Take it Easy Tee

Shipping PolicyLast Updated: July 24, 2026

Where We Ship

We ship to addresses within the United States, and to a limited number of additional destinations shown at checkout. We do not ship to the European Economic Area, the United Kingdom or Switzerland. All orders are printed and shipped from the USA. We do not ship to freight forwarders and may cancel orders addressed to them.

Order Processing and Production Time

Every Lucy Jaynes piece is printed to order, which is how we can offer the range of designs and garment styles that we do. Nothing sits in a warehouse waiting. Every order goes through two stages:

Production: typically 3 to 10 business days from the time your order is placed. Production time is not shipping time.

Transit: typically 3 to 7 business days for standard domestic shipping after your order leaves our facility, depending on the carrier and your location.

Total estimated time from order to delivery is typically 1 to 2 weeks for standard domestic orders. Orders placed on weekends or holidays begin production on the next business day.

Peak and Holiday Periods

During high volume periods, including the weeks before major holidays, production and transit times run longer, and total delivery time can extend to three weeks or more. When this happens we post updated estimates on the product page and at checkout. The estimate displayed at the time you place your order is the one that applies to your order, and it supersedes the standard timeframes above.

We publish a holiday cutoff date ahead of major holidays, generally two weeks before the holiday. Cutoffs are estimates based on carrier guidance and historical data, not guarantees. Orders placed near or after a cutoff may arrive after the holiday. If you are ordering for a specific date, please order early and check the estimate shown at checkout.

Delivery Estimates Are Estimates

All delivery timeframes displayed on our website, at checkout, or in order confirmations are estimates, not guaranteed delivery dates. Once an order has shipped and been handed to a carrier, delivery timing is controlled by that carrier. We are not responsible for delays caused by carriers, including operational backlogs, weather, labor actions, customs processing, or regional delays.

If Your Order Is Delayed: Your Right to Cancel

If we are unable to ship your order within the time stated at the time you placed it, or within 30 days if no time was stated, we will notify you, give you a revised shipping estimate, and offer you the choice to either agree to the new date or cancel your order for a prompt and full refund. If you do not respond to a delay notice, we will cancel the order and issue a full refund unless we are able to ship promptly.

This right applies before your order ships. Once shipped, carrier transit delays are handled under "Lost, Late or Undeliverable Packages" below rather than as a cancellation.

Order Changes and Cancellations

Because products are printed to order, you may change or cancel an order within 24 hours of purchase. Email store@lucyjaynes.com immediately with your order number. After that window, production has generally begun and we cannot guarantee changes. This does not affect your cancellation right for delayed orders above, or your rights under our Return Policy .

Shipping Rates

Shipping options and costs are calculated and displayed at checkout before you complete your purchase, based on your destination and the contents of your order. Any promotional free shipping threshold is stated on the Site at the time of the offer.

Shipping Addresses

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders delivered to an incorrect or outdated address that you provided. If a package is returned to us as undeliverable because of an address error, we will refund the cost of the items once we receive them. Original shipping charges and return shipping costs are not refundable in that case.

Tracking

You will receive a shipping confirmation email with tracking information once your order leaves our facility. Tracking can take 24 to 48 hours to begin updating after the label is created. A label that has not yet scanned does not mean the package is lost.

Split Shipments

Orders containing multiple items may ship separately, in more than one package, and may arrive on different days. You will receive tracking for each shipment. You are not charged extra for split shipments.

Lost, Late or Undeliverable Packages

Lucy Jaynes LLC covers any and all necessary fees to re-ship an order in the event that a shipping carrier fails to deliver your package, including orders lost in transit. We deem an order lost in transit if the status on the provided tracking URL fails to update for 14 days.

If your tracking has not updated for an extended period, or your package is marked delivered but you cannot find it, email store@lucyjaynes.com with your order number and we will investigate with the carrier. Please allow the carrier a reasonable window to complete delivery before we open an investigation, since packages marked delivered often turn up within a day or two.

International Orders

Where we ship internationally, orders are sent via international airmail service and average 21 to 28 days from order to delivery, including production. Delivery estimates for international orders exclude time held in customs, which is outside our control.

The recipient is the importer of record and is responsible for any customs duties, import taxes, brokerage fees or other charges imposed by the destination country. These are not included in the price you pay at checkout unless expressly stated, and they are not refundable.

Damaged, Defective or Incorrect Items

These are covered by our Return Policy . In most cases we resolve them with a photo and a free replacement, and we do not ask you to ship the item back.

Questions

Lucy Jaynes LLC701 Market St Ste 110 #1845Saint Louis, MO 63101 store@lucyjaynes.com

Contact - Lucy Jaynes - Checkout

Last Updated: July 24, 2026

We want you to love what you ordered. Here is exactly how returns, replacements and refunds work.

30 Day Return Window

You may request a return within 30 days of placing your order. Requests made after 30 days may still be considered at our discretion, but are not guaranteed.

Condition Requirements

All apparel must be unworn and unwashed, with any original tags attached, to be eligible for return. Items that have been worn, laundered, altered or damaged after delivery are not eligible, except where the item was defective when it arrived.

How to Start a Return

Email store@lucyjaynes.com or use our contact form with:

•Your order number

•The item(s) you want to return

•The reason for the return

•For damaged, defective or incorrect items, a photograph showing the problem

We will respond with return instructions and, where a physical return is required, the correct return address. Please do not ship anything back before contacting us. Returns sent without prior authorization may not be processed.

Damaged Items, Print Defects, Wrong Item or Wrong Print

If you receive a damaged item or a poor quality print, email us a photo showing the issue along with your order number within 14 days of receiving your order.

In most cases we will send a free replacement based on the photograph alone, and we will not ask you to ship the item back. If we do request a return in these cases, we pay the return shipping.

Two things that are not defects: our garments are printed using direct-to-garment printing, and a faint vinegar smell on arrival is residue from the standard pre-treatment process. It is harmless and washes out. Garment-dyed styles also vary slightly in shade between production runs, which is a characteristic of the dyeing process.

Fit and Sizing

Having an issue with the size of your garment? Contact us within 14 days of delivery and we will help you find a resolution. Our lightweight and heavyweight styles fit differently by design, so please check the size chart on each product page before ordering.

Return Shipping Costs

Change of mind, wrong size ordered, or no longer wanted: return shipment fees are the responsibility of the customer. Original shipping charges are not refunded.

Our error (damaged, defective, wrong item, wrong print, wrong size sent): we cover everything. You pay nothing, and original shipping is refunded.

Address error you provided, package returned as undeliverable: we refund the cost of the items once they reach us. Original and return shipping are not refundable.

Refunds

Once your return is received and inspected, or once we approve a photo-based claim, we will issue your refund to the original payment method. Refunds are typically processed within 2 business days of approval, and your bank or card issuer usually posts them within 5 to 10 business days after that. Timing beyond our processing is controlled by your financial institution.

If you paid partly with a gift card or store credit, that portion is refunded as store credit.

Exchanges

The fastest way to get a different size or color is to contact us. In most cases we will arrange a replacement directly rather than making you return the item first and re-order.

Bundles and Promotional Orders

If you return part of a bundle or multi-item promotion, your refund is adjusted so that the items you keep are charged at the applicable non-promotional price. In other words, items not returned are recalculated at full price and your refund reflects the difference actually paid.

Non-Returnable Items

•Gift cards

•Items marked "Final Sale" at the time of purchase

•Wholesale orders, unless otherwise agreed in writing

•Original shipping charges, except where the return is the result of our error

Canceling an Order

You may change or cancel an order within 24 hours of purchase by emailing store@lucyjaynes.com . After that, production has generally begun. Separately, if we are unable to ship your order within the time we stated (or within 30 days if we stated none), we will notify you and you may cancel for a prompt and full refund. See our Shipping Policy .

Lost Packages

Lucy Jaynes covers the cost of re-shipping any order a carrier fails to deliver, including orders lost in transit. See our Shipping Policy for how we handle carrier investigations.

Questions

Lucy Jaynes LLC

701 Market St Ste 110 #1845

Saint Louis, MO 63101

store@lucyjaynes.com

This policy does not limit any rights you have under applicable consumer protection law.

Contact - Lucy Jaynes - Checkout