Sundown S-6.5CSv3 6.5" 2-Way Component Speakers

At THESTEREOGURU.COM, we offer several different processing speeds as options at checkout, along with our standard ground shipping service. Take advantage of our FREE Economy shipping which guarantees your order to depart our facility within 5-8 business days, or try one of the other three expedited processing options. THESTEREOGURU.COM guarantees you will be notified via email WHEN YOUR ORDER SHIPS , and you will also be provided tracking information at that point as well.

—->>> URGENT – A delivery signature of receipt is required on some shipments, so please ensure an adult is available to sign for package receipt at delivery if needed. If you feel your shipping address is unsafe in terms of package receipt, and feel any items where signature is not required for delivery may be vulnerable to foul play, please utilize a more appropriate shipping address where shipments may be deemed “more secure”.

Once customer shipments are received, scanned out of the shipping company’s possession, and / or signed for, the liability of the security of the shipment falls directly on the customer, & THESTEREOGURU.COM is immediately relieved of any and all liability to the customer in regard to loss or damage to shipped goods due to shipping neglect.

Upon delivery attempt, if customer packaging appears to be damaged due to shipping for any reason, it is the customer’s responsibility to immediately reject said shipment, whereby the shipping company will then immediately return said goods to THESTEREOGURU.COM for processing.

For shipments requiring a signature of receipt of goods, an adult must be home to sign for the shipment. If the shipping company is unable to deliver said goods successfully, the shipping company will make one additional attempt in good faith to deliver the goods before they are held locally for pickup at a shipping facility / hub or returned to THESTEREOGURU.COM.

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Our policy lasts 14 days. If 14 days have gone by since your entire order was delivered (excluding pre-order & custom built merchandise), we can’t offer you a refund.

To be eligible for a refund, your item must be un-used and in the same condition that you received it. It must also be sealed and in the original manufacturer packaging.

Several types of goods are exempt from being returned. Those items include Batteries, Alternators, Subwoofers weighing over 60 lbs gross weight, Amplifiers rated over 5,000 Watts & consumable items. All sales on subwoofer enclosures are final and refunds will not be issued for any reason.

Please feel free to contact our support team with further questions at support @thestereoguru.com

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).

Items not eligible for return or refund also include any item not in its original condition, any item damaged or missing parts for reasons not due to our error, or any item that is shipped back to us more than 14 days after the original delivery.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again to ensure you are not mistaken. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support @thestereoguru.com.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. In all honesty, we do bend this policy from time to time, as customer satisfaction is our number one priority. These types of situations are handled on a cases by case basis.

EXCHANGES / REPAIRS (IF APPLICABLE)

We only replace or repair items if they are truly defective, or damaged during initial shipping to customer. All merchandise sent to The Stereo Guru to be replaced or repaired under manufacturer warranty will be inspected and tested by our in-house technical staff to determine to official cause of failure. If a product is found to have failed due to improper tuning, neglect, improper installation, abuse or acts of nature, it will not be warrantied and the cost of the return shipping will be the sole responsibility of the customer.

If you need to exchange an item under warranty or have a product repaired under warranty, please call us for a Return Authorization Number to be included in your return shipment at i nfo@thestereoguru.com. Once you receive your Return Authorization Number from us, please carefully repackage your item(s) and ship it/them to:

Warranty DepartmentThe Stereo Guru5725 Hartsdale DriveHouston, TX 77036

RETURN SHIPPING NOTES*

Customers are responsible for paying for return shipping costs. Shipping costs are non-refundable. If you receive a purchase refund, the cost of return shipping will be not be reflected in your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item, nor do we guarantee against shipping damage on any item you may return. This is the customer’s responsibility.

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