Mary Meyers TG Tippy Turtle Rattle

1. Delivery Information & Delivery Charges

At Babyfair, we understand your excitement to receive your order, and many of our products are available with next day delivery, depending on your postcode area and if ordered before our cut-off time.

Cut-off Time for Next Day Delivery

•Current Cut-off Time: 2pm

•Orders placed before 2pm will be processed and dispatched the same day for next day delivery (subject to postcode area).

•Please note that our 2pm cut-off time is subject to change, particularly during busy periods such as bank holidays and religious celebrations. Always check the relevant product page for the countdown confirming stock availability and next day delivery eligibility. For any questions about delivery timescales, contact our customer service team via email at support@baby-fair.co.uk.

Dispatch and Tracking

Once your order has been processed, you will receive a dispatch notification. This notification will include:

•Tracking Number: A unique number for tracking your order.

•Selected Courier: Information about the courier handling your delivery.

Note that once the courier has your order, we cannot amend or guarantee the delivery time. Unexpected delays may occur due to circumstances beyond the courier's control, for which we cannot offer compensation.

Delivery Timescales for Orders with Multiple Items

•If an order contains items with different delivery timescales, the fulfilment time will be based on the item with the longest timescale.

•All orders are consolidated into one consignment unless you request otherwise.

Split Deliveries

You can request in-stock items to be sent separately by paying a delivery charge to split the delivery.

To arrange this, contact our customer service team via email at support@baby-fair.co.uk.

Free Gifts and Delivery Delays

•If your order includes a free gift with a delivery delay, we cannot split the order.

•You may request the cancellation of the free gift to allow in-stock items to be dispatched immediately. Contact our customer service team to arrange this.

•For any further questions or assistance, please reach out to our customer service team via email at support@baby-fair.co.uk.

Nectar Mattress Delivery

Source: Dispatched directly from the supplier.

Lead Time: 3–5 working days.

Combined Orders: Please note that if you purchase a Nectar mattress alongside a bed frame, the mattress will arrive as a separate delivery from the frame.

Sleepeezee Mattress Delivery

Lead Time: Approximately 3–4 weeks.

Combined Orders: Please note if Sleepeezee mattress is ordered with a bed frame, the mattress will be delivered separately.

Below are the shipping times and charges for items dispatched from the Babyfair Warehouse. This excludes direct deliveries.

UK Mainland

Standard Delivery

•Charge: £5.99

•Service: Standard delivery for all orders.

•Standard delivery for bed orders: £49.00

Next Working Day Delivery

•Charge: £5.99

•Service: Available on IN-STOCK items if ordered before the cut-off time.

Scotland

Delivery Charge

•Charge: £19.95 regardless of order value

Applicable Postcodes

•Mainland Scotland and Highlands: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH15-26, PH30, PH31-41, PH49-50

•Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Northern Ireland

Delivery Charge

•Charge: £19.95 regardless of order value

Applicable Postcodes

•Postcodes: All 'BT' postcodes.

2. Available Delivery Locations

We deliver to all postal areas in the UK, including:

•England

•Wales

•Scotland

•Northern Ireland

For security reasons, we cannot deliver to a BFPO address. We also reserve the right not to deliver orders if we believe the address is not secure, such as a communal postal address or PO Box. If this affects an order you place, we will notify you as soon as possible.

Regretfully, we are unable to offer any direct delivery service to Northern Ireland.

3. Delivery Lead Times & Delivery Status

Understanding delivery lead times and status is crucial to ensure a smooth shopping experience. Here’s a detailed guide to help you:

Next Day Deliveries

•In Stock Items: These are items generally held in our warehouse.

•Order Cut-off: If you place your order before 2pm, we can dispatch these items the same day.

•Delivery Time: Your order should arrive the following working day, depending on your location.

Direct Deliveries

•Supplier Dispatch: These orders come directly from our suppliers.

•Lead Timescale: A lead time scale will be provided at the time of order.

•Early Delivery: Occasionally, suppliers may deliver sooner than expected.

•Delay Notification: If delays occur, we will contact you as soon as possible to discuss options.

•Courier Policies: As these are dispatched from our suppliers, courier policies may vary. Check the delivery disclaimer on the product page for specific details.

Delivery Timeframes

2-21 Working Days:

•Availability: These products are available with the supplier and reserved for you.

•Order Status: Your order status will show as "awaiting stock" until received in our warehouse.

•Dispatch: Once received, the order will be dispatched on a standard delivery service.

•Estimate Changes: Estimated delivery dates are subject to change.

Pre-Orders

•Stock Availability: These products are not in stock with us or our suppliers but are expected soon.

•Reservation: Placing an order reserves the product for the first shipment from the supplier.

•Estimated Delivery: The supplier provides an estimated delivery date at the time of order.

•Date Changes: Estimated delivery dates may change.

Delivery Timescales for Mainland UK

•Standard Timescales: These timescales apply to Mainland UK.

•Extended Timescales: Delivery outside Mainland UK may add up to 72 hours.

Delivery Updates and Tracking

•Dispatch Notification: You will receive an update once your order is dispatched.

•Tracking Information: Tracking details will be provided by us or, for direct deliveries, by our suppliers and their couriers.

Peak Delivery Notice

Please note that due to the significant volume of orders over Peak season, customers should anticipate potential minor delays to their delivery date.For any further questions regarding delivery timescales or charges, please contact our customer service team via our online contact form or email at support@baby-fair.co.uk.

4. Packaging Policy

At babyfair, we prioritise environmental sustainability and efficiency in our packaging practices. Here’s how we manage our packaging:

Environmental Commitment

Recycled/Replacement Packaging: To reduce waste, we may use recycled or replacement packaging if the original box is damaged or if goods from the manufacturer arrive in a single carton containing multiple pieces.

•Content Accuracy: Please note that the contents inside may differ from the description shown on the outer carton due to our use of recycled or replacement packaging.

•Combining Shipments: Where possible, we combine products in one shipment to minimise the number of packages dispatched to you.

Important Considerations

•Checking Your Order: We encourage you to thoroughly check inside the parcel for the goods ordered before contacting us. This ensures that you receive the correct items.

•Refusal of Parcel: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. (Terms and Conditions apply). You can always contact us for any return questions at support@baby-fair.co.uk.

5. International Shipping

•Domestic Only: We do not ship outside the UK.

•Alternative Shipping Address: For international customers, we recommend shipping to a friend or relative's address within the UK.

•Payment Methods: International credit or debit cards may not be accepted. We recommend using PayPal for these purchases.

6. Collection of Data

•Required Information: For processing orders, Babyfair requires your email address, phone number, and other personal information such as your name and address.

•Optional Provision: Providing personal and identifiable information is optional, but essential for order delivery and certain services.

•Service Limitation: Without specific information, it may not be possible to provide certain services, such as delivering your order.

6. Delivery Access

•Your order will be delivered by a one-person delivery service.

•Delivery is to the hallway of your property only.

•The driver is not insured to enter your premises and cannot deliver beyond the hallway.

•For deliveries to flats or apartments, please note that items will be delivered to the ground floor only.

Contact - Babyfair Ltd - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. (Terms and Conditions apply)To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.You can always contact us for any return questions at support@baby-fair.co.uk.

Mattresses

Mattresses are delivered in a sealed hygiene bag, once the seal is broken you are no longer able to return or exchange your mattress.

In the event that a fault is discovered on your mattress, this would then come under the one-year manufacturer’s warranty, which commences on the date of order.

To ensure the longevity and comfort of your mattress, please follow these care instructions:

One-Sided Mattresses:

First 6 Weeks: Rotate the mattress head-to-toe weekly.

After 6 Weeks: Rotate the mattress head-to-toe every 6 weeks.

Two-Sided Mattresses:

Zonal Support Mattresses:

First 6 Weeks: Flip the mattress weekly.

After 6 Weeks: Flip the mattress every 6 weeks.

All Other Two-Sided Mattresses:

First 6 Weeks: Flip and rotate the mattress weekly.

After 6 Weeks: Flip and rotate the mattress every 6 weeks.

Important: Failure to adhere to these care instructions may void your warranty and result in claims being rejected.

You can always contact us for any return questions at support@baby-fair.co.uk .

Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective please ensure to contact us via email at support@baby-fair.co.uk with images of your defects for a faster turnaround.All damages must be reported within 48 hours of delivery. We do not accept reports of damage after this 48-hour period.

If your item has a nature of damaged cartons or damaged boxes, then the customer is liable to sign for the delivery as damaged with the courier company, a small charge will be applicable if your claim references damage in transit and has not been signed for as damaged.

Exceptions / non-returnable itemsCertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

(Excludes beds and mattresses)

The fastest way to ensure you get what you want is to return the item you have, as long as your item is in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Once the return is accepted by us, we will exchange the product for you and refund/charge accordingly.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Should you change your mind about your purchase we have a 48-hour cooling-off period in which you can cancel your order (This 48-hour cooling-off period begins once the order has been placed, we will need written or verbal communication from you ‘The customer’ within this time period in order to cancel.

We can not accept any liability or refund delivery charges due to severe weather if the delivery is cancelled or delayed, we do not accept liability for third party delivery vehicle breakdowns.

Beds Policy

Each bed is considered a specialist, made-to-order item, and therefore is a non-returnable item. Once the 48-hourcooling-off period has been exceeded you will not be able to cancel your order or return your bed.

The cost of a bed delivery is £49.00

*We don’t accept returns for bespoke items, or products that have been modified in chosen styles and colours.

We can not accept any liability or refund delivery charges due to severe weather if the delivery is cancelled or delayed.

Assembly

Please be advised once the assembly is booked in we are unable to cancel or refund

Please allow 1-2 weeks for delivery from your order date. Assembly is available in select areas and scheduled separately. Enter your postcode to check availability. If eligible, assembly is booked 2 days after delivery (up to 1 week in rare cases). Please place items in their designated rooms and clear as much floor space as possible. Assembly covers building only and excludes heavy lifting due to insurance restrictions. Rubbish removal is not included.

Contact - Babyfair Ltd - Checkout