss with you how to proceed with your order.

As many of our items are made to order and printed to order, we strongly suggest ordering samples prior to placing your order and getting in touch with us if you have any questions. Made to order and printed to order items are not eligible for returns and/or refunds. You can view our Return & Refund Policy here.

Delivery Policy

UK Mainland Delivery

Standard Delivery (Monday - Friday): From £3.95We offer FREE UK Delivery on thousands of products for orders +£150

Your order will be shipped to you directly by the individual brand(s). Shipping times can vary and your order may arrive in multiple packages and/or from different couriers. Estimated shipping times can be found on the individual product page under the "Shipping Information" tab. The country of origin is also provided under the "Shipping Information" tab. Please take note of this since some products will ship from countries outside of the UK and import tax / duty may be payable upon receipt in the UK. This is the customer's responsibility to settle (refer to our Terms & Conditions for more information) . We will provide tracking information as soon as your order has been dispatched.

It is the customer's responsibility to liaise with the courier if you need to arrange a redelivery, request the order be left in a safe place, with a neighbour etc. Should item(s) fail to deliver, and as a result, are sent back to the brand, the customer will incur the redelivery shipping costs. We are not able to refund orders or original postage costs where delivery attempts have failed. If you need us to hold your order for a set period of time, due to a renovation or you being away, please include details in the Order Notes when placing your order so we can do our best to accomodate your needs.

Some products require specialist delivery. For furniture orders, as soon as your item(s) are received and quality checked, our trusted Furniture Delivery Team will get in touch, usually by phone, to arrange a delivery date and time slot with our complimentary White Glove Delivery service. Please read more about our White Glove Delivery service here .

International Delivery We offer worldwide shipping on all items. The shipping cost will be calculated at checkout and is based on your delivery address and order volume.

For furniture, fragile and larger orders, we need to obtain an international shipping quote from our delivery partners. Please contact our Customer Care Team with your full delivery address for a shipping quotation.

International delivery may also incur local taxes and import duties. These are the responsibility of the recipient of the goods on arrival in the country of delivery. For EU customers, more information about local taxes and import duties can be found here .

Express Delivery If you require speedy delivery, please reach out to our Customer Care Team by submitting a ticket here and we will be happy to assist where possible.

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Please read through our Return & Refund Policy below.

Order Cancellations:

Order cancellations / amendments must be made within 48 hours of purchase, provided your item hasn't already shipped.Please submit an Order Cancellation / Amendment Request here with your order number and ‘CANCEL’ in the email body (example: Order #0000 CANCEL) to inform us that you would like to cancel your order. After 48 hours of purchase, or if your item has already shipped, we will be unable to cancel your order. If you cancel your order after 48 hours of your purchase, you may be subject to a transaction fee being deducted from your refund. We encourage you to email us prior to placing an order if you have any questions and to read the product / delivery information on the product pages.

Return & Refund Policy:

We’re sure you’ll love your purchase, however if for any reason you are not satisfied, you may submit a Return Request for your order within 14 days of receiving the item(s).

We will be happy to offer you an exchange or a refund, excluding the original cost of delivery. Products must be returned in perfect condition, unused and in original inner and outer packaging with all labels and tags attached. Return delivery fees are to be covered by the customer, unless in the case of a damaged item(s).

Regarding the return of a furniture item which has been delivered via pallet delivery: we will not cover the cost of a new pallet, so please keep hold of this until you have checked the item(s). Furniture, lighting and fragile items such as mirrors, may be subject to a restocking fee and collection charge.

We do not accept returns for made-to-order, printed-to-order, non-standard, customised, bespoke or special order products. We are unable to offer returns on products that ship from brands based outside of the UK. We are unable to offer returns for international orders placed from outside Mainland UK. Seasonal and festive items are non-returnable. Products purchased with a preordered status are non-returnable. We are unable to accept returns for gift cards, sale items or those which have been used in conjunction with a promotional offer (i.e. Black Friday, free gift with purchase, BOGO etc). Members of DECORALIST+, our VIP Membership subscription, must cancel their subscription before the next charge as we are unable to refund subscriptions once the renewal has been processed.

We suggest thoroughly checking the dimensions of the product(s) you wish to order to ensure access is not a problem during delivery. Dimensions on Decoralist are listed in metric (cm, mm, m). For customers ordering using the imperial system, please check the conversion prior to placing an order.

Submit a Return Request:

Please ensure you are submitting your Return Request within 14 days of of the delivery date of your order, and before close of business on a working day (18:00). Returns must be submitted through your customer portal. Click the profile icon in our store navigation or simply log into your Customer Account here :

1. Log into your account:

•In the Email field, enter your email address and click Continue.

•In your email account, open the email sent from our store and copy the six-digital verification code included in the email.

•Go back to Decoralist.com and enter the six-digit verification code to log into your Customer Account.

2. Select the order that you wish to submit the return for.3. If your order has more than one item, then select the item(s) you wish to return.4. Select a return reason and add a note if necessary.5. Click 'Request return'.

If your Return Request is approved and requires shipping, then you will receive an email from us with shipping instructions, the relevant paperwork and delivery address to complete your return.

When organising a return, please send the item with care, using a trackable service to ensure that it reaches us without damage. We are not responsible for item(s) lost in transit. Decoralist reserves the right to refuse a refund on your order, or issue a credit note for the original selling price if the product is not returned in a fully re-sellable condition. Item(s) must be sent back within 7 days of the Return being generated otherwise the Return Request expires.

Your refund will be processed as soon as your item is received and been quality checked. Refunds can take up to 10 working days to appear in your account, depending on the original payment method used.

Damaged Products:

If you product(s) from your order arrive damaged, please take photos of the damage(s) as well as the inner and outer packing, and submit a ticket with your order number within 48 hours of receiving the item(s). Without the correct information and images, we will not be able to investigate the issue with the couriers. Failure to notify us within 48 hours of receiving a faulty or damaged product could mean we have to charge for a replacement. Decoralist is happy to offer a replacement on any damaged items at our expense for UK orders, should you report it within 48 hours of receiving the item(s).

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