Symprove Daily Live & Active Bacteria Original

Shipping Rates

Our standard delivery charge for all UK orders is £3.99.

Free standard delivery charge for all UK orders of £50 or more.

Our next day delivery charge for all UK orders is £9.99.

International ShippingWe offer overseas shipping to selected destinations. To confirm delivery to your specific location, simply head to the checkout and enter your address. For any queries or if you're curious about a particular spot, drop us an email to:

concierge@w-wellness.co.uk

International Shipping rates:European countries are £20.00Rest of World £35.00Please note that we try our very best to ensure that all taxes and duties are calculated and applied at checkout, but this may not always be possible due to local laws and restrictions

Why can’t I order a specific product?It may be that an item has limitations imposed based on the country destination and you will therefore be unable to purchase. This will be made clear to you once destination address is added at checkout.

Order Processing Time

We do our very best to get your order to you as soon as we can.

All UK orders for standard delivery will be shipped between 2-4 working days.

Estimated Delivery Time

All delivery times are estimates only and we will provide these to you during the checkout process and are based on the selected shipping method and destination.

We are not responsible for delays caused by external factors such as customs clearance, weather conditions, or courier service disruptions.

You can login to My Account or contact our team via email to concierge@w-wellness.co.uk should you have any questions about your order.

Tracking Information

Once your order is shipped, you will receive an email with tracking information to monitor the status and location of your package.

Please allow up to 24 hours for the tracking information to be updated after your order has been processed.]

Shipping Changes or Cancellations

Once an order is placed, changes to the shipping address or cancellation requests may not be possible. Please review your order carefully before completing your order.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer service team by email to concierge@w-wellness.co.uk .

Contact Information

If you have any questions or concerns regarding our Returns Policy, please contact us by email to: concierge@w-wellness.co.uk

Changes to the Returns Policy

We reserve the right to update or modify this Returns Policy at any time without prior notice. Please review this page periodically for changes.

Contact - W-Wellness - Checkout

Thank you for shopping with us. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help with our Returns Policy.

Return Eligibility

We are happy to refund any product returned within 14 days of purchase, if it is returned in its original state, unused and in original packaging.

If the products are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the products are split into several deliveries over different days, the period runs from the day after the last delivery.

How to return a product:

Thank you for your recent purchase with W-Wellness. If you wish to return an item within our 14-day return window, please follow the steps below:

Prepare Your Return Package:

Ensure the product is unused, in its original packaging, and in a resalable condition.

Label the Package:

Clearly mark the package with your original order number followed by RETURN . For example: 0000-RETURN .

Ship the Package to: W-Wellnessc/o The PHL Group LtdDragonworksHenfaes LaneWelshpoolSY21 7BEUnited Kingdom

Return Shipping:

The shipping cost of the return is the responsibility of the customer unless the product received are not as described or faulty. In this case, please contact our customer service team on concierge@w-wellness.co.uk

Exchanges

We currently do not offer exchanges. If you need a different product, please return the original product(s) and place a new order.

Non-Returnable Items

Certain product(s) are non-returnable. These include but are not limited to:

•gift cards;

•products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

•products that are made to your specifications or are clearly personalised; and

•products which become mixed inseparably with other items after their delivery.

Contact Information

If you have any questions or concerns regarding our Returns Policy, please contact us by email to: concierge@w-wellness.co.uk

Changes to the Returns Policy

We reserve the right to update or modify this Returns Policy at any time without prior notice. Please review this page periodically for changes.

Contact - W-Wellness - Checkout