Surf Active Dining Table

For selected products the price includes delivery to UK mainland addresses in England, Scotland and Wales (exclusions apply).

For other items, delivery charges will apply and will be clearly displayed at checkout before purchase.

All standard deliveries are made Monday to Friday between 7:00am and 6:30pm (exclusions apply).

Heavy Item Delivery (Over 25kg)

For any item with a total weight exceeding 25kg, a flat-rate delivery charge of £49 will apply.

This £49 charge provides a premium two-man delivery service.

The two-man team will deliver the item to a reasonable location of the customer’s choice at the delivery address, subject to health and safety considerations and access restrictions.

Delivery will not include unpacking, installation, assembly, or removal of packaging, unless expressly stated otherwise.

Delivery into properties (e.g. upstairs, through tight spaces, or into specific rooms) is subject to safe access and the discretion of the delivery crew. If delivery beyond the kerbside is deemed unsafe, delivery will be made to the nearest safe location.

Any applicable delivery charge will be clearly shown at checkout before purchase, in accordance with UK consumer law.

Delivery Areas

We currently do not deliver to Northern Ireland or the Republic of Ireland.If you wish to purchase Kettler furniture, please visit our stockist page to find your nearest retailer.

Postcode Surcharges & Extended Delivery Times

Some postcodes attract a delivery surcharge and/or extended delivery times:

Any postcode commencing: PA, IV, AB, PH, DD, IM, JE, GY, KW, ZE, HS

Postcode ranges: TR21–TR25 and PO30–PO38, PO40–PO41

If you live in one of these areas, we will contact you to arrange payment of the additional surcharge before dispatch.

Dispatch & Delivery Timing

Our policy is to dispatch goods in line with customer requirements, and we will do our best to meet any requested delivery date. However:

We do not deliver on bank holidays

Delivery dates are not guaranteed

To secure the purchase price, all deliveries must take place within 30 days of order

Kettler cannot accept liability for failure to deliver on a specific date due to factors outside our control

Please provide a valid contact telephone number at checkout in case of delivery queries.

Delivery Methods

The majority of Kettler products are delivered via a one-man overnight delivery service

Smaller items may be dispatched via Royal Mail or courier

Items over 25kg are delivered using the two-man premium service, as outlined above

Missed Deliveries & Signatures

All deliveries require a signature

We will not leave goods unattended without a signature

If no one is available, the carrier will leave a calling card to arrange re-delivery; additional charges may apply

If you request delivery to be left with a neighbour or in a designated place, this is done entirely at your own risk, and damage claims may not be accepted

Access Restrictions

Due to the size of delivery vehicles, you must inform us prior to delivery of any access restrictions (e.g. narrow roads, low bridges, overhanging trees).

Failure to do so may result in:

Failed or refused delivery

Re-delivery charges payable by the customer

Kettler will not accept claims for compensation arising from access issues that were not disclosed in advance.

Checking Your Delivery

Upon delivery, you must:

Count the number of items received

Inspect packaging for damage

Note any discrepancies or damage on the delivery paperwork before signing

A signature confirms receipt of the correct number of items and acceptable packaging condition.Any issues must be reported within 48 hours of delivery.

This does not affect your statutory rights under UK consumer law.

Customer Support

If you have any queries regarding deliveries, please contact us:

📧 sales@kettlerdirect.co.uk 📞 01527 591901

Contact - Kettler GB - Checkout

We’re sure you’ll be pleased with your new KETTLER products. However, we understand that there may be times when you change your mind, or you find that your purchase is not suitable. In these cases, our refunds and returns policy has you covered.

We sell a range of items directly from our website, including Garden Furniture , Table Tennis Tables , Outdoor Heating , and Fire Pit Tables . The below returns policy applies to Garden Furniture, Table Tennis Tables, Outdoor Heating and Fire Pit tables.

Returns

•Any item bought on our website includes a 14-day money-back guarantee. If you wish to return the item, you must return it to us in its original packaging, in an unused and resalable condition.

•All returns made under the 14-day money-back guarantee must be at your own expense (recorded delivery recommended).

•We will refund you via the same payment method within 14 working days of receiving the item back. This does not affect your statutory rights.

•If any item is returned as faulty (and there is no fault covered by the warranty), the item will be returned to you at your cost.

•If we find the item to be used, not resalable, or returned outside of the return window, we will return it to you at your cost.

•To return an item, please email the after-sales team at sales@kettlerdirect.co.uk . Include a copy of your invoice. We will send an authorisation code for returning the item.

•Any returns must include a copy of your invoice.

Spare Parts

•If you wish to return your spare part, you must return it to us at your own expense (recorded delivery recommended) in an unused and resalable condition within 28 days.

•Please return all spare parts in the original packaging with the correct labels.

•Include a copy of your invoice so we know who has returned it.

•If we find the item to be used or not resalable or sent outside of the timescale return window, we will return it to you at your cost.

•We will refund you (minus 15% to cover outward postage costs and administration) via the same payment method within 14 working days of receiving the item back. This does not affect your statutory rights.

Things to Note

•If you wish to cancel your order, please call us on 01527 591901 within 24 hours of order placement to avoid the item being dispatched to you.

If your order has already been dispatched we are unable to stop the delivery from happening; you must first wait for the product to be delivered and then return following the above guidance.

•Please contact our customer service team for your unique return reference and the correct return address before sending anything back to us.

Faulty Products

•In the unfortunate event that an item is faulty, please fill out the warranty claim form or call the aftersales department on 01527 591901 who will be happy to arrange a return or replacement.

•Faulty items will be examined and, where applicable, a refund will be sent to your payment method within 28 days.

•Please note: This website does not offer the facility to order spare parts free of charge against your warranty. Spare parts ordered will not be refunded, if you later decide they should have been made against a warranty claim.

Extended Christmas Gifts

•Any item purchased as a gift between 1st November and 24th December can be returned until 15th January.

•We announce the last date for orders to be delivered before Christmas on social media and on our website in December. Any orders placed after this date will not be received before Christmas.

•Our offices are closed on weekends and all National Bank Holidays, however, we will deal with any issue or query upon our return.

For any further information regarding the returns policy please contact us on 01527 591901.

Contact - Kettler GB - Checkout